CIO

OCTOBER 24, 2024

Yet many still rely on phone calls, outdated knowledge bases, and manual processes. That means organizations are lacking a viable, accessible knowledge base that can be leveraged, says Alan Taylor, director of product management for Ivanti – and who managed enterprise help desks in the late 90s and early 2000s. “We

Knowledge 414

Knowledge Education Intelligence Intelligence 414

CIO

MARCH 26, 2025

Further Gartner research conducted recently of data management leaders suggests that most organizations arent there yet. Two thirds of the organizations included in the study of over 1,200 either dont have the right data management practices for AI or are unsure if they do. The more you focus on knowledge, the more accurate your AI.

Intellectual Property 356

Intellectual Property Knowledge Win Technology 356

CIO

OCTOBER 30, 2024

This reliance on numerous tools, each requiring specialized knowledge, is not sustainable. Immediate access to vast security knowledge bases and quick documentation retrieval are just the beginning. To combat these threats, organizations need to rethink their cybersecurity strategies.

Security 477

Security Security Knowledge Data Analysis 477

CIO

JANUARY 14, 2025

These tools enable employees to develop applications and automate processes without extensive programming knowledge. Knowledge management: GenAI helps organize and retrieve organizational knowledge, making it easier for IT professionals to access the information they need to solve problems and learn new skills.

IT 468

IT Primary Research Knowledge Research 468

CIO

DECEMBER 12, 2024

The implications of the ongoing misperception about the data management needs of AI are huge, Armstrong adds. Organizations ready for AI should be able to automate some of the data management work, he says. You want to build up a set of knowledge, Armstrong says. Innovation often involves a lot of misfires, he adds.

IT 504

IT Algorithm Education Capital 504

CIO

OCTOBER 12, 2023

To thrive, project managers need to have and hone a complex combination of technical, business, and interpersonal skills. Effective project managers must know how to define the scope of a project , identify necessary resources, and schedule those resources — all part of the technical aspect of the job.

Management 514

Management Knowledge Capital Research 514

CIO

MARCH 25, 2025

Even modest investments in database tooling and paying down some data management debt can relieve database administrators of the tedium of manual updates or reactive monitoring, says Graham McMillan, CTO of Redgate. Another concern is if regulations force holistic model retraining, forcing CIOs to switch to alternatives to remain compliant.

Business 461

Business Security Security Banking 461

CIO

DECEMBER 10, 2024

To drive gen-AI top-line revenue impacts, CIOs should review their data governance priorities and consider proactive data governance and dataops practices that go beyond risk management objectives. In IT service management, AI-driven knowledge graphs provide issue diagnosis and proactive resolution, decreasing downtime.

Business 538

Business Airline Win Sales 538

CIO

OCTOBER 24, 2024

Lack of DEX data undermines improvement goals This lack of data creates a major blind spot , says Daren Goeson, SVP of Product Management at Ivanti. To improve digital employee experience, start with IT employees “IT leaders can use the IT organization as a test bed to prove the effectiveness of proactively managing DEX,” says Goeson.

IT 448

IT Knowledge Research Technology 448

CIO

FEBRUARY 20, 2025

Six Sigma is a quality management methodology that aims to streamline processes in an effort to improve products and services. By identifying areas for process improvement, organizations can ensure better quality management, better customer satisfaction, and reduced cost.

Knowledge 356

Knowledge Finance Business Environment Analysis 356

CIO

OCTOBER 23, 2024

But more than anything, the data platform is putting decision-making tools in the hands of our business so people can better manage their operations. How would you categorize the change management that needed to happen to build a new enterprise data platform? What baseline of data knowledge do you expect your executive peers to have?

KPI 449

KPI Travel Analysis Data Analysis 449

CIO

AUGUST 21, 2024

From insurance to banking to healthcare, organizations of all stripes are upgrading their aging content management systems with modern, advanced systems that introduce new capabilities, flexibility, and cloud-based scalability. We can accomplish so much with a small team,” said the bank’s enterprise process manager.

Management 418

Management Banking Knowledge Retail 418

CIO

OCTOBER 17, 2024

And over time I have been given more responsibility on the operations side: claims processing and utilization management, for instance, both of which are the key to any health insurance company (or any insurance company, really). For any health insurance company, preventive care management is critical to keeping costs low.

Management 419

Management Education Knowledge Algorithm 419

CIO

NOVEMBER 27, 2024

Once the province of the data warehouse team, data management has increasingly become a C-suite priority, with data quality seen as key for both customer experience and business performance. We’re trying to get the AI to have the same knowledge as the best employee in the business,” he says.

Benchmarking 529

Benchmarking Hospitals Management Business Intelligence 529

CIO

FEBRUARY 13, 2024

Oracle is adding new capabilities to its Supply Chain and Manufacturing (SCM) Fusion Cloud to help enterprises manage their logistics. The enhanced logistics network modelling capability, according to the company, will help logistics managers model different scenarios and compare different scheduling options for drivers.

Management 460

Management Business Intelligence Globalization Knowledge 460

CIO

MARCH 19, 2025

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.

Business 538

Business Technology Technology Globalization 538

CIO

AUGUST 7, 2024

After being in telco and consulting for over 20 years, Lena Jenkins got the change she was looking for when she became the chief digital officer at Waste Management New Zealand, the country’s leading materials recovery, recycling, and waste management provider. But managing legacy tech is a challenge.

Innovation 417

Innovation Management Knowledge Finance 417

CIO

FEBRUARY 27, 2024

Or perhaps a reference to liberating knowledge workers from scut work. In the face of a screaming need to get smart fast about this new disruption, most of what is being presented to senior management teams is nubilous and otiose drivel. AI is the competitive focal point for at least the next 10 years.

Management 467

Management Hospitals Gaming Travel 467

CIO

SEPTEMBER 27, 2024

I give directions and strategies to the supplier and the partner, and an internal project manager acts as a link. This philosophy has led to the activation of an information system that manages clinical data in the three Emergency surgical centers in Afghanistan through the SDC software platform.

Management 481

Management Hospitals IT Commerce 481

CIO

OCTOBER 23, 2024

According to previous data from Robert Half, 58% of hiring managers who oversee IT professionals planned to hire in the second half of 2024, above the average of all industries surveyed (52%). Vick notes that when it comes to hiring, companies have also become more cautious, pulling back on compensation levels or remote work options.

IT 488

IT Marketing Marketing Globalization 488

CIO

NOVEMBER 12, 2024

Like any other hiring manager, we started with the traditional route of putting out a job description and trying to recruit. We’ve trained more than 400 Singaporeans to become AI engineers, and nearly all of them are today AI engineers, AI consultants, managers, or data scientists. To do that, I needed to hire AI engineers.

Education 436

Education Win Innovation Learning 436

CIO

JANUARY 7, 2025

Organizations want a one click technology solution but all too frequently lack the patience, discipline, and knowledge of what is required to make that one click solution a reality. Steven Narvaez, IT consultant and former CIO of the City of Deltona, Fla., There is a huge understanding gap regarding who IT is and what IT does.

IT 469

IT Algorithm Gaming Knowledge 469

CIO

SEPTEMBER 23, 2024

Data management is the key While GenAI adoption certainly has the power to unlock unrealized potential for all healthcare stakeholders, the reality is that the full power is never realized because of outdated data strategy. The culprit keeping these aspirations in check? It is still the data.

Management 436

Management Gaming Knowledge Technology 436

CIO

FEBRUARY 26, 2025

Indicium started building multi-agent systems in mid-2024 for internal knowledge retrieval and other use cases. The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English. We dont have a lot of legacy systems, says Daniel Avancini, the companys chief data officer.

IT 532

IT Technology Technology Knowledge 532

CIO

OCTOBER 29, 2024

The attack impacted its manufacturing systems, order processing, and inventory management, which resulted in product shortages and significant financial losses, estimated at $365 million in lost sales. Similarly, in August 2023, Clorox was hit by a ransomware attack that disrupted its operations for weeks.

Intellectual Property 505

Intellectual Property Loss Restaurants Security 505

CIO

MARCH 25, 2025

Companies should therefore already be taking concrete steps to implement the EU AI Act and the EU Data Act, explains Daniel Andernach , Associated Partner at MHP , an international management and IT consultancy. Well-founded specialist knowledge is necessary for truly effective, secure and legally compliant implementation.

Copywrite 359

Copywrite IT Innovation Finance 359

CIO

NOVEMBER 26, 2024

AI is at the core of this vision, driving smart governance, efficient resource management, and enhanced quality of life for residents and visitors alike. According to Boston Consulting Group (BGC) survey, artificial intelligence isn’t new, but broad public interest in it is.

Technology 321

Technology Technology Globalization Innovation 321

CIO

FEBRUARY 27, 2025

In IT service and operations (ServiceOps), AI agents are providing assistance for in-context insights, incident response, change risk prediction, and vulnerability management. Additionally, BMC Helix customers have the option to configure whether internal knowledge articles can be used for their GenAI responses.

Security 308

Security Security Intellectual Property Data Logging 308

CIO

NOVEMBER 21, 2024

Senior business leaders and CIOs must navigate a complex web of competing priorities, such as managing stakeholder expectations, accelerating technological innovation, and maintaining operational efficiency. Risk management is equally vital, particularly as organizations adopt modern technologies.

Business 460

Business IT Competitive Landscape Matrix 460

CIO

MARCH 5, 2025

But its important to consider whether multiple point solutions in the AI space are worth the management overhead given the complexities of managing data privacy and security in this rapidly evolving field, he says. Test every vendors knowledge of AI The large enterprise application vendors are not AI companies, Helmer says.

Technology 312

Technology Technology Knowledge Security 312

CIO

NOVEMBER 14, 2024

Explainability is also still a serious issue in AI, and companies are overwhelmed by the volume and variety of data they must manage. RAG with Knowledge Graph on CML The RAG with Knowledge Graph AMP showcases how using knowledge graphs in conjunction with Retrieval-augmented generation can enhance LLM outputs even further.

Learning 222

Learning Knowledge Advantage Advantage 222

CIO

MARCH 5, 2025

Its orchestrator goes beyond simply automating processes; it creates and manages them to ensure efficiency and compliance, from initial data processing to final decision-making. Open architecture platform: Building on EXLs deep data management and domain-specific knowledge, EXLerate.AI

Business 322

Business Banking Finance Capital 322

CIO

JANUARY 6, 2025

At Morgan Stanley, our talent is truly the secret sauce to our success, she says, adding that she remains inspired by the exceptional knowledge and contributions from our world-class technologists. Her goal is to continue empowering them.

IT 526

IT Innovation Security Security 526

CIO

NOVEMBER 22, 2024

Using LLMs, the system interprets human intentions and adapts based on experience, integrating organizational knowledge for better decision-making.” Finally, CIOs must ensure they have a good stable of qualified AI personnel and a lineup of specialized skills for building and deploying gen AI models, she advised.

Airline 510

Airline Travel Startups Pharmaceutical 510

CIO

NOVEMBER 4, 2024

Saving time and reducing compliance effort and errors Since integrating Myrddin into its CMMC dashboard tool, Camelot has been able to improve both its internal processes and how customers manage compliance tasks. The ease-of-use has decreased the downtime that comes with manual reviews while improving response times as the AI learns.

Security 436

Security Security Gaming Knowledge 436

CIO

MARCH 18, 2025

We did a really hard pivot in January and started training this family for reasoning and were really excited about the results, said Kari Briski, vice president of AI product software management at Nvidia. Llama is the most widely used open model across every enterprise, but it didnt have reasoning.

Knowledge 350

Knowledge Research Learning Information 350

CIO

NOVEMBER 1, 2024

He initially turned down the CIO job but was persuaded to take it up by the prospects of leading Marsh McLennan on this digital journey. To address the misalignment of those business units, MMTech developed a core platform with built-in governance and robust security services on which to build and run applications quickly.

IT 460

IT Globalization Technology Technology 460