CIO

JANUARY 13, 2025

To keep ahead of the curve, CIOs should continuously evaluate their business and technology strategies, adjusting them as necessary to address rapidly evolving technology, business, and economic practices. Over the next 12 months, IT leaders can look forward to even more innovations, as well as some serious challenges.

Innovation 526

Innovation Competitive Landscape Security Security 526

CIO

NOVEMBER 27, 2024

Once the province of the data warehouse team, data management has increasingly become a C-suite priority, with data quality seen as key for both customer experience and business performance. But along with siloed data and compliance concerns , poor data quality is holding back enterprise AI projects.

Benchmarking 529

Benchmarking Hospitals Management Business Intelligence 529

CIO

DECEMBER 12, 2024

It says our job as technology leaders can help educate our audience on what is possible and what it will take to get to their goal. The implications of the ongoing misperception about the data management needs of AI are huge, Armstrong adds. It starts to inform the art of the possible.

IT 504

IT Algorithm Education Capital 504

CIO

JULY 25, 2024

IT managers are often responsible for not just overseeing an organization’s IT infrastructure but its IT teams as well. To succeed, you need to understand the fundamentals of security, data storage, hardware, software, networking, and IT management frameworks — and how they all work together to deliver business value.

Management 493

Management IT Alliance Knowledge 493

CIO

NOVEMBER 5, 2024

In an era where technology reshapes entire industries, I’ve had the privilege of leading Mastercard on an extraordinary journey. When I think about the technology we started working with early in my career and look at what we’ve been able to do since, it truly is amazing, a global transformation led by and driven through technology.

Commerce 496

Commerce Globalization Innovation Banking 496

CIO

AUGUST 21, 2024

A recent Forrester study shows a growing number of companies feel their workers spend too much time looking for information they need – 40% today vs. 19% just five years ago. A number of issues contribute to the problem, including a highly distributed workforce, siloed technology systems, the massive growth in data, and more.

Gaming 503

Gaming Management Algorithm Analysis 503

CIO

JANUARY 9, 2025

However, successful AI implementation requires more than cutting-edge technology. Enter Akeneo, a global leader in Product Experience Management (PXM) and AI tech stack solutions. At Akeneo, our vision is to empower retailers with a unified platform that transforms fragmented product information into a strategic asset, says Fouache.

Retail 396

Retail Commerce Market Segmentation Innovation 396

CIO

NOVEMBER 21, 2024

Technology has shifted from a back-office function to a core enabler of business growth, innovation, and competitive advantage. Senior business leaders and CIOs must navigate a complex web of competing priorities, such as managing stakeholder expectations, accelerating technological innovation, and maintaining operational efficiency.

Business 458

Business IT Competitive Landscape Matrix 458

CIO

OCTOBER 10, 2024

Aligning ESG and technological innovation At the core of this transformation is the CIO, a pivotal player whose role has expanded beyond managing technological innovation to overseeing how these innovations contribute to ESG goals. It provides CIOs a roadmap to align these technologies with their organizations’ ESG goals.

Innovation 467

Innovation Globalization Loss Technology 467

CIO

OCTOBER 24, 2024

Lack of DEX data undermines improvement goals This lack of data creates a major blind spot , says Daren Goeson, SVP of Product Management at Ivanti. Accurate DEX data illuminate what are the real technology challenges that the organization is facing,” he says. And the data enable IT to get at the root cause of the DEX issues.”

IT 446

IT Knowledge Research Technology 446

CIO

MARCH 25, 2025

Even modest investments in database tooling and paying down some data management debt can relieve database administrators of the tedium of manual updates or reactive monitoring, says Graham McMillan, CTO of Redgate. Another concern is if regulations force holistic model retraining, forcing CIOs to switch to alternatives to remain compliant.

Business 461

Business Security Security Banking 461

CIO

OCTOBER 9, 2024

As the technology subsists on data, customer trust and their confidential information are at stake—and enterprises cannot afford to overlook its pitfalls. While it may sound simplistic, the first step towards managing high-quality data and right-sizing AI is defining the GenAI use cases for your business.

Management 538

Management Innovation Security Security 538

CIO

OCTOBER 16, 2024

Omni-channel retailing puts even greater importance on the ability to manage and integrate data effectively across the enterprise. What excites me is the critical role technology plays in enabling this. What are some technology solutions that are driving your growth? What transformation is currently underway at Foot Locker?

Technology 448

Technology Technology Retail Knowledge 448

CIO

OCTOBER 29, 2024

Technology continues to advance at a furious pace. When addressed properly , application and platform modernization drives immense value and positions organizations ahead of their competition, says Anindeep Kar, a consultant with technology research and advisory firm ISG.

IT 524

IT Human Resources Advantage Advantage 524

CIO

NOVEMBER 11, 2024

In today’s fast-paced digital environment, enterprises increasingly leverage AI and analytics to strengthen their risk management strategies. By adopting AI-driven approaches, businesses can better anticipate potential threats, make data-informed decisions, and bolster the security of their assets and operations.

Management 221

Management Security Security Advantage 221

CIO

FEBRUARY 26, 2025

Agentic AI was the big breakthrough technology for gen AI last year, and this year, enterprises will deploy these systems at scale. If all your technology is buried and not exposed through the right set of APIs, and through a flexible set of microservices, itll be hard to deliver agentic experiences. Not all of that is gen AI, though.

IT 532

IT Technology Technology Knowledge 532

CIO

DECEMBER 20, 2024

Chief among these is United ChatGPT for secure employee experimental use and an external-facing LLM that better informs customers about flight delays, known as Every Flight Has a Story, that has already boosted customer satisfaction by 6%, Birnbaum notes. Historically United storytellers had to manually edit templates, which took time.

Airline 493

Airline IT Innovation Gaming 493

CIO

MARCH 26, 2025

While many organizations have already run a small number of successful proofs of concept to demonstrate the value of gen AI , scaling up those PoCs and applying the new technology to other parts of the business will never work until producing AI-ready data becomes standard practice.

Intellectual Property 355

Intellectual Property Knowledge Win Technology 355

CIO

SEPTEMBER 27, 2024

In fact, gen AI isn’t currently among the implemented technologies at Euronics because Tesoro doesn’t see use cases functional to the retail activity. “IT I give directions and strategies to the supplier and the partner, and an internal project manager acts as a link. IT must be at the service of the business,” he says.

Management 480

Management Hospitals IT Commerce 480

CIO

DECEMBER 23, 2024

The past year was another one of rapid change, as economic cycles, business trends, and technology itself evolved at a breakneck pace. Smith says he has seen that transition over the past 12 months or so, saying the technology has matured to the point where it is winning over skeptics. Heres what they say.

IT 505

IT Technology Technology Learning 505

CIO

FEBRUARY 21, 2025

But because Article was growing so quickly, managing one of the largest student housing portfolios in the US, it needed to be more intentional about operational efficiency. There are a lot of moving parts acrossour properties, says Erica White, the companys SVP of technology and strategic innovation.

Innovation 435

Innovation Technology Technology Advantage 435

CIO

NOVEMBER 1, 2024

Until recently, discussion of this technology was prospective; experts merely developed theories about what AI might be able to do in the future. When considering how to work AI into your existing business practices and what solution to use, you must determine whether your goal is to develop, deploy, or consume AI technology.

Intelligence 448

Intelligence Intelligence Entertainment Algorithm 448

CIO

MARCH 20, 2025

Korean customers are actively asking questions about how AI can support their business, grow their business, and utilize new technologies. Business Data Cloud, released in February , is designed to integrate and manage SAP data and external data not stored in SAP to enhance AI and advanced analytics.

Finance 406

Finance Technology Technology Globalization 406

CIO

JANUARY 15, 2025

Nine of 10 CIOs surveyed by Gartner late last year expressed concerns that managing AI costs was limiting their ability to get value from AI. The divestiture trend is most pronounced in the IT sector, Brundage says, because of the need for funding while companies build the technology, infrastructure, and applications to enable AI.

Capital 488

Capital Education Technology Technology 488

CIO

SEPTEMBER 5, 2024

Is it a lack of the right technology for enabling security operations? Most problems stem from a complex mix of people, process, and technology deficiencies, but pinpointing their sources can be a real challenge. Is it inefficient processes that hamper communication within security teams?

Technology 435

Technology Technology Security Security 435

CIO

NOVEMBER 26, 2024

It is the central ingredient needed to drive underwriting processes, determine accurate pricing, manage claims, and drive customer engagement. And the industry itself, which has grown through years of mergers, acquisitions, and technology transformation, has developed a piecemeal approach to technology.

Education 493

Education Security Security Innovation 493

CIO

OCTOBER 30, 2024

Salima Bhimani has been encouraging the responsible and ethical use of AI for several years as Alphabet’s first chief strategist and director for inclusive and responsible technology, business, and leaders from 2017 to 2023. How do we expand the benefits of this technology to what we’re trying to achieve as a business?

Loss 491

Loss Innovation Technology Technology 491

CIO

JANUARY 14, 2025

With advanced technologies like AI transforming the business landscape, IT organizations are struggling to find the right talent to keep pace. As the pace of technological advancement accelerates, its becoming increasingly clear that solutions must balance immediate needs with long-term workforce transformation.

IT 467

IT Primary Research Knowledge Research 467

CIO

MARCH 4, 2024

It’s one of those sayings that sticks around: People quit managers, not jobs. When it comes to why your best IT managers quit, the answer is yes, no, and maybe. But top-tier managers may bail for myriad other reasons, too, even if their own bosses are superstar managers. Because when issues pile up, managers will quit.”

Management 516

Management IT Travel Startups 516

CIO

NOVEMBER 7, 2024

We activate the AI just in time,” says Sastry Durvasula, chief information and client services officer at financial services firm TIAA. For example, the company has built a chatbot to help employees with IT service incidents, as well as a virtual agent to provide information for customer service requests.

IT 497

IT Research Technology Technology 497

CIO

SEPTEMBER 6, 2024

As artificial intelligence (AI) and machine learning (ML) continue to reshape industries, robust data management has become essential for organizations of all sizes. This means organizations must cover their bases in all areas surrounding data management including security, regulations, efficiency, and architecture.

Management 435

Management Security Security Learning 435

CIO

NOVEMBER 7, 2024

The status of digital transformation Digital transformation is a complex, multiyear journey that involves not only adopting innovative technologies but also rethinking business processes, customer interactions, and revenue models. Business is too dependent on technology as a key driver for both business value and differentiation.

Benchmarking 482

Benchmarking Innovation Research Gaming 482

CIO

OCTOBER 30, 2024

Palo Alto Networks, for example, released three AI-powered Copilots that have the power to transform how cybersecurity professionals interact with their technology environments, enabling them to focus on strategic decision-making and complex problem-solving.

Security 476

Security Security Knowledge Data Analysis 476

CIO

NOVEMBER 19, 2024

They understand that their strategies, capabilities, resources, and management systems should be configured to support the enterprise’s overarching purpose and goals. It allows businesses to be the best technologically enabled version of themselves,” Upchurch says. Here are 11 effective ways to reach that goal.

Business 533

Business IT Innovation Technology 533

CIO

SEPTEMBER 25, 2024

Accenture’s award-winning attack surface management program strengthens the company’s resiliency and security posture. As a global consulting and technology company, Accenture understands how quickly an attack surface can grow and become vulnerable to cyber threats. We knew we needed to do better.”

Management 429

Management Security Security Intelligence 429

CIO

SEPTEMBER 12, 2024

It is often suggested that rapid advances in technology are threatening jobs in the IT sector perhaps more than any other. Among the cited factors are the rapid popularity of AI technologies and the desire to automate many processes. We still need the fundamentals. The work isn’t going away.

Management 432

Management IT Education Benchmarking 432

CIO

DECEMBER 10, 2024

Set clear, measurable metrics around what you want to improve with generative AI, including the pain points and the opportunities, says Shaown Nandi, director of technology at AWS. In IT service management, AI-driven knowledge graphs provide issue diagnosis and proactive resolution, decreasing downtime.

Business 538

Business Airline Win Sales 538