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Many early gen AI wins have centered around productivity improvements. Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. These reinvention-ready organizations have 2.5 times higher revenue growth and 2.4
While many organizations have already run a small number of successful proofs of concept to demonstrate the value of gen AI , scaling up those PoCs and applying the new technology to other parts of the business will never work until producing AI-ready data becomes standard practice.
We’ve all marveled at the tech’s ability to pass bar exams or create award winning photography. There are very real opportunities to innovate using generative AI, but there are equally many consumers who are uncomfortable with the technology. This presents a conundrum for many of today’s business leaders.
In a global economy where innovators increasingly win big, too many enterprises are stymied by legacy application systems. As a consequence, these businesses experience increased operational costs and find it difficult to scale or integrate modern technologies. The foundation of the solution is also important.
Agentic AI, the more focused alternative to general-purpose generative AI, is gaining momentum in the enterprise, with Forrester having named it a top emerging technology for 2025 in June. The technology is in its early days, and several questions remain open chief among them, how AI agents will be priced.
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A three-time CIO who’s been named one of the top executive women in tech to watch, Mona Bates is known for her mission-driven approach to transformation, her passion for building award-winning teams, and for driving meaningful change for the business. Why is it important to show up as a business leader first and technology leader second?
Instead of recommending the same services to each client, CDI creates individualized suites of technology and managed services to solve each business’s particular need. Organizations continue to evolve and understand more about the different technologies available to them—hyperscalers, on-premises, edge, hybrid or multi-cloud, and others.
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It becomes a win-win-win situation: the apprentice gets to work on real-world problems and beef up their resume, I get good enough AI engineers working alongside my more experienced engineers to deliver on the 100E projects, and the company gets an AI model or product developed in seven months.
Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5 Turbo and GPT4.
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Joy Brown’s rise through the upper echelons of digital and IT roles models what is now requisite preparation for technology leadership. Now modern IT leaders are expected to have breadth and depth of experience across the broad spectrum of technology domains along with an innate sensibility to craft and lead business strategy. “Up
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They are using the considerable power of this fast-evolving technology to tackle the common challenges of cloud modernization, particularly in projects that involve the migration and modernization of legacy applications a key enabler of digital and business transformation.
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And when performed strategically in succession as Mahon has done at Werner, such quick wins can lead to much larger business transformation over time — with less big-bang disruption and change management thanks to measurable proof of enhancement along the way. It gets contagious — you do one and it leads to others.”
The past year was another one of rapid change, as economic cycles, business trends, and technology itself evolved at a breakneck pace. Smith says he has seen that transition over the past 12 months or so, saying the technology has matured to the point where it is winning over skeptics. Heres what they say.
Professional services leaders are particularly sensitive to the importance of the tools and technologies they use, with 85% saying they significantly impact the quality of their work, according to an August 2023 survey of 213 of them by S&P Global Market Intelligence.
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When such a program is executed thoughtfully, it wins hearts and minds, adding stamps to your functional passport. Of course, I’m the technology specialist when it’s needed, but that’s not how I brand myself or operate within the organization,” he says. “I You have to discover it, want it, and raise your hand,” he says.
These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions. Companies are quick to scale digital solutions, but to achieve value at scale there needs to be a healthy balance between humans and technology.”
Peoples, director of technology and innovation at Mary Free Bed Rehabilitation Hospital in Grand Rapids, Michigan, has spent the last several years leading the hospital toward dynamic innovation, all through an IT lens. We use technology all the time and expect it to work, but we have to challenge that status quo and think about the future.
That’s why the right technology partner is essential. Softchoice , an award-winning VMware partner and this year’s winner of the Cloud Consumption Award for the Americas in the 2023 VMware Partner Achievement Awards , has deep expertise in helping customers succeed with cloud and workplace solutions, from the data center to cloud to edge.
His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. This costs me about 1% of what it would cost” to license the technology through Microsoft. Beswick intends to lead the charge to a new era for the entire company. “It
We are living through a unique moment where two transformative technologies for business are converging. Any new technology only has value when it can be integrated seamlessly across systems and processes so organizations can do things they couldn’t do before. In other words, it’s never about the new technology itself.
His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. This costs me about 1% of what it would cost” to license the technology through Microsoft. Beswick intends to lead the charge to a new era for the entire company. “It
While AI-powered identity verification technologies can detect AI-generated voices, images, and videos in real time, companies cannot rely solely on AI to detect AI. Advanced cybersecurity technology is needed that incorporates mobile cryptography, machine learning, and advanced biometric recognition alongside AI.
Organizations look at digital transformation as an opportunity to radically improve operations and increase the value of a product or service to the customer by embedding technology into the decision-making fabric and building automation into its functions. This article was made possible by our partnership with the IASA Chief Architect Forum.
The age-old debate on technology versus human capability remains inconclusive. This offers a glimpse into a future of close human and AI partnerships, where we think, collaborate, and create augmented by technology and business intelligence. This advanced capability also does away with misconceptions about technology taking over jobs.
German software giant SAP is under investigation by US officials for allegedly conspiring to overcharge the US government for its technology products over the course of a decade. The investigation centers on more than $2 billion worth of SAP technology purchased by US government agencies since 2014.
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This strategic alliance allows businesses in these countries access to IBM’s software products, including data technologies and AI, directly through the AWS Marketplace, IBM said in a statement. So, this extensive and deeper partnership is a win-win partnership for both AWS and IBM and their customers.”
While no one can deny the potential and promise of AI, we must be aware of the immaturity of this technology today,” he says. “I We have thousands of agents, listing thousands of properties,” he says, “so anything they can do to speed up the process of putting together and posting a listing is a big win for the business.”
Digital transformation represented among the largest investments in technology to modernize businesses starting in the early 2000s. With the rise of generative AI, CEOs recognize an opportunity to shift from technology-led digital transformation to executive-led business reformation.
As SVP and CTO for the Boston Red Sox, Brian Shield is responsible for the strategic direction of technology, fan engagement, day-to-day IT operations, and cybersecurity in support of the team, their fans, and Fenway Sports Management. We’ve changed on-prem technologies to cloud-based technologies.
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They are using the considerable power of this fast-evolving technology to tackle the common challenges of cloud modernization, particularly in projects that involve the migration and modernization of legacy applications a key enabler of digital and business transformation.
Balter recommends hackathons built around a specific technology, use case, or both, as in the case of Bunnings’ most recent hackathon, which sought to leverage generative AI to improve productivity or sales. One of the winning ideas used generative AI to streamline the learning process for do-it-yourself (DIY) home projects.
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