CIO

FEBRUARY 24, 2023

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

Airline 541

Airline Travel IT Benchmarking 541

CIO

SEPTEMBER 10, 2022

American Airlines, the world’s largest airline, is turning to data and analytics to minimize disruptions and streamline operations with the aim of giving travelers a smoother experience. When the pandemic started, all of a sudden we were canceling thousands of flights as travel bans were implemented. Touchless, seamless, stressless.

Airline 545

Airline Travel Hospitals Finance 545

CIO

NOVEMBER 22, 2024

Progress — and challenges Accenture’s work with Saudia Airlines involves a “travel companion” model that is far more than an online travel agency, reservation agent, or travel guide, Guan said.

Airline 510

Airline Travel Startups Pharmaceutical 510

CIO

OCTOBER 27, 2023

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,” he says.

Airline 487

Airline Travel Pharmaceutical Alliance 487

CIO

JANUARY 16, 2023

Cloud Computing, Green IT, Travel and Hospitality Industry. In 2017, Choice, one of the largest franchisors globally, representing 7,500 franchisees that collectively generate roughly $10 billion in annual revenues, debuted the crown jewel of its digital transformation: a cloud-native central reservation system called ChoiceEdge.

Hospitals 543

Hospitals Business Travel Technology 543

CIO

MAY 30, 2024

This is the case of Alpitour World, one of Italy’s largest travel companies, where gen AI projects have merged with preexisting uses of AI. Another gen AI application winning over CIOs is its knack for coding, according to Alessio Maffei, ICT manager of Milan-based student and family-focused travel company Inter-studioviaggi. “At

Travel 448

Travel Innovation Technology Technology 448

CIO

JANUARY 25, 2023

As CIO of United Airlines, Jason Birnbaum is laser focused on using technology and data to enable the company’s 86,000 employees to create as seamless a customer travel experience as possible. Digital Transformation, Employee Experience, Travel and Hospitality Industry

Airline 482

Airline Travel Hospitals Technology 482

CIO

FEBRUARY 1, 2024

due to higher turnover rate of nurses, hospitals have employed traveling nurses. On average, hospitals would save $3,084,000 per year by eliminating the need for traveling nurses, according to NSI. In the U.S., In England, meanwhile, staff shortages in the NHS are forecast to rise to 570,000 by 2036 on current trends.

Hospitals 434

Hospitals Travel Gaming Education 434

CIO

SEPTEMBER 11, 2024

Oracle CX Unity CDP now has industry accelerators for high tech, industrial manufacturing, professional services, telecommunications, utilities, financial services, travel, and retail,” Rachelson added.

Briefing 545

Briefing Profiling Travel Finance 545

CIO

JANUARY 11, 2023

The company’s overall strategy is to “have a customer experience that’s second-to-none — from the moment they first engage with the company to plan their experience, to when they return home at the end of their travels — regardless of what Journey Beyond adventure you are booking.” When they call, their records pop up.

Travel 448

Travel IT Advantage Advantage 448

Smart Data Collective

APRIL 28, 2021

Travel agencies, hotels and airlines have long been utilizing data-driven app development to analyze consumer travel patterns and demand. Travel agencies, hotels and airlines have long been utilizing data-driven app development to analyze consumer travel patterns and demand. 4) (2) (5).

Travel 347

Travel Airline Retail Advantage 347

CIO

JULY 23, 2024

Travelers at Sydney Airport experienced delays and cancellations. Travelers at airports in Hong Kong, India, Berlin, and Amsterdam encountered delays and cancelations. Australian businesses were among the first to report encountering difficulties on Friday morning, with some continuing to encounter difficulties throughout the day.

Travel 508

Travel Airline Hospitals Security 508

CIO

SEPTEMBER 15, 2023

Traditionally, when organizations look to promote one of their team members to a position that requires them to travel, for example, the fact that a woman has children can work against her, because people assume a married woman with children may not be able to travel as frequently as they might need to.

Travel 523

Travel Innovation Research Analysis 523

CIO

FEBRUARY 23, 2023

However, solution providers often avoid meeting upcountry CIOs as it takes time to travel from their base locations. “We Adoption of new technology is also a challenge, as OEMs are hesitant to travel. OEMs cancel their travel at the last moment. We especially request them for POCs and have to bear their travel and food cost.

Pharmaceutical 397

Pharmaceutical Travel IT Technology 397

CIO

NOVEMBER 17, 2023

Cloud and AI are definitely two major drivers for digital-first initiatives for hospitality and travel organizations,” says IDC’s Creamer, referring to the automation of processes and high-touch guest experiences. “One of the top business objectives identified by hotel executives in IDC research is the ability to innovate at scale,” Creamer says.

Hospitals 497

Hospitals Travel Innovation Technology 497

CIO

AUGUST 26, 2024

million devices globally , overwhelming contact centers with stranded travelers, frustrated banking customers, and patients seeking urgent assistance. This worldwide event highlighted the critical importance of maintaining strong customer experience (CX) frameworks. The disruption affected an estimated 8.5

Airline 99

Airline Banking Travel Globalization 99

CIO

MARCH 7, 2023

It is 30% higher than pre-COVID levels,” says a senior technology leader from the travel industry, on condition of anonymity. Similarly, the technology leader from the travel industry has outsourced both the company’s core IT infrastructure and its security operations center. Indians being retrenched in the US could return home.

IT 417

IT Travel Banking Innovation 417

CIO

NOVEMBER 4, 2024

AI governance frameworks and platforms Travelers is another large enterprise that has been developing its AI governance strategy for some time, says Mojgan LeFebvre, the company’s EVP and chief technology and operations officer. “As

Intellectual Property 514

Intellectual Property Travel Innovation Intelligence 514

CIO

AUGUST 5, 2022

The map used two dimensions to depict the number of troops, distance, temperature, latitude and longitude, direction of travel, and location relative to specific dates. For example, cartograms use distortions of maps to convey information such as population or travel time.

Travel 537

Travel Business Intelligence Data Analysis Intelligence 537

CIO

SEPTEMBER 20, 2022

Much of the report is devoted to vendors and their potential best moves to weather a tough economic situation, which offers some insight into what IT departments can expect from companies they deal with in the future.

IT 514

IT Travel Globalization Capital 514

CIO

OCTOBER 13, 2022

Examples include: Intelligent welding solution for the industrial sector Fraud abuse management system for insurance providers Customer service transformation solutions Digital and virtual health solutions Supply chain solutions for healthcare and life sciences Travel integration fabric for the travel and transportation industries These industry solutions (..)

Airline 431

Airline Travel Security Security 431

CIO

NOVEMBER 13, 2024

And even though his first job was in the travel industry in the late 90s, it was a role that was a mix of IT support and finance. But travel was always going to run its course, knowing he wanted to immerse himself in as many industries as he could. “I After about three months, though, he just wanted tech.

Travel 418

Travel Gaming Technology Technology 418

CIO

AUGUST 19, 2024

Think of all the logistical planning and steps to navigate as you secure various travel arrangements, lodging, meals, etc. Multiagents make automation actionable McKinsey landed on an excellent example: booking business trips.

Travel 538

Travel Knowledge Sales Learning 538

CIO

APRIL 19, 2024

Two months before she was officially named CIO in February 2023, Southwest experienced one of the largest operational disruptions in aviation history, right in the middle of the busy holiday travel season, with outdated software systems at the center of the meltdown. Digital Transformation, IT Leadership, Travel and Hospitality Industry

Airline 393

Airline Travel Hospitals Learning 393

CIO

MAY 29, 2024

The owner feels good about that, and the family travels to reach a dealership so the technicians can do a full inspection. Think about the experience of the customer who traveled a long way for $20,000, but now only gets $9,000. But perhaps they find the roof leaks and tell the customer the sale price is only $9,000.

Travel 418

Travel Finance Technology Technology 418

CIO

JANUARY 5, 2024

With stints at Procter & Gamble, HPE and DHL, Jaime González-Peralta landed at Radisson Hotel Group four years ago as CIO for EMEA and then became global CIO in April 2020 — a particularly complex moment due to the paralysis that the pandemic inflicted on the world of travel.

IT 435

IT Business Hospitals Travel 435

CIO

JULY 25, 2023

So, he traveled to DC, where he was able to secure contracts with companies that provided software to the U.S. citizens can travel there without a passport. He continued to pay his 25 staff members, but even if INVID had been able to marshal the resources it needed to resume coding, the company’s customers were on pause.

Intellectual Property 370

Intellectual Property Travel Business Banking 370

Crayon

MAY 18, 2023

For the first installment of our new Win/Loss Wednesdays series , we had the pleasure of chatting with Jayde Phillips , who manages market and competitive intelligence at Egencia, an American Express Global Business Travel company.

Loss 325

Loss Win Travel Competitive Intelligence 325

CIO

AUGUST 13, 2024

But the travel industry lives and dies on customer satisfaction.” Why CRM is dead: Waiting for Godot version I needed to book a flight. So I did, online, with no glitches. Ahhhh,” I thought to myself. Sure, I should expect FinServ companies to treat me poorly.

Travel 505

Travel Win Intelligence Intelligence 505

CIO

AUGUST 16, 2024

To the over 40 million people who travel to Las Vegas every year, the city is all about entertainment that ranges from shopping and gambling, to sport, nightlife, and world-renowned dining. But for the 650,000 people who call Las Vegas home, the realities can be more routine than glamorous.

Sports 504

Sports Entertainment Travel Technology 504

CIO

DECEMBER 4, 2024

Our travel agents leverage LLMs to help build and book trip itineraries for our customers. “We’re already seeing value from some LLM Suite use cases,” Beer said at the conference. Our bankers and advisors receive AI-generated ideas to better engage with clients. Our contact center reps summarize call transcripts and provide insights at scale.

Commerce 459

Commerce Banking Travel Globalization 459

CIO

NOVEMBER 11, 2024

JP Morgan Chase has also made myriad generative AI investments in its investments businesses as well as its Chase Travel, contact center, operations center, and credit card services bureau.

Travel 516

Travel Innovation Globalization Profiling 516

CIO

FEBRUARY 14, 2024

On air travel reliance: Air New Zealand is the national flag carrier and it’s something everyone who works at the airline realizes and takes seriously. About 16% of New Zealand’s GDP relies on air travel, whereas in the US, it’s about 4%. Chief Digital Officer, Digital Transformation, IT Leadership, Travel and Hospitality Industry

Airline 368

Airline Travel Startups Sports 368

CIO

NOVEMBER 8, 2024

While human-written code can also infringe on copyright or violate open-source licenses, the risk with AI-generated code is related to the data the AI is trained on, says Ilia Badeev, head of data science at Trevolution Group, a travel technology company. There’s a good chance many AI agents are trained on code protected by IP rights.

Intellectual Property 501

Intellectual Property Entertainment Travel Technology 501

mention

MARCH 16, 2023

If you’re creating a travel video, use #travelreels or #instagramreels. The most popular Instagram hashtags are #love, #instagood, #photooftheday, #fashion, #art, #music, #travel, #photography, #model, and #reels. For example, if you are creating a funny video, try using #funnyvideos or #funnyreels.

Travel 309

Travel Hospitals Startups Commerce 309

CIO

SEPTEMBER 24, 2024

It is our constant mission to meet the needs of industries across the board, including the fields of gaming, media and entertainment, finance, healthcare, property, retail, travel, and transportation. About S.M.A.R.T Entrepreneurship Club: S.M.A.R.T

Intellectual Property 418

Intellectual Property Business Entertainment Retail 418

CIO

APRIL 16, 2024

Within seconds, you are traveling faster than the speed of light to reach a Klingon war in the Alpha Quadrant–arriving in minutes versus years. Suddenly, you wake to an urgent announcement and rush to the bridge of the starship. Captain James T.

Travel 535

Travel Security Security Intelligence 535