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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 458
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3 steps to get your data AI ready

CIO

Use AI to improve data, and knowledge to improve AI The good news is AI is part of the solution, adds Siz. The fact that the revolution of data and the revolution of AI are happening in parallel produces a win-win situation. The more you focus on knowledge, the more accurate your AI.

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5 tips for better business value from gen AI

CIO

Many early gen AI wins have centered around productivity improvements. Abhi Maheshwari, CEO of AI software vendor Aisera, says, Gen AI provides many benefits for sales, and key metrics for assessing its impact include conversion rate, sales cycle length, average deal size, win rate, and lead volume. times higher revenue growth and 2.4

Business 538
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Scaling AI talent: An AI apprenticeship model that works

CIO

It becomes a win-win-win situation: the apprentice gets to work on real-world problems and beef up their resume, I get good enough AI engineers working alongside my more experienced engineers to deliver on the 100E projects, and the company gets an AI model or product developed in seven months.

Education 435
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UPS delivers customer wins with generative AI

CIO

The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions. Today’s genAI use cases are moving beyond individual augmentation to reach farther and deeper into the organization to connect organizational knowledge.

Win 526
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How CIO Mona Bates builds winning IT teams

CIO

A three-time CIO who’s been named one of the top executive women in tech to watch, Mona Bates is known for her mission-driven approach to transformation, her passion for building award-winning teams, and for driving meaningful change for the business. It also gives them the opportunity to shadow other technical leaders.

Win 482
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How to incubate a winning innovation program

CIO

In 1995, Microsoft launched Internet Explorer and, by bundling it with its winning Windows 95 product, swiftly eclipsed Navigator as the leading browser. It takes incubating a winning innovation program, and that starts with knowing the customer and shifting the organization’s values.