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Enhancing customer care through deep machine learning at Travelers

CIO

New York-based insurance provider Travelers, with 30,000 employees and 2021 revenues of about $35 billion, is in the business of risk. On the role of the Chief Data Officer: Due to the nature of our business, Travelers has always used data analytics to assess and price risk. s SVP and chief data & analytics officer, has a crowâ??s

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AI agents loom large as organizations pursue generative AI value

CIO

The agents may collaborate with each other, other digital tools, systems, and even humans, tapping into corporate repositories to gain additional organizational knowledge. Think of all the logistical planning and steps to navigate as you secure various travel arrangements, lodging, meals, etc. Learn more about the Dell AI Factory.

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Translating Artificial Intelligence: Learning to Speak Global Languages

Smart Data Collective

Have you ever wondered what it would be like if machines could learn to speak every language in the world? You’ll discover how machines are evolving to understand and communicate in different languages, the role of neural networks in language learning, and the challenges of translating complex expressions.

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5 pillars of a cloud-conscious culture

CIO

What has been learned over the last 15 years—often the hard way—is that for organizations to realize the full potential of cloud computing, they need to build and maintain a cloud-conscious culture based on five key pillars. If you want to participate in a culture, you need to learn the language. I call it ‘learn by doing it.’

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How Southwest’s CIO modernized the airline through turbulent times

CIO

Two months before she was officially named CIO in February 2023, Southwest experienced one of the largest operational disruptions in aviation history, right in the middle of the busy holiday travel season, with outdated software systems at the center of the meltdown. Woods didn’t have that luxury.

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How CIOs overcome the challenges of leading IT in smaller cities

CIO

However, solution providers often avoid meeting upcountry CIOs as it takes time to travel from their base locations. “We Adoption of new technology is also a challenge, as OEMs are hesitant to travel. OEMs cancel their travel at the last moment. We especially request them for POCs and have to bear their travel and food cost.

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BMC Helix: Huisman Equipment’s secret to a drastically improved HR experience

CIO

BMC Helix Knowledge Management: Uses Knowledge-Centered Service (KCS® v6) best practice methodology for intelligent and fast search of self-help knowledge articles, with embedded automatic language translation. In addition, employees can self-manage service needs through more than 100 knowledge base articles.