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3 Takeaways From Our Win/Loss Webinar With Egencia’s Jayde Phillips

Crayon

For the first installment of our new Win/Loss Wednesdays series , we had the pleasure of chatting with Jayde Phillips , who manages market and competitive intelligence at Egencia, an American Express Global Business Travel company.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,” he says.

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CRM is dead — and AI can’t come to the rescue fast enough

CIO

But the travel industry lives and dies on customer satisfaction.” In many cases, once customers figure out how to use a DIY system they end up preferring it — a convenience win for the customer and a financial win for the vendor. Why CRM is dead: Waiting for Godot version I needed to book a flight. Ahhhh,” I thought to myself.

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How Italian CIOs produce value with gen AI

CIO

This is the case of Alpitour World, one of Italy’s largest travel companies, where gen AI projects have merged with preexisting uses of AI. Another gen AI application winning over CIOs is its knack for coding, according to Alessio Maffei, ICT manager of Milan-based student and family-focused travel company Inter-studioviaggi. “At

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4 essential strategies for success beyond peak times

CIO

Peak success is driven by what happens before and after the big day Preparing for just a single day or week each year is no longer enough to win over consumers. Meanwhile, in travel, while CVR saw a 14% increase between July and September, AOV dropped by 30%.

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Redcentric: Providing enterprises with an ultra-wide portfolio that covers the full infrastructure spectrum

CIO

Today, it serves a who’s who of private and public sector enterprises in the United Kingdom, including companies in highly regulated industries like financial services and healthcare, across fields like charity, construction, education, hospitality, manufacturing, media, retail, technology and travel, and core government agencies.

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Steps taken to build Sevita’s first enterprise data platform

CIO

So while we had general business support, we then focused efforts on delivering some quick wins, showing the users the value of data access, and building-out self-service capabilities to drive more confidence in the new data platform. In terms of business change management, the company recognized the need to solve its data problems.

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