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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 458
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CBAP certification: A high-profile credential for business analysts

CIO

But first, let’s look at where CBAP fits into the landscape of IIBA’s credentials, and learn about the body of knowledge CBAP-certified business analysts are expected to master. As you might expect, the requirements get more extensive as you climb the ladder: CBAP requires more training, work experience, and knowledge area expertise.

Profiling 417
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CBAP certification: A high-profile credential for business analysts

CIO

We dive into CBAP prerequisites in more detail below, and discuss what a CBAP certification might mean for your career; but first, let’s look at where CBAP fits into the landscape of IIBA’s credentials, and learn about the body of knowledge CBAP-certified business analysts are expected to master.

Profiling 435
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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

Through the analysis of data and the creation of detailed customer profiles, businesses can anticipate the needs of their clientele and provide customized solutions, fostering a strong bond between the brand and its customers. By crafting in-depth customer profiles, you acquire an understanding of what motivates each individual customer.

Profiling 306
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5 tips for better business value from gen AI

CIO

Target call center and service operations Call centers, customer service departments, IT service desks, and other support services have significant amounts of data in the form of service tickets, knowledge bases, and user profile information from CRM and HCMS platforms.

Business 538
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Overcoming data compliance and security challenges in the age of AI

CIO

How BMC Helix satisfies top security concerns BMC Helix customers retain full ownership of their data, ensuring that all incident tickets, knowledge articles, and files remain within their BMC Helix or third-party applications. Contact your chosen LLM or AI infrastructure provider for a data compliance assessment.

Security 307
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10 generative AI certs and certificate programs to grow your skills

CIO

Certified Generative AI Specialist (CGAI) Offered through the Chartered Institute of Professional Certifications, the Certified Generative AI specialist (CGAI) certification is designed to teach you the in-depth knowledge and skills required to be successful working with generative AI.

Knowledge 516