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Why your IT team needs to upgrade its digital employee experience (DEX)

CIO

But recent research by Ivanti reveals an important reason why many organizations fail to achieve those benefits: rank-and-file IT workers lack the funding and the operational know-how to get it done. Business and IT leaders agree that improving the “digital employee experience” (DEX) results in better productivity and workplace morale.

IT 446
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Bridging the IT skills gap, Part 1: Assessing current strategies and introducing GenAI as a unified solution

CIO

These tools enable employees to develop applications and automate processes without extensive programming knowledge. With advanced technologies like AI transforming the business landscape, IT organizations are struggling to find the right talent to keep pace. Take cybersecurity, for example.

IT 467
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Can AI live up to its promise?

CIO

As research advances, discussions increasingly focus on whether AI can represent not only a significant technological advance but a crucial change in civilization itself. Shedding light and clarity on this issue is the aim of a recently published paper from Tecnalia titled Can transformative AI shape a new age for our civilization?:

IT 468
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What gives IT leaders pause as they look to integrate agentic AI with legacy infrastructure

CIO

Indicium started building multi-agent systems in mid-2024 for internal knowledge retrieval and other use cases. The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English. All of this creates new challenges, on top of those already posed by the gen AI itself.

IT 532
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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. IT organizations have responded in kind, with 52% already building or deploying GenAI solutions according to Dell research 1.

Knowledge 533
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Marsh McLennan IT reorg lays foundation for gen AI

CIO

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. With Databricks, the firm has also begun its journey into generative AI.

IT 458
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SAP launches collaborative AI agents, adds Knowledge Graph

CIO

Look under the hood However, Scott Bickley, research practice lead at Info-Tech Research Group, is dubious. Knowledge Graph SAP also unveiled SAP Knowledge Graph, a new solution that SAP’s Alam said “will unlock the full value of SAP data by connecting it with the rich business context captured in SAP applications.” “SAP

Knowledge 488