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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. s SVP and chief data & analytics officer, has a crowâ??s

Travel 505
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Predictive Tourism: The Merger Of Big Data In Travel Industry

Smart Data Collective

And in this case, the travel and tourism industry is no exception here. Travel industry may not be the first to inculcate emerging technology for its benefit, but it sure is benefiting from it now. Moreover, travel and tourism have become a worldwide trend. Intelligent Travel Assistants. Customer Experience.

Travel 363
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The pursuit of better farming, and futures, through tech

CIO

And even though his first job was in the travel industry in the late 90s, it was a role that was a mix of IT support and finance. But travel was always going to run its course, knowing he wanted to immerse himself in as many industries as he could. “I After about three months, though, he just wanted tech.

Travel 419
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Inside CIOs’ response to the CrowdStrike outage — and the lessons they learned

CIO

Lessons learned and other takeaways Accounts payable software provider AvidXchange saw a portion of its customer-facing product portfolio impacted by the outage, but CIO Angelic Gibson says IT was able to restore services completely in less than 24 hours. Black Wallet’s Alli learned several key lessons from the outage.

Learning 514
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Why AI Is Important for Automating Travel Policy Compliance

Smart Data Collective

So, the real question is how can AI help businesses in travel? Well, as far as many businesses are concerned, AI has many advanced capabilities in managing expenses, optimizing travel programs, and improving the overall travel experience for employees when on the road. What is the whole idea of travel compliance?

Travel 246
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American Airlines takes flight with analytics transformation

CIO

American Airlines, the world’s largest airline, is turning to data and analytics to minimize disruptions and streamline operations with the aim of giving travelers a smoother experience. When the pandemic started, all of a sudden we were canceling thousands of flights as travel bans were implemented. Touchless, seamless, stressless.

Airline 545
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KeyBank CIO Amy Brady heeds the transformative call of IT leadership

CIO

Brady shared how these moments pushed her out of her comfort zones, the thought processes that went into her decision-making, and the learnings she came away with. I learned so much, I grew so much as an individual, and if I hadnt taken that risk, I wouldnt be where I am today. How did that call come about?

Banking 395