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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. s unique about the [chief data officer] role is it sits at the cross-section of data, technology, and analytics,â?? s SVP and chief data & analytics officer, has a crowâ??s s a unique role and itâ??s

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Travel Industry Revitalized by Seamless, Secure Payment Options

CIO

With a travel resurgence already well under way, it’s essential for industry organizations to ensure they are offering consumers payment options that are not just convenient, but that also reduce risk and instill confidence with every transaction. Travel is back, and the industry needs to make sure they’re keeping pace.

Travel 370
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Predictive Tourism: The Merger Of Big Data In Travel Industry

Smart Data Collective

And in this case, the travel and tourism industry is no exception here. Travel industry may not be the first to inculcate emerging technology for its benefit, but it sure is benefiting from it now. Moreover, travel and tourism have become a worldwide trend. Intelligent Travel Assistants. Customer Experience.

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Why AI Is Important for Automating Travel Policy Compliance

Smart Data Collective

So, the real question is how can AI help businesses in travel? Well, as far as many businesses are concerned, AI has many advanced capabilities in managing expenses, optimizing travel programs, and improving the overall travel experience for employees when on the road. What is the whole idea of travel compliance?

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From CIO to CX SVP, Cisco’s Jacqueline Guichelaar takes a road less travelled

CIO

Speaking exclusively to CIO Australia, she recalls how her earliest roles working in technology, be it for IBM Global Services Australia or one of several systems integrators, saw her assume a central role in liaising with and managing customers, including some of Australia’s biggest companies. How do you get the investment?

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

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American Airlines takes flight with analytics transformation

CIO

American Airlines, the world’s largest airline, is turning to data and analytics to minimize disruptions and streamline operations with the aim of giving travelers a smoother experience. Poonam Mohan, vice president of corporate technology, American Airlines. Touchless, seamless, stressless. Luckily, Leibman has had an ace on her side.

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