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9 IT resolutions for 2025

CIO

Innovate Shane McDaniel, CIO for the City of Seguin, Texas, says his city has grown by about 35% since the 2020 census. Hes leveraging his vendor relationships to keep pace with emerging as well as tried-and-true technologies and practices. Were embracing innovation, he explains. Were embracing innovation, he explains.

IT 526
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5 tips for better business value from gen AI

CIO

Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. For example, inside sales reps using AI to increase call volume and target ideal prospects can improve deal close rates.

Business 538
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Goodbye digital transformation, hello AI-first business transformation

CIO

Or we can make the right things more efficient while also charting a new path and harness this technology to truly transform into AI-first businesses. Most businesses used new technology to do what we did yesterday better, faster, cheaper, and bigger. This means AI is ushering in an intelligence revolution, an age of innovation.

Business 540
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Companies look to sell off assets to pay for AI investments

CIO

But some companies, particularly in the IT sector, now appear to be reevaluating their business models and will consider selling non-core lines of business and products to fund AI projects, says James Brundage, global and Americas technology sector leader at EY, an IT and tax advisory firm.

Capital 488
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Digital Adoption Platform Fundamentals: The Key To Product Innovation And Elevated CX

Speaker: Pulkit Agrawal

DAPs are no-code solutions that integrate seamlessly with various technologies, and by fostering user adoption, these platforms help organizations maximize the potential of their tech investments. Register now to save your seat!

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Redefining customer experience: How AI is revolutionizing Mastercard

CIO

In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. When I think about the technology we started working with early in my career and look at what we’ve been able to do since, it truly is amazing, a global transformation led by and driven through technology.

Commerce 496
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Banks bet on AI to deliver digital efficiencies

CIO

Banks hope these shifts will enable them to innovate faster and work more efficiently in a rapidly changing market. Even beyond customer contact, bankers see generative AI as a key transformative technology for their company. Data integration allows deeper insights into customer behavior and the development of innovative products.

Banking 530