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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. s SVP and chief data & analytics officer, has a crowâ??s

Travel 504
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Predictive Tourism: The Merger Of Big Data In Travel Industry

Smart Data Collective

And in this case, the travel and tourism industry is no exception here. Travel industry may not be the first to inculcate emerging technology for its benefit, but it sure is benefiting from it now. Moreover, travel and tourism have become a worldwide trend. Intelligent Travel Assistants. Customer Experience.

Travel 331
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Inside CIOs’ response to the CrowdStrike outage — and the lessons they learned

CIO

Lessons learned and other takeaways Accounts payable software provider AvidXchange saw a portion of its customer-facing product portfolio impacted by the outage, but CIO Angelic Gibson says IT was able to restore services completely in less than 24 hours. Black Wallet’s Alli learned several key lessons from the outage.

Learning 514
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Why AI Is Important for Automating Travel Policy Compliance

Smart Data Collective

So, the real question is how can AI help businesses in travel? Well, as far as many businesses are concerned, AI has many advanced capabilities in managing expenses, optimizing travel programs, and improving the overall travel experience for employees when on the road. What is the whole idea of travel compliance?

Travel 214
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American Airlines takes flight with analytics transformation

CIO

American Airlines, the world’s largest airline, is turning to data and analytics to minimize disruptions and streamline operations with the aim of giving travelers a smoother experience. When the pandemic started, all of a sudden we were canceling thousands of flights as travel bans were implemented. Touchless, seamless, stressless.

Airline 545
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Lufthansa’s digital future takes flight with ‘Digital Hangar’

CIO

A new business unit, which also has hubs in Brussels, Frankfurt, Gdansk, Vienna, and Zurich, Digital Hangar was founded in September 2022 with the aim to create the world’s best-connected travel experience, incorporating both in-person and digital services. It really became apparent there was something lacking in our landscape,” he says.

Airline 487
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Embracing Generative AI in health: focus on adoption, execution, outcomes and the human side

CIO

due to higher turnover rate of nurses, hospitals have employed traveling nurses. On average, hospitals would save $3,084,000 per year by eliminating the need for traveling nurses, according to NSI. Experimentation with and deployment of generative AI needs to be thought of as a learning experience. In the U.S.,

Hospitals 434