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Leading the digital charge: Inspiring innovation and fostering a culture of excellence

CIO

So the question that plagues any professional entrusted with or motivated to drive a huge change initiative is how to inspire innovation and foster a culture of excellence. Go for small and solid wins Technologies in the digital realm are evolving day by day, some of them incrementally but a lot of them exponentially.

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How to incubate a winning innovation program

CIO

Tesla, Uber, and many other stories of business innovation have this in common: Their business models have technology at their cores. They recognize that innovative use of technology is enabling new business models with competition-crushing advantages built right in. Soon after, Netscape achieved 80% of the browser market.

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8 tips for cultivating a winning IT culture

CIO

Winning IT organizations aren’t built in a day. Are you looking to build a winning IT culture? We have an innovation spirit that’s ingrained into who we are as a company.” Caldas says that innovation today includes the adoption of promising new technologies, such as generative AI and open frameworks.

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Scaling AI talent: An AI apprenticeship model that works

CIO

We have five different pillars focusing on various aspects of this mission, and my focus is on innovation — how we can get industry to accelerate the adoption of AI. Laurence Liew an AI innovator, educator, and global advisor with over 25 years of experience in technology leadership and pioneering roles.

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The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Communication

Speaker: David Bard, Principal at VP Product Coaching

In the fast-paced world of digital innovation, success is often accompanied by a multitude of challenges - like the pitfalls lurking at every turn, threatening to derail the most promising projects. Gain inspiration from real-world success examples from top digital companies, offering invaluable insights into their winning strategies.

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4 tips for championing contact center innovation from an award-winning customer experience leader

CIO

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? I had the opportunity to speak with Mary Daniel, VP of Customer Solutions Center for Aflac, a long-time Avaya customer, at the Gartner Symposium last fall.

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The end of digital transformation and the rise of business model innovation

CIO

While automation can certainly deliver quick wins and cost savings, it cannot alone deliver on the full potential of AI. At its core, AI represents the opportunity to augment people and their work, and to not only elevate productivity, but also innovate in capabilities and performance. Automation simply scales business as usual.