CIO

JUNE 6, 2024

Customer relationship management (CRM) software provider Salesforce on Thursday added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein AI and Data Cloud offerings. The company also added another capability that it calls Sales Signals to the Sales Cloud to help build a sales pipeline.

Sales 476

Sales Knowledge Advantage Advantage 476

CIO

FEBRUARY 8, 2024

To ensure vendor relationship help their organizations achieve their goals, IT leaders should establish a comprehensive technology vendor management strategy focused on maximizing fit and value. Often, we see clients focus their attention solely on the sales team or the sponsoring client executive during the procurement process.

Management 488

Management Due Diligence Innovation Technology 488

CIO

NOVEMBER 14, 2023

And for that you must develop an uncanny knack for relationship management and an understanding of how differing personalities can enforce and work with one another to great effect. Relationship management in action Mastering this, of course, isn’t easy.

Management 493

Management IT Retail Sales 493

CIO

NOVEMBER 14, 2024

Our digital transformation has coincided with the strengthening of the B2C online sales activity and, from an architectural point of view, with a strong migration to the cloud,” says Vibram global DTC director Alessandro Pacetti. Snowflake has also made data management much easier for us,” Paleari adds. “We

Commerce 448

Commerce Human Resources Data Analysis Innovation 448

CIO

OCTOBER 2, 2024

According to Kari Briski, VP of AI models, software, and services at Nvidia, successfully implementing gen AI hinges on effective data management and evaluating how different models work together to serve a specific use case. Data management, when done poorly, results in both diminished returns and extra costs.

Management 529

Management Intellectual Property Annotation Knowledge 529

CIO

SEPTEMBER 27, 2024

Here, the work of digital director Umberto Tesoro started from the need to better use digital data to create a heightened customer experience and increased sales. I give directions and strategies to the supplier and the partner, and an internal project manager acts as a link. It must always be safe for the people we treat.”

Management 480

Management Hospitals IT Commerce 480

CIO

NOVEMBER 28, 2023

And while all organizations work hard to prevent attacks through traditional security measures such as multi-factor authentication, patching, training, and more, the bad guys increasingly find their way in through poorly thought-out, scattered access and identity management practices. PAM takes many forms.

Security 457

Security Security Management Restaurants 457

CIO

OCTOBER 31, 2023

Without revenue from sales of products or services, a business becomes little more than a hobby or a charitable organization. Building sales requires a well-equipped sales team, and in today’s digital world, that means IT must become a strong support partner. Data should be both insightful and actionable.

Sales 479

Sales IT Startups Innovation 479

Zoominfo

AUGUST 8, 2024

To be successful, sales professionals need to be experts in many different areas at once: their product’s strengths and weaknesses, their prospects’ pain points and needs, and the broader economic and competitive landscapes. To give sellers a fighting chance, sales leaders need to build an effective, flexible sales enablement program.

Sales Enablement 130

Sales Enablement Sales Win Knowledge 130

CIO

FEBRUARY 27, 2025

Some did manage to scale agile and leverage frameworks to create process standards and improve IT practices. As SaaS and other technology companies began to abandon traditional project management, product-based IT became a bold shift to business value. But many enterprises stopped their agile transformations at this layer.

IT 473

IT Management Technology Technology 473

CIO

JANUARY 15, 2025

Nine of 10 CIOs surveyed by Gartner late last year expressed concerns that managing AI costs was limiting their ability to get value from AI. In May, electronic design automation firm Synopsys announced a sale of its security testing software business for $2.1

Capital 488

Capital Education Technology Technology 488

Zoominfo

AUGUST 6, 2024

Sales team success often hinges on the quantity and quality of leads routed from marketing campaigns and organic channels. This is where lead capture software comes into play, offering a powerful solution for businesses looking to streamline their lead generation processes, boost their sales pipeline , and track key sales metrics.

Sales 130

Sales Startups Profiling Learning 130

CIO

SEPTEMBER 7, 2023

That’s because the current generation of AI is already very good at two things needed in supply chain management. According to Cisco’s Bapat, inspection is a huge part of supply chain management, and it becomes a lot easier if the right steps are taken during product design. We’re still five or 10 years away from that.”

Management 518

Management Algorithm Profiling Globalization 518

Zoominfo

AUGUST 20, 2024

Believe it or not, two of the least likely allies in a B2B company – sales and compliance – can successfully work together to achieve a harmony that benefits both internal stakeholders and customers. Sales teams often achieve this by showcasing features and functionalities that they think customers want and value.

Sales 130

Sales Win Advantage Advantage 130

CIO

MARCH 6, 2024

Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well. This isn’t just an IT or sales transformation; it’s a complete company transformation. First, we had complete buy-in from the board and the rest of the management team.

Management 435

Management Business IT Finance 435

CIO

MAY 29, 2024

Many distributors face inefficiencies with order management and fulfillment. Manual processes make everyone who touches order management and fulfillment work harder than they need to. What’s getting in the way of efficient order management? Can order management automation provide the ROI you need to justify the investment?

Management 369

Management IT Sales Capital 369

CIO

JANUARY 9, 2025

Enter Akeneo, a global leader in Product Experience Management (PXM) and AI tech stack solutions. The AI Revolution in Australian Retail The enthusiasm for AI adoption among Australian retailers reflects a broader transformation in how businesses approach customer experience, inventory management, and operational efficiency.

Retail 396

Retail Commerce Innovation Market Segmentation 396

CIO

AUGUST 21, 2024

A number of obstacles stand in the way of IT leaders looking to address their enterprise content management objectives, but two stand out: a proliferation of tools and an inability to effectively integrate them. The result: numerous content silos and point products that don’t talk to one another. “In

Management 447

Management Finance Market Research Marketing Research 447

CIO

AUGUST 22, 2024

Salesforce today announced two autonomous agents geared to help sales teams scale their operations and hone their negotiation skills. Slated for general availability in October, Einstein Sales Development Rep (SDR) Agent and Einstein Sales Coach Agent will be available through Sales Cloud, with pricing yet to be announced.

Sales 379

Sales Briefing Loss Win 379

CIO

JULY 30, 2024

In this context, the promises of genAI can be enticing, particularly in IT service management (ITSM). Utilizing AI in IT and employee service management Because of the hype built around generative AI, IT leaders may feel pressured and act in haste to implement AI into their IT environment.

Management 430

Management IT Benchmarking Predictive Analytics 430

CIO

OCTOBER 19, 2023

Prepare to be amazed as we dive into how GEA transformed their sales, manufacturing, and service channels by harnessing the power of integration and innovation! The challenge at hand In the vast realm of industrial equipment, GEA faced a daunting task: managing complex product configurations while maintaining stable production foundations.

Globalization 468

Globalization Sales Pharmaceutical Commerce 468

CIO

OCTOBER 29, 2024

Ransomware attacks Recall the ransomware hack on MGM Resorts International hotel reservation systems, digital room keys, casino gaming systems, and restaurant point-of-sale systems. MGM shut down services across its Las Vegas properties for days. The company later estimated losses of $100 million due to the attack.

Intellectual Property 505

Intellectual Property Loss Restaurants Security 505

CIO

MARCH 19, 2025

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.

Business 538

Business Technology Technology Globalization 538

CIO

JANUARY 3, 2024

Negotiations over the sale of its legacy infrastructure services business are dragging on, and the company is contemplating the sale of more profitable activities such as its big data and security business to meet debt repayment obligations. French IT services company Atos is floundering as it seeks to refocus its business.

Sales 435

Sales Loss Banking Capital 435

CIO

MAY 29, 2024

The best use case for AI in distribution is in the areas of sales and order management. Skilled sales reps are aging out of the business. Sales support so even the most inexperienced CSR close orders like pros. This application of AI is essential as we train new sales reps in the coming years. Why AI and why now?

Sales 370

Sales Intelligence Intelligence Advantage 370

CIO

NOVEMBER 20, 2023

But Frucor Suntory’s 20-year-old sales automation system was holding it back. The tools also didn’t work well offline, which frustrated field sales reps and customers alike. In addition, they needed standardized processes during sales meetings that would populate the CRM with the right data. But simple is as complex does.

Sales 430

Sales Gaming Retail Innovation 430

CIO

OCTOBER 15, 2024

“Our hope is that the GDI will give every country a clearer vision of and plan for its digital and intelligent transformation,” said Leo Chen, Senior Vice President, President of Enterprise Sales, Huawei. True to its name, the integrated teams are just that – integrated.

Globalization 448

Globalization Intelligence Intelligence Innovation 448

CIO

NOVEMBER 18, 2024

According to the study, key areas where banks are currently focusing on gen AI include: Transactional use cases: Three out of five (61%) banks use the technology for transactional use cases such as credit analysis, portfolio management, risk assessment, legal contracts, offers, tenders, and pitch documents.

Banking 530

Banking Benchmarking Data Analysis Analysis 530

CIO

DECEMBER 11, 2024

Travel and expense management company Emburse saw multiple opportunities where it could benefit from gen AI. Open source isnt completely free as there are still infrastructure and management costs. They had a series of use cases sales, marketing operations, field services, he says. Finally, theres the price.

Security 432

Security Security Business Entertainment 432

CIO

FEBRUARY 6, 2025

For example, at a company providing manufacturing technology services, the priority was predicting sales opportunities, while at a company that designs and manufactures automatic test equipment (ATE), it was developing a platform for equipment production automation that relied heavily on forecasting. Ive seen this firsthand.

Analysis 432

Analysis Retail Predictive Analytics Benchmarking 432