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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. s SVP and chief data & analytics officer, has a crowâ??s

Travel 757
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AI agents loom large as organizations pursue generative AI value

CIO

The agents may collaborate with each other, other digital tools, systems, and even humans, tapping into corporate repositories to gain additional organizational knowledge. Think of all the logistical planning and steps to navigate as you secure various travel arrangements, lodging, meals, etc. Learn more about the Dell AI Factory.

Travel 856
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Translating Artificial Intelligence: Learning to Speak Global Languages

Smart Data Collective

Have you ever wondered what it would be like if machines could learn to speak every language in the world? You’ll discover how machines are evolving to understand and communicate in different languages, the role of neural networks in language learning, and the challenges of translating complex expressions.

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Two months before she was officially named CIO in February 2023, Southwest experienced one of the largest operational disruptions in aviation history, right in the middle of the busy holiday travel season, with outdated software systems at the center of the meltdown. Woods didn’t have that luxury.

Airline 512
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Redcentric: Providing enterprises with an ultra-wide portfolio that covers the full infrastructure spectrum

CIO

Today, it serves a who’s who of private and public sector enterprises in the United Kingdom, including companies in highly regulated industries like financial services and healthcare, across fields like charity, construction, education, hospitality, manufacturing, media, retail, technology and travel, and core government agencies.

Hospitals 627
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5 pillars of a cloud-conscious culture

CIO

What has been learned over the last 15 years—often the hard way—is that for organizations to realize the full potential of cloud computing, they need to build and maintain a cloud-conscious culture based on five key pillars. If you want to participate in a culture, you need to learn the language. I call it ‘learn by doing it.’

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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

This article explores the lessons businesses can learn from the CrowdStrike outage and underscores the importance of proactive measures like performing a business impact assessment (BIA) to safeguard operations against similar disruptions. In the recent global outage, air travel was affected by problems with reservations and check-in systems.

Business 584