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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. s SVP and chief data & analytics officer, has a crowâ??s

Travel 825
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Inside CIOs’ response to the CrowdStrike outage — and the lessons they learned

CIO

Lessons learned and other takeaways Accounts payable software provider AvidXchange saw a portion of its customer-facing product portfolio impacted by the outage, but CIO Angelic Gibson says IT was able to restore services completely in less than 24 hours. Black Wallet’s Alli learned several key lessons from the outage.

Learning 851
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Technology, Travels and TBR: What we Learned on the Road in the First Half of 2024

TBR

In the first few months of 2024, TBR’s Professional Services Team traveled to Florida, California (twice), Texas (twice), Boston (twice) and India, meeting with a wide spectrum of IT services vendors and consultancies and hearing firsthand about their strategies, investments, priorities and expectations. Hear Principal Analysts Patrick M.

Travel 130
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Predictive Tourism: The Merger Of Big Data In Travel Industry

Smart Data Collective

And in this case, the travel and tourism industry is no exception here. Travel industry may not be the first to inculcate emerging technology for its benefit, but it sure is benefiting from it now. Moreover, travel and tourism have become a worldwide trend. Intelligent Travel Assistants. Customer Experience.

Travel 328
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Why AI Is Important for Automating Travel Policy Compliance

Smart Data Collective

So, the real question is how can AI help businesses in travel? Well, as far as many businesses are concerned, AI has many advanced capabilities in managing expenses, optimizing travel programs, and improving the overall travel experience for employees when on the road. What is the whole idea of travel compliance?

Travel 211
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CIOs look to sharpen AI governance despite uncertainties

CIO

Governance is really about listening and learning from each other as we all care about the outcome, but equally as important, howwe get to the outcome itself,” Williams says. It was very quick, and we have learned a lot. That cross-functional effort is key, experts and IT leaders say.

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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,” he says.

Airline 785