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Of the many possible answers, some of our clients elect to carry the transformation further by separating their employees into two groups: those responsible for operations and those responsible for innovation. Operations will always take priority over innovation whenever there’s a fire. Trade-offs. Disadvantages.
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Why we liked that story is because we think it’s a little like digital innovation at this time, because if we can share and get best practice out on the table, then the whole standard, the whole game, is going to carry on and increase and increase. We have all these major innovations, but what does that actually add up to?
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