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SAP launches collaborative AI agents, adds Knowledge Graph

CIO

Managing disputes At the conference, SAP introduced two initial collaborative agent use cases for the finance sector: dispute management and financial accounting. By the end of this year, it will be available in SAP HANA Cloud, SAP LeanIX, SAP Sales Cloud, SAP Signavio, and to all S/4HANA Cloud Public Edition customers.

Knowledge 488
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How BSH boosted their knowledge power to deliver better customer service

CIO

BSH has 38 factories worldwide and a network of sales, production, and service companies. Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage.

Knowledge 458
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The Growing Role of Analytics in Business Knowledge Management

Smart Data Collective

In the current economic turbulent times, showing business stakeholders that your knowledge sharing and reusing brings business value works as a driving force for investing in a knowledge management tool. . But, how do you convince stakeholders about the importance of knowledge management? Knowledge base adoption.

Knowledge 345
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Salesforce updates Sales and Service Cloud with new capabilities

CIO

Customer relationship management (CRM) software provider Salesforce on Thursday added new capabilities to its Sales Cloud and Service Cloud with updates to its Einstein AI and Data Cloud offerings. The company also added another capability that it calls Sales Signals to the Sales Cloud to help build a sales pipeline.

Sales 476
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3 things to get right with data management for gen AI projects

CIO

According to Kari Briski, VP of AI models, software, and services at Nvidia, successfully implementing gen AI hinges on effective data management and evaluating how different models work together to serve a specific use case. Data management, when done poorly, results in both diminished returns and extra costs.

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8 ways IT can help supercharge your sales team

CIO

Without revenue from sales of products or services, a business becomes little more than a hobby or a charitable organization. Building sales requires a well-equipped sales team, and in today’s digital world, that means IT must become a strong support partner. Data should be both insightful and actionable.

Sales 479
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IT leaders weigh up AI’s role to improve data management

CIO

Here, the work of digital director Umberto Tesoro started from the need to better use digital data to create a heightened customer experience and increased sales. I give directions and strategies to the supplier and the partner, and an internal project manager acts as a link. It must always be safe for the people we treat.”