CIO

APRIL 17, 2024

Innovation is essential, especially in the contact center as the tip of the spear in customer experience, but how do you activate your modernization plan? These are wonderful places to use technology, be it an app or your IVR or chatbot, but there will also be calls that are not an appropriate fit for these solutions.

Innovation 488

Innovation Win Technology Technology 488

CIO

SEPTEMBER 12, 2022

A shift has occurred and IT is now viewed as an equal partner in driving business growth with CIOs recognized as the de facto leaders of innovation. Here, they and others share seven ways to create and nurture a culture of innovation. Innovation is a double-edged sword: It is critical to growth — but that’s also what makes it risky. “It

Innovation 501

Innovation Brainstorming Startups Banking 501

CIO

NOVEMBER 25, 2024

Innovators have the unique ability to see what’s possible, bringing together in new ways, acclimating to change and thriving within it, and creating true transformation. Few people are true innovators, but it’s those characteristics that make an innovator worthy of the title “Outlier.” Jason Peoples is one of those rare people.

Hospitals 370

Hospitals Innovation Algorithm Win 370

CIO

FEBRUARY 19, 2024

We’ve all marveled at the tech’s ability to pass bar exams or create award winning photography. There are very real opportunities to innovate using generative AI, but there are equally many consumers who are uncomfortable with the technology. This presents a conundrum for many of today’s business leaders.

Win 493

Win Innovation Profiling Technology 493

CIO

DECEMBER 12, 2022

Rather, we see these as opportunities to innovate and make positive changes. This is why I hold the annual SAP Innovation Awards very dear to my heart. This program celebrates and honors the world’s best innovators and disruptors that utilize SAP solutions to help the world run better. So, come on and join us!

Innovation 418

Innovation Hospitals Algorithm Win 418

CIO

AUGUST 14, 2023

Innovation and agility are key indicators of business success. For many enterprises, the focus is on modernizing and transforming their operations to innovate and stay agile – all with an eye on growth and embracing new opportunities. Every company today is a technology company.

Airline 370

Airline Technology Technology Win 370

CIO

SEPTEMBER 23, 2024

Here are five specific areas to focus on regarding innovation and thought leadership. Innovation is critical despite economic cycles or company performance Especially in difficult times, the board may look for additional ways to improve profit margins and generally tighten the belt.

Innovation 457

Innovation Education Win Technology 457

CIO

JUNE 13, 2023

The pace of innovation is relentless. CIOs must watch for the next generation of emerging technologies because new software can go from the dreams of some clever coder to an essential part of every IT shop in the blink of an eye. The next generation promises to deliver the same unstoppable parade of innovation.

Innovation 545

Innovation IT Airline Algorithm 545

CIO

JULY 26, 2023

Instead of recommending the same services to each client, CDI creates individualized suites of technology and managed services to solve each business’s particular need. Organizations continue to evolve and understand more about the different technologies available to them—hyperscalers, on-premises, edge, hybrid or multi-cloud, and others.

Technology 361

Technology Technology Win Knowledge 361

CIO

MAY 3, 2024

Bala Subramanian, chief digital and technology officer at UPS, sees the company’s foray into generative AI as not only a winner for its customer contact center agents but something to be introduced to other business processes in the near future, he says. “By For MeRA, UPS started with Microsoft OpenAI LLMs, GPT 3.5 Turbo and GPT4.

Win 526

Win Knowledge Human Resources Finance 526

CIO

OCTOBER 19, 2022

And according to Jeanine Charlton, the company’s SVP and chief technology and digital officer, 2021 was their best year ever, helped in large part to its approach to digital transformation and an emphasis on organizational culture. So these new technologies make it a very attractive place to work, coupled with our above market benefits.

Innovation 459

Innovation Capital Technology Technology 459

CIO

AUGUST 8, 2024

A three-time CIO who’s been named one of the top executive women in tech to watch, Mona Bates is known for her mission-driven approach to transformation, her passion for building award-winning teams, and for driving meaningful change for the business. Why is it important to show up as a business leader first and technology leader second?

Win 482

Win IT Knowledge Learning 482

CIO

NOVEMBER 29, 2022

By George Trujillo, Principal Data Strategist, DataStax Innovation is driven by the ease and agility of working with data. Increasing ROI for the business requires a strategic understanding of — and the ability to clearly identify — where and how organizations win with data.

Win 418

Win Innovation Technology Technology 418

CIO

JANUARY 19, 2023

Before any innovation initiative starts, there are questions (and usually lots of them). What is innovation and, more importantly, what does it mean for your organization? What fears or misperceptions hold innovation back? Their stories prove that innovation without disruption is possible.

Innovation 418

Innovation Alliance Banking Win 418

CIO

NOVEMBER 1, 2024

His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. This costs me about 1% of what it would cost” to license the technology through Microsoft. The platform include custom plug-ins to Word, Outlook, and PowerPoint.

IT 458

IT Globalization Technology Technology 458

CIO

SEPTEMBER 7, 2023

Innovation has a different meaning for every organization. Innovation is about modernization, it’s about optimization,” said Dan Gisolfi, Distinguished Engineer, Head of Innovation and Intellectual Property at Discover Financial Services. With built-in resources that nurture innovation and push the industry forward.

Innovation 366

Innovation Intellectual Property Win Banking 366

CIO

SEPTEMBER 10, 2022

Like many insights-driven organizations, the United States Patent and Trademark Office (USPTO) leverages data analytics and technologies such as AI and machine learning (ML) to increase the efficiency and performance of its operations and to improve the quality of systems and processes. Exploring human channels in the information stream.

Innovation 435

Innovation Algorithm Alliance Globalization 435

CIO

MARCH 21, 2022

The US CIO 100 awards, now in its 35th year, recognizes 100 organizations for their achievements in technology innovation. Recognizing the finest work in IT, the CIO 100 Awards and CIO Hall of Fame showcase the companies and executives leading the charge in innovation as the tech industry continues rapidly advancing.

Innovation 418

Innovation Banking IT Win 418

CIO

SEPTEMBER 18, 2024

This year’s awards were presented across 33 categories, celebrating both established industry leaders and emerging innovators. INE Security stood out among a competitive field of entries, demonstrating its innovation in addressing the evolving cybersecurity landscape.

Security 425

Security Security Win Alliance 425

CIO

JUNE 12, 2023

It was an absolute blast celebrating the most innovative organizations and accomplished leaders in the tech world. These winning teams didn’t just walk away with awards; they, among many others, became the shining stars of our events and case studies, inspiring others with their accomplishments.

Innovation 391

Innovation Globalization Win Advantage 391

CIO

FEBRUARY 8, 2024

Frank LaQuinta is head of digital, data, and operations at Edward Jones, a role that encompasses responsibility for the financial services firm’s technology, digital, and data leadership, vision, and strategy. He came to Edward Jones in 2016 after a 30-year career in technology on Wall Street and was named chief information officer in 2018.

Win 369

Win Gaming Sports Briefing 369

CIO

NOVEMBER 1, 2024

His first order of business was to create a singular technology organization called MMTech to unify the IT orgs of the company’s four business lines. This costs me about 1% of what it would cost” to license the technology through Microsoft. The platform include custom plug-ins to Word, Outlook, and PowerPoint.

IT 395

IT Globalization Technology Technology 395

CIO

DECEMBER 23, 2024

The past year was another one of rapid change, as economic cycles, business trends, and technology itself evolved at a breakneck pace. Smith says he has seen that transition over the past 12 months or so, saying the technology has matured to the point where it is winning over skeptics. Heres what they say.

IT 505

IT Technology Technology Learning 505

CIO

JUNE 6, 2023

The big picture: Modernizing applications can help companies take advantage of the latest technologies, streamline their operations, and stay ahead of the competition. A focus on the why — anticipated outcomes and specific impacts to clearly-defined personas — goes a long way to making a winning case for a modernization program.

Technology 397

Technology Technology Innovation Advantage 397

CIO

MAY 8, 2023

The core of KBA’s success is effective communication with all stakeholders, both directly within the school and indirectly using technologies such as audio, video, and messaging systems, and employing these functions to enable better outcomes. As such, the academy holds its communications technology to a high standard.

Innovation 396

Innovation Win Benchmarking Security 396

CIO

AUGUST 14, 2023

Micro transformations are a strategic approach to digital evolution, enabling IT leaders to innovate without disrupting business continuity. Here’s how IT leaders are embracing a quick-win, cumulative approach to digital transformation. It gets contagious — you do one and it leads to others.” IT ran a pilot in 2021 with one instructor.

Win 368

Win Business IT Hospitals 368

CIO

AUGUST 22, 2022

Like all team sports, building the right roster is paramount to winning trophies and keeping happy fans. If our players are performing at 97%, they will not win their match. Instead of studying replays for hours, Friesel says analytics technology quickly sifts through enormous amounts of game-generated data. Data Management

Technology 369

Technology Technology Sports Gaming 369

CIO

JUNE 21, 2023

But as legendary Apple designer Jony Ive once advised Airbnb co-founder and CEO Brian Chesky as the company mulled cuts, “You’re not going to cut your way to innovation.” Not since the iPhone have we witnessed a technology change the course of human behavior and the imagination of people everywhere practically overnight.

Innovation 397

Innovation Business Technology Technology 397

CIO

SEPTEMBER 1, 2023

Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. As our global technologies transform, so must our teams. The technology transformation at U.S.

Banking 415

Banking Learning Technology Technology 415

CIO

JULY 28, 2023

How can we free up funds in one area to invest or innovate in another area of the business? In addition to bottom-line benefits, employees are often inspired and motivated by innovation – seeking job opportunities that encourage experimentation and embrace new ideas.

Innovation 370

Innovation IT Technology Technology 370

CIO

DECEMBER 20, 2022

After the show, we spent some more time discussing how they’ve developed an innovative, customer-focused IT organization that has made tangible contributions to Owens Corning’s continued business success. How can other CIOs embed this kind of customer-centered approach to innovation into their technology organizations?

Innovation 369

Innovation Win Globalization Technology 369

CIO

FEBRUARY 1, 2023

A cloud-architected platform was the best way forward, but SSP didn’t want to spoil its existing contact center technology. Avaya Experience Platform allowed the company to innovate with omnichannel, virtual work capabilities, and so much more all while retaining its core service. Want innovation without disruption?

Innovation 370

Innovation Win Security Security 370

CIO

AUGUST 7, 2023

That’s why the right technology partner is essential. Softchoice , an award-winning VMware partner and this year’s winner of the Cloud Consumption Award for the Americas in the 2023 VMware Partner Achievement Awards , has deep expertise in helping customers succeed with cloud and workplace solutions, from the data center to cloud to edge.

Win 365

Win Advantage Advantage Security 365

CIO

JUNE 20, 2024

As SVP and CTO for the Boston Red Sox, Brian Shield is responsible for the strategic direction of technology, fan engagement, day-to-day IT operations, and cybersecurity in support of the team, their fans, and Fenway Sports Management. We’ve changed on-prem technologies to cloud-based technologies.

IT 463

IT Sports Innovation Win 463

CIO

SEPTEMBER 5, 2023

We are living through a unique moment where two transformative technologies for business are converging. On one side, there is the awesome power of the cloud, which allows businesses to break down silos so their teams can access the data they need to innovate faster and in a more secure environment. This race has already started.

Technology 393

Technology Technology Business Predictive Analytics 393

CIO

APRIL 30, 2023

Creating new revenue streams, identifying untapped audiences and better engaging fans onsite and all year-round are just some of the wins iconic Australian sporting events are chalking up thanks to human-centric digital innovation. A ‘win predictor’ also gave fans real-time predictions as each match progressed.

Sports 370

Sports Innovation Gaming Matrix 370

CIO

JULY 5, 2024

As a disruptive technology, it’s being felt in terms of both its magnitude and frequency of change. One of the unusual challenges with gen AI as a technology, however, is it’s currently in mainstream adoption yet still at the peak of the hype cycle. In this regard, gen AI is no different from other technologies.

Brainstorming 468

Brainstorming Innovation Education Win 468