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SAP launches collaborative AI agents, adds Knowledge Graph

CIO

By the end of this year, it will be available in SAP HANA Cloud, SAP LeanIX, SAP Sales Cloud, SAP Signavio, and to all S/4HANA Cloud Public Edition customers. The Knowledge Graph capabilities claim to provide a grounding mechanism for the AI overlay, which should provide a more reliable set of AI outputs,” he said.

Knowledge 488
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How BSH boosted their knowledge power to deliver better customer service

CIO

BSH has 38 factories worldwide and a network of sales, production, and service companies. Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage.

Knowledge 458
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5 tips for better business value from gen AI

CIO

What success looks like can vary widely and range from reducing a call centers escalation rates, a food distributors sales order processing time, or a professional services companys new employee onboarding time, to an airline that personalizes customer communications or a media company that provides real-time language translation.

Business 538
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The Growing Role of Analytics in Business Knowledge Management

Smart Data Collective

In the current economic turbulent times, showing business stakeholders that your knowledge sharing and reusing brings business value works as a driving force for investing in a knowledge management tool. . But, how do you convince stakeholders about the importance of knowledge management? Knowledge base adoption.

Knowledge 348
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Sales Signals: How to Leverage Data & AI to Reach Prospects First

Zoominfo

Instead of waiting until buyers are clearly in-market, sales teams now can rely on a layered, AI-fueled analysis of multiple high-value signals to zero in on prospects who are strong fits for their product or service but not yet showing classic signs of interest. They can’t get the sales, the pipeline isn’t moving.

Sales 214
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Pre-Call Planning: Why Sales Reps Need Competitive Intel

Crayon

We fully endorse this tip, as demonstrating knowledge of your prospect’s operating environment is an excellent way to build trust. We read some of them, too, and after the third or fourth one, we were struck by a surprising realization: No one is talking about competitive intelligence.

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Salesforce updates Sales and Service Cloud with new capabilities

CIO

Customer relationship management (CRM) software provider Salesforce on Thursday added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein AI and Data Cloud offerings. The company also added another capability that it calls Sales Signals to the Sales Cloud to help build a sales pipeline.

Sales 476