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CBAP certification: A high-profile credential for business analysts

CIO

But first, let’s look at where CBAP fits into the landscape of IIBA’s credentials, and learn about the body of knowledge CBAP-certified business analysts are expected to master. There must be the opportunity for students to interact with the material by asking questions or otherwise making the learning meaningful.

Profiling 696
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What LinkedIn learned leveraging LLMs for its billion users

CIO

CIOs in every vertical can take a tip or two from the lessons LinkedIn learned along the way. APIs and RAG LinkedIn’s massive trove of data includes a lot of unique information about individuals, employers, skills, and coursework, which its LLMs have not been trained on. That is a problem that an LLM can’t fix.

Learning 874
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Swiss energy services company uses machine learning to see the future

CIO

Already, SAP’s energy management data (EDM) solution was being used to store information gathered by the smart meters measuring the power production of each of the various solar PV systems. The new platform would alleviate this dilemma by using machine learning (ML) algorithms, along with source data accessed by SAP’s Data Warehouse Cloud.

Learning 662
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AWS adds machine learning capabilities to Amazon Connect

CIO

In a bid to help enterprises offer better customer service and experience , Amazon Web Services (AWS) on Tuesday, at its annual re:Invent conference, said that it was adding new machine learning capabilities to its cloud-based contact center service, Amazon Connect.

Learning 696
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Personalization and Customer Profiling with AI-Driven Helpdesk Software

Smart Data Collective

Through the analysis of data and the creation of detailed customer profiles, businesses can anticipate the needs of their clientele and provide customized solutions, fostering a strong bond between the brand and its customers. By crafting in-depth customer profiles, you acquire an understanding of what motivates each individual customer.

Profiling 265
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What CIOs can learn from the massive Optus outage

CIO

The week’s high-profile resignation of Optus CEO Kelly Bayer Rosmarin in the wake of the Australian telco’s massive outage that left 10 million Australians and 400,000 businesses without phone or internet for up to 12 hours earlier this month underscores the stakes involved when it comes to setting an IT strategy for business resilience.

Learning 697
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What Artificial Intelligence can Help Businesses Manage Their Online Profiles

Smart Data Collective

A lot of organizations don’t recognize the role that AI technology can play when it comes to business management, improving customer relationships and managing your business’s online profile. It’s hard to have success with prospective customers when your online profiles don’t promote success.

Profiling 341