CIO

MARCH 19, 2025

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.

Business 538

Business Technology Technology Globalization 538

CIO

JULY 25, 2024

IT managers are often responsible for not just overseeing an organization’s IT infrastructure but its IT teams as well. To succeed, you need to understand the fundamentals of security, data storage, hardware, software, networking, and IT management frameworks — and how they all work together to deliver business value.

Management 493

Management IT Alliance Knowledge 493

CIO

AUGUST 29, 2024

A member of your organization’s security team reads about a new kind of security tool and brings it to the CISO’s attention, who decides that it’s a good investment. The CISO sees a new kind of security threat that requires a different security tool. A colleague recommends a security tool she says is indispensable.

Security 468

Security Security Benchmarking Research 468

CIO

NOVEMBER 11, 2024

In today’s fast-paced digital environment, enterprises increasingly leverage AI and analytics to strengthen their risk management strategies. By adopting AI-driven approaches, businesses can better anticipate potential threats, make data-informed decisions, and bolster the security of their assets and operations.

Management 221

Management Security Security Advantage 221

CIO

OCTOBER 24, 2024

While poised to fortify the security posture of organizations, it has also changed the nature of cyberattacks. While LLMs are trained on large amounts of information, they have expanded the attack surface for businesses. Moreover, AI can reduce false positives more effectively than rule-based security systems.

Security 482

Security Security Algorithm Globalization 482

CIO

OCTOBER 25, 2023

On October 20, 2023, Okta Security identified adversarial activity that used a stolen credential to gain access to the company’s support case management system. The recent compromise of a leading IdP provider isn’t the first time adversaries gained access to critical customer information, and it won’t be the last.

Security 539

Security Security Education Loss 539

CIO

DECEMBER 20, 2024

As concerns about AI security, risk, and compliance continue to escalate, practical solutions remain elusive. Thus, CISOs must emphasize the need for a balance between accessibility and security and oversee the growing demand for logging and tracking capabilities. The latter issue, data protection, touches every company.

Intellectual Property 397

Intellectual Property Security Security Algorithm 397

CIO

SEPTEMBER 6, 2023

Talk may be cheap, but when it comes to IT security, strategic conversations with colleagues, business partners, and other relevant parties can be priceless. Ongoing IT security strategy conversations should address the organization’s cyber risk and arrive at strategic objectives, Albrecht says. What would be the next steps?

Security 533

Security Security IT Matrix 533

CIO

NOVEMBER 27, 2024

Yet, as transformative as GenAI can be, unlocking its full potential requires more than enthusiasm—it demands a strong foundation in data management, infrastructure flexibility, and governance. The Right Foundation Having trustworthy, governed data starts with modern, effective data management and storage practices.

Security 369

Security Security Innovation Management 369

CIO

JULY 18, 2024

Mainframe systems process a vast amount of vital transactions daily—that includes everything from the swipe of a credit card at the grocery store to purchasing an airline ticket online or accessing sensitive healthcare information. But only eight percent of those buyers are purchasing IT management software.

Security 468

Security Security Airline Advantage 468

CIO

AUGUST 21, 2024

The security professional shortage Some 3.5 This drives up wages, making it both expensive to hire security professionals and difficult to retain them. Given the nature of their business, costs for security are baked into the business model. But you need to know what to look for in a cloud provider.

Security 468

Security Security Due Diligence Alliance 468

CIO

JULY 25, 2024

The already heavy burden born by enterprise security leaders is being dramatically worsened by AI, machine learning, and generative AI (genAI). Information security leaders need an approach that is comprehensive, flexible and realistic. Information security leaders need an approach that is comprehensive, flexible and realistic.

Security 482

Security Security Learning Information 482

CIO

OCTOBER 29, 2024

“Often, technical leaders don’t devote sufficient time to communication, change management, and stakeholder management,” he observes. Hafez adds that most modernization projects typically fail due to a lack of a realistic expectations, defined requirements, and ineffective change management.

IT 524

IT Human Resources Advantage Advantage 524

CIO

AUGUST 20, 2024

Effective training is not merely a line item expense — it’s an indispensable investment in the operational integrity and financial security of organizations. In 020, Marriott faced a fine of more than $23 million by the UK’s Information Commissioner’s Office for a breach that affected millions of guests.

Security 459

Security Security Loss Education 459

CIO

DECEMBER 20, 2024

Chief among these is United ChatGPT for secure employee experimental use and an external-facing LLM that better informs customers about flight delays, known as Every Flight Has a Story, that has already boosted customer satisfaction by 6%, Birnbaum notes. Historically United storytellers had to manually edit templates, which took time.

Airline 493

Airline IT Innovation Gaming 493

CIO

NOVEMBER 26, 2024

It is the central ingredient needed to drive underwriting processes, determine accurate pricing, manage claims, and drive customer engagement. That’s more than just a philosophical shift; employees need to be trained in how to incorporate this type of information into their day-to-day workflows. There are lots of reasons for this.

Education 493

Education Security Security Innovation 493

CIO

OCTOBER 29, 2024

The premise was that enterprises needed to secure their critical data more stringently in the wake of data hacks and emerging AI processes. I wrote, “ It may be even more important for the security team to protect and maintain the integrity of proprietary data to generate true, long-term enterprise value.

Intellectual Property 505

Intellectual Property Loss Restaurants Security 505

CIO

OCTOBER 9, 2024

As the technology subsists on data, customer trust and their confidential information are at stake—and enterprises cannot afford to overlook its pitfalls. How will organizations wield AI to seize greater opportunities, engage employees, and drive secure access without compromising data integrity and compliance?

Management 538

Management Innovation Security Security 538

CIO

AUGUST 13, 2024

As with any new technology, however, security must be designed into the adoption of AI in order to minimize potential risks. The combination of new technology with a short window makes security even more difficult than with traditional applications. The need for robust security measures is underscored by several key factors.

Security 447

Security Security Innovation Loss 447

CIO

DECEMBER 12, 2024

The implications of the ongoing misperception about the data management needs of AI are huge, Armstrong adds. Organizations ready for AI should be able to automate some of the data management work, he says. Data hygiene, data quality, and data security are all topics that weve been talking about for 20 years, Peterson says.

IT 504

IT Algorithm Education Capital 504

CIO

JULY 25, 2024

CIOs have a long history of managing incidents and disasters through established IT practices, guided by frameworks such as ITIL for incident management and disaster recovery. However, as ecommerce has proliferated, security threats have increased, elevating cybersecurity to a board-level concern.

Security 416

Security Security IT Banking 416

CIO

OCTOBER 24, 2024

One key reason is that CIOs and chief information security officers (CISOs) are not always aligned in how to enable productive, secure work. But in practice, IT and security teams often work separately, without common knowledge, data, goals, priorities, and practices. Both the CIO and this CISO want that not to happen.”

Security 435

Security Security Knowledge Information 435

CIO

SEPTEMBER 25, 2024

Accenture’s award-winning attack surface management program strengthens the company’s resiliency and security posture. We’ve always had a strong security posture, but as we’ve been growing, we noticed that we had weaknesses in our defenses,” says Kristian Burkhardt, Accenture CISO. We knew we needed to do better.”

Management 429

Management Security Security Intelligence 429

CIO

SEPTEMBER 6, 2024

As artificial intelligence (AI) and machine learning (ML) continue to reshape industries, robust data management has become essential for organizations of all sizes. This means organizations must cover their bases in all areas surrounding data management including security, regulations, efficiency, and architecture.

Management 435

Management Security Security Learning 435

CIO

AUGUST 19, 2024

Unpredictable weather patterns, extreme temperature fluctuations, and shifting seasons threaten crop yields and food security. The AI Doctor doesn’t just provide recommendations; it empowers farmers to make informed decisions that enhance crop health and productivity. The database manages 1.5

Security 473

Security Security Startups Loss 473

CIO

FEBRUARY 26, 2025

In addition, because they require access to multiple data sources, there are data integration hurdles and added complexities of ensuring security and compliance. The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English. The information is pushed to them.

IT 532

IT Technology Technology Knowledge 532

CIO

AUGUST 28, 2024

“PKI and cryptography have always been very low-level, in the weeds but foundational for security even though CIOs probably haven’t paid much attention to it,” says Christian Simko, VP of product marketing at low-code automation platform AppViewX. One you start to bring compliance in, the CIO starts to take a little bit more notice as well.”

Management 444

Management Algorithm Security Security 444

CIO

MARCH 6, 2024

This connectivity maximizes efficiency, keeps critical infrastructure running, and gives the business new information and insights. Historically, these weren’t designed with security in mind. Security is paramount for the core infrastructure that supports manufacturing and industrial operations.

Security 476

Security Security Business Win 476

CIO

JULY 22, 2024

But as organizations collect more data, should customers trust them with their information? Read on to learn more about the challenges of data security and privacy amid the pursuit of innovation, and how the right customer experience platform empowers this innovation without risking business disruption.

Security 415

Security Security Knowledge Innovation 415

CIO

NOVEMBER 5, 2024

A lot of that unstructured information needs to be routed to the right Mastercard customer experience team member as quickly as possible. As more AI innovations come to market, financial institutions can leverage the technology for enhanced services, increased efficiency, and new ways to deliver and manage products.

Commerce 496

Commerce Globalization Innovation Banking 496

CIO

SEPTEMBER 27, 2024

I give directions and strategies to the supplier and the partner, and an internal project manager acts as a link. This philosophy has led to the activation of an information system that manages clinical data in the three Emergency surgical centers in Afghanistan through the SDC software platform.

Management 480

Management Hospitals IT Commerce 480

CIO

MARCH 20, 2025

Business Data Cloud, released in February , is designed to integrate and manage SAP data and external data not stored in SAP to enhance AI and advanced analytics. They applied this information to Joule and developed technology that reduces manual work for customers and identifies unnecessary work.

Finance 406

Finance Technology Technology Globalization 406

CIO

JANUARY 15, 2025

Nine of 10 CIOs surveyed by Gartner late last year expressed concerns that managing AI costs was limiting their ability to get value from AI. In May, electronic design automation firm Synopsys announced a sale of its security testing software business for $2.1

Capital 488

Capital Education Technology Technology 488

CIO

FEBRUARY 27, 2025

Mainframes hold an enormous amount of critical and sensitive business data including transactional information, healthcare records, customer data, and inventory metrics. Much of this data must adhere to regulations for organizations to remain compliant, which is why they are often housed in a secure mainframe.

Security 368

Security Security Advantage Advantage 368

CIO

SEPTEMBER 12, 2024

As noted in the IDC FutureScape report “ Artificial Intelligence Will Reshape the IT Industry and the Way Businesses Operate ,” inadequate training in AI, cloud, data, security, and emerging tech fields will directly and negatively impact enterprise attempts to succeed in efforts that rely on such technologies. We still need the fundamentals.

Management 432

Management IT Education Benchmarking 432

CIO

AUGUST 21, 2024

A number of obstacles stand in the way of IT leaders looking to address their enterprise content management objectives, but two stand out: a proliferation of tools and an inability to effectively integrate them. The result: numerous content silos and point products that don’t talk to one another. “In

Management 447

Management Finance Market Research Marketing Research 447

CIO

JULY 18, 2024

Emerging technologies are transforming organizations of all sizes, but with the seemingly endless possibilities they bring, they also come with new challenges surrounding data management that IT departments must solve. They also reduce storage and maintenance costs while integrating seamlessly with cloud platforms to simplify data management.

Management 418

Management Travel Security Security 418