CIO

FEBRUARY 27, 2025

Some did manage to scale agile and leverage frameworks to create process standards and improve IT practices. As SaaS and other technology companies began to abandon traditional project management, product-based IT became a bold shift to business value. But many enterprises stopped their agile transformations at this layer.

IT 473

IT Management Technology Technology 473

CIO

APRIL 2, 2024

Underpinning these initiatives is a slew of technology capabilities and strategies aimed at accelerating delivery cycles, such as establishing product management disciplines, building cloud architectures, developing devops capabilities, and fostering agile cultures. This dip delays when the business can start realizing the value delivered.

Management 526

Management Technology Technology Globalization 526

CIO

DECEMBER 2, 2024

The more strategic concern isn’t just the cost— it’s that technical debt is affecting companies’ abilities to create new business, and saps the means to respond to shifting market conditions. Market position (opportunity cost): “We’re six to eight months slower to market with new features than our competitors.”

Innovation 513

Innovation Advantage Advantage Competitive 513

CIO

AUGUST 21, 2024

But it doesn’t have to be that way because enterprise content management systems have made great strides in that same timeframe, including with new artificial intelligence technology that makes it far easier for employees to find and make the best use of all the content the organization owns, no matter if it’s text, audio, or video.

Gaming 503

Gaming Management Algorithm Analysis 503

CIO

AUGUST 22, 2024

Keep reading for a look at key findings from our research, along with tips on how CISOs can apply them to enhance the effectiveness of the security personnel they manage. CISOs should expect to build and manage multiple teams. We also discovered a variety of approaches to organizing reporting structures for security functions.

Security 459

Security Security Management Startups 459

CIO

JANUARY 13, 2025

Become reinvention-ready CIOs must invest in becoming reinvention-ready, allowing their enterprise to adopt and adapt to rapid technological and market changes, says Andy Tay, global lead of Accenture Cloud First. Reinvention-ready companies are positioned to succeed in the long term, Tay observes. Are they still fit for purpose?

Innovation 526

Innovation Competitive Landscape Security Security 526

CIO

JUNE 21, 2024

The market for enterprise applications grew 12% in 2023, to $356 billion, with the top 5 vendors — SAP, Salesforce, Oracle, Microsoft and Intuit — commanding a 21.2% market share between them, according to International Data Corp. With just 0.2% With just 0.2%

Marketing 481

Marketing Marketing Innovation Advantage 481

CIO

NOVEMBER 27, 2024

From customer service chatbots to marketing teams analyzing call center data, the majority of enterprises—about 90% according to recent data —have begun exploring AI. However, there’s a significant difference between those experimenting with AI and those fully integrating it into their operations.

Intellectual Property 482

Intellectual Property Startups Algorithm Learning 482

CIO

AUGUST 21, 2024

A number of obstacles stand in the way of IT leaders looking to address their enterprise content management objectives, but two stand out: a proliferation of tools and an inability to effectively integrate them. The result: numerous content silos and point products that don’t talk to one another. “In

Management 447

Management Finance Market Research Marketing Research 447

CIO

SEPTEMBER 27, 2024

For ML and analytics, Tesoro purchases products on the market it considers best in class, and the applications are then customized through technological partners for the needs of the company’s site and app. “The I give directions and strategies to the supplier and the partner, and an internal project manager acts as a link.

Management 480

Management Hospitals IT Commerce 480

CIO

DECEMBER 10, 2024

Raduta recommends several metrics to consider: Cost savings and production increases when gen AI targets efficiencies and automation; Faster, more accurate decision-making when gen AI is used to analyze large datasets; Time-to-market and revenue when gen AI drives product innovation by generating new ideas and prototypes.

Business 538

Business Airline Win Sales 538

CIO

AUGUST 28, 2024

“PKI and cryptography have always been very low-level, in the weeds but foundational for security even though CIOs probably haven’t paid much attention to it,” says Christian Simko, VP of product marketing at low-code automation platform AppViewX. A single physical device can run hundreds of ephemeral workloads.

Management 444

Management Algorithm Security Security 444

CIO

OCTOBER 18, 2024

A recent survey conducted by Censuswide on behalf of Red Hat polled 609 IT managers across the United Kingdom and other major markets. More than 80% of IT managers reported an urgent AI skills shortage, mainly in areas such as generative AI , large language models (LLMs), and data science. What’s going on?

Technology 531

Technology Technology Management Marketing 531

CIO

NOVEMBER 14, 2024

Migration to the cloud, data valorization, and development of e-commerce are areas where rubber sole manufacturer Vibram has transformed its business as it opens up to new markets. We’re in publishing, but it’s the accompanying services that differentiate us on the market; the technology component is what gives value to our business.”

Commerce 448

Commerce Human Resources Data Analysis Innovation 448

CIO

DECEMBER 19, 2024

The $2-per-conversation approach can include many back-and-forth interactions between a customer and Agentforce, says Ryan Shellack, senior director of AI product marketing at Salesforce. The ongoing advancements in AI will drive continuous evolution in how AI services are priced to remain competitive and aligned with market demands.

Technology 483

Technology Technology Win Management 483

CIO

NOVEMBER 18, 2024

Banks hope these shifts will enable them to innovate faster and work more efficiently in a rapidly changing market. Marketing and customer service: Nearly half (49%) of bankers surveyed said they use gen AI within their marketing or customer service operations.

Banking 530

Banking Benchmarking Data Analysis Analysis 530

CIO

OCTOBER 17, 2024

And over time I have been given more responsibility on the operations side: claims processing and utilization management, for instance, both of which are the key to any health insurance company (or any insurance company, really). For any health insurance company, preventive care management is critical to keeping costs low.

Management 418

Management Education Knowledge Algorithm 418

CIO

MARCH 19, 2025

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.

Business 538

Business Technology Technology Globalization 538

CIO

NOVEMBER 7, 2024

To drive change, a reworking of what defines CIO/IT success is needed, with a focus on strategic business goals, innovation, and market differentiation. Here are three key recommendations for CIOs to share with business management: CIO metrics should align with strategic business outcomes. uptime and cost control).

Benchmarking 482

Benchmarking Innovation Research Gaming 482

CIO

FEBRUARY 21, 2025

At the end of 2023, Chicago-based Article Student Living was acquired by a global real estate investment company, which allowed the business to expand, and enabled it to make key investments in the high-demand student housing market. Theyre also using an AI chatbot to reach out to residents, based on certain triggers and parameters.

Innovation 435

Innovation Technology Technology Advantage 435

CIO

JANUARY 14, 2025

Knowledge management: GenAI helps organize and retrieve organizational knowledge, making it easier for IT professionals to access the information they need to solve problems and learn new skills. the worlds leading tech media, data, and marketing services company. Mona Liddell is a research manager for IDCs CIO Executive Research team.

IT 467

IT Primary Research Knowledge Research 467

CIO

DECEMBER 11, 2024

Travel and expense management company Emburse saw multiple opportunities where it could benefit from gen AI. Open source isnt completely free as there are still infrastructure and management costs. Meta originally went to market with a number of smaller models, says Sarer. And the market share numbers support this.

Security 432

Security Security Business Entertainment 432

CIO

OCTOBER 22, 2024

Gartner’s top predictions for 2025 are as follows: Through 2026, 20% of organizations will use AI to flatten their organizational structure, eliminating more than half of current middle management positions. By 2029, 10% of global boards will use AI guidance to challenge executive decisions that are material to their business.

Security 508

Security Security Capital Intelligence 508

CIO

SEPTEMBER 9, 2024

According to IDC’s Worldwide AI and Generative AI Spending Guide (August 2024) , the global AI market is expected to surge from US$235 billion in 2024 to US$632 billion by 2028. Tencent Cloud stands to benefit, particularly in APAC, where market size is predicted to grow from US$45.4 billion in 2024 to over US$110 billion by 2028.

Innovation 459

Innovation Marketing Marketing Commerce 459

CIO

OCTOBER 23, 2024

For our pediatrics business, we’re using data to improve our marketing efforts to better recruit foster care providers, and to help us see where the greatest needs are by state, region, and program. How would you categorize the change management that needed to happen to build a new enterprise data platform?

KPI 448

KPI Travel Analysis Data Analysis 448

CIO

DECEMBER 19, 2024

The power of AI operations (AIOps) and ServiceOps, including BMC Helix Discovery , can transform how you optimize IT operations (ITOps), change management, and service delivery. The companys more recent adoption of BMC ServiceOps has transformed change management processes and IT services management (ITSM) success for his organization.

IT 368

IT Intelligence Intelligence Innovation 368

CIO

JANUARY 15, 2025

Nine of 10 CIOs surveyed by Gartner late last year expressed concerns that managing AI costs was limiting their ability to get value from AI. Divestitures can also help companies zero in on their potential and market relevance, the blog authors note.

Capital 488

Capital Education Technology Technology 488

CIO

NOVEMBER 21, 2024

Importantly, where the EU AI Act identifies different risk levels, the PRC AI Law identifies eight specific scenarios and industries where a higher level of risk management is required for “critical AI.” the world’s leading tech media, data, and marketing services company.

Globalization 451

Globalization Innovation Benchmarking Security 451

CIO

NOVEMBER 5, 2024

Back then, Mastercard had around 3,500 employees and a $4 billion market cap. As more AI innovations come to market, financial institutions can leverage the technology for enhanced services, increased efficiency, and new ways to deliver and manage products. But it wasn’t the tech that made Mastercard what it is today.

Commerce 496

Commerce Globalization Innovation Banking 496

CIO

NOVEMBER 21, 2024

Senior business leaders and CIOs must navigate a complex web of competing priorities, such as managing stakeholder expectations, accelerating technological innovation, and maintaining operational efficiency. Risk management is equally vital, particularly as organizations adopt modern technologies.

Business 458

Business IT Competitive Landscape Matrix 458

CIO

JANUARY 9, 2025

Enter Akeneo, a global leader in Product Experience Management (PXM) and AI tech stack solutions. The AI Revolution in Australian Retail The enthusiasm for AI adoption among Australian retailers reflects a broader transformation in how businesses approach customer experience, inventory management, and operational efficiency.

Retail 396

Retail Commerce Market Segmentation Innovation 396