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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 749
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AI success depends on a culture of innovation

CIO

Instead, we need to focus on developing a culture of innovation around AI that shapes the technology with society and business front and center. Innovation is what will make companies successful in an AI-driven future. Instead, it needs to be coupled with innovation. This can be your people’s north star as they work.

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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. By educating users, companies can accelerate adoption, which increases the potential to unlock innovation across teams and business units.

Knowledge 860
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Innovating Services for a Digital, Intelligent Future

CIO

According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. Tackling these requires innovation, built from a base of experience and knowledge.

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Transformation transformed: How Generative AI has completely changed the way businesses think about innovation

CIO

Innovating faster with data, domain, and AI expertise By removing artificial barriers to a centrally controlled tech architecture, it is possible for every single business unit owner to implement AI-powered solutions and start iterating and transforming their workflows immediately. To learn more, visit us here.

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It’s a new dawn of AI-powered knowledge management

CIO

For the last 30 years, the dream of being able to collect, manage and make use of the collected knowledge assets of an organization has never been truly realized. Data exists in ever larger silos, but real knowledge still resides in employees. Data exists in ever larger silos, but real knowledge still resides in employees.

Knowledge 662
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360 degrees of digital innovation at Waste Management New Zealand

CIO

We’re heavily operational, rather than other corporates that might have a lot of knowledge workers, so you need to think slightly differently,” says Jenkins. But in addition to the foundational work, there’s some innovation opportunities like AI-based routing. We have pockets of innovation within the projects we’re delivering, too.