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AI and the Wider World: Hear from a Pulitzer Prize-Winning Playwright at FutureIT New York

CIO

A prime example Pulitzer- and Tony-winning playwright Ayad Akhtar. You must be present to win, so register now to join us. AI is a technology inspiring not only CIOs, CTOs, and other technology leaders, it’s also inspiring the wider culture. His new AI-inspired play, McNeal , is currently on Broadway staring Robert Downey Jr.

Win 657
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Edge computing lessons learned

CIO

According to IDC research, edge computing is growing worldwide at 15% annually and will reach $232 billion in 2024. Edge computing will play a pivotal role in the deployment of AI applications,” says Dave McCarty, research vice president for cloud and edge services at IDC. Learn more about IDC’s research for technology leaders.

Learning 744
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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Employees want to work for leaders who inspire them, engage them, challenge them, and give them opportunities to grow and be effective, says Ola Chowning, a partner with technology research and advisory firm ISG. Are you looking to build a winning IT culture?

Win 897
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UPS delivers customer wins with generative AI

CIO

Customer service is emerging as one of the top use cases for generative AI in today’s enterprise, says Daniel Saroff, group vice president of consulting and research at IDC. Still, Subramanian is confident MeRA can continue to evolve and learn to handle the most complex of customer requests and business processes.

Win 877
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How to Pinpoint Where Your Organization Wins (and Loses) with Data

CIO

Increasing ROI for the business requires a strategic understanding of — and the ability to clearly identify — where and how organizations win with data. New research has found that 71% of organizations link revenue growth to real-time data (continuous data in motion, like data from clickstreams and intelligent IoT devices or social media).

Win 697
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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Mary is a veteran when it comes to customer experience and was most recently named by Constellation Research to the AX100 list , an elite group of executives who are breaking barriers and thinking outside the box to transform customer experiences. This is a lesson the executive team at Aflac learned a few years ago when implementing chat. “We

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Scaling AI talent: An AI apprenticeship model that works

CIO

We are fully funded by the Singapore government with the mission to accelerate AI adoption in industry, groom local AI talent, conduct top-notch AI research and put Singapore on the world map as an AI powerhouse. We are happy to share our learnings and what works — and what doesn’t. I needed the ratio to be the other way around!

Education 698