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CIOs look to sharpen AI governance despite uncertainties

CIO

Governance is really about listening and learning from each other as we all care about the outcome, but equally as important, howwe get to the outcome itself,” Williams says. It was very quick, and we have learned a lot. That cross-functional effort is key, experts and IT leaders say.

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Sun Country enhances customer experience with IT

CIO

In the past, Sun would hand out vouchers for transportation and hotel rooms to affected travelers standing in long lines at the gate. IROPS also required Sun Country’s IT staff to implement a workflow that alerts travelers when there are irregular operations and allows them to change their airline ticket and rebook on another flight. “We

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How Italian CIOs produce value with gen AI

CIO

This is the case of Alpitour World, one of Italy’s largest travel companies, where gen AI projects have merged with preexisting uses of AI. Another gen AI application winning over CIOs is its knack for coding, according to Alessio Maffei, ICT manager of Milan-based student and family-focused travel company Inter-studioviaggi. “At

Travel 686
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Embracing Generative AI in health: focus on adoption, execution, outcomes and the human side

CIO

due to higher turnover rate of nurses, hospitals have employed traveling nurses. On average, hospitals would save $3,084,000 per year by eliminating the need for traveling nurses, according to NSI. Experimentation with and deployment of generative AI needs to be thought of as a learning experience. In the U.S.,

Hospitals 612
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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

This article explores the lessons businesses can learn from the CrowdStrike outage and underscores the importance of proactive measures like performing a business impact assessment (BIA) to safeguard operations against similar disruptions. In the recent global outage, air travel was affected by problems with reservations and check-in systems.

Business 584
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CX + EX = BG: The formula for sustainable business growth

CIO

Research shows that 80 percent of the value creation achieved by the world’s most successful brands comes from their core business —principally, unlocking new revenues from existing customers. To learn more, visit us here. This approach allows agents to personalize their service and invest more in each customer’s unique needs.

Business 618
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IHG maximizes hospitality with multicloud

CIO

For example, the demand forecasting model, which leverages Google machine learning capabilities, was developed in concert with Boston Consulting Group, says Eric Norman, head of infrastructure architecture and innovation at IHG. Digital Transformation, Multi Cloud, Travel and Hospitality Industry

Hospitals 792