CIO

NOVEMBER 19, 2024

Some challenges include data infrastructure that allows scaling and optimizing for AI; data management to inform AI workflows where data lives and how it can be used; and associated data services that help data scientists protect AI workflows and keep their models clean.

Management 435

Management Innovation Security Security 435

CIO

DECEMBER 20, 2024

Chief among these is United ChatGPT for secure employee experimental use and an external-facing LLM that better informs customers about flight delays, known as Every Flight Has a Story, that has already boosted customer satisfaction by 6%, Birnbaum notes. People hear the specifics, and they understand it and their blood pressure goes down.

Airline 493

Airline IT Innovation Gaming 493

CIO

OCTOBER 29, 2024

Often, technical leaders don’t devote sufficient time to communication, change management, and stakeholder management,” he observes. Hafez adds that most modernization projects typically fail due to a lack of a realistic expectations, defined requirements, and ineffective change management.

IT 524

IT Human Resources Advantage Advantage 524

CIO

JANUARY 7, 2025

Executives need to understand and hopefully have a respected relationship with the following IT dramatis personae : IT operations director, development director, CISO, project management office (PMO) director, enterprise architecture director, governance and compliance Director, vendor management director, and innovation director.

IT 468

IT Algorithm Gaming Knowledge 468

CIO

DECEMBER 23, 2024

IT leaders had to learn to show a return on investment on everything they do and drive meaningful business outcomes, says Sathish Muthukrishnan, chief information and digital officer with Ally Financial. The past year was another one of rapid change, as economic cycles, business trends, and technology itself evolved at a breakneck pace.

IT 505

IT Technology Technology Learning 505

CIO

NOVEMBER 19, 2024

They understand that their strategies, capabilities, resources, and management systems should be configured to support the enterprise’s overarching purpose and goals. Most IT and business executives recognize the necessity of close alignment. Here are 11 effective ways to reach that goal.

Business 533

Business IT Innovation Technology 533

CIO

NOVEMBER 21, 2024

Senior business leaders and CIOs must navigate a complex web of competing priorities, such as managing stakeholder expectations, accelerating technological innovation, and maintaining operational efficiency. In our fast-changing digital world, it’s essential to sync IT strategies with business objectives for lasting success.

Business 458

Business IT Competitive Landscape Matrix 458

CIO

NOVEMBER 6, 2024

This award-winning access management project uses automation to streamline access requests and curb security risks. Access management is crucial in the legal world because cases depend on financial records, medical records, emails, and other personal information.

Management 366

Management Matrix Security Security 366

CIO

JULY 25, 2024

IT managers are often responsible for not just overseeing an organization’s IT infrastructure but its IT teams as well. To succeed, you need to understand the fundamentals of security, data storage, hardware, software, networking, and IT management frameworks — and how they all work together to deliver business value.

Management 493

Management IT Alliance Knowledge 493

CIO

DECEMBER 19, 2024

The power of AI operations (AIOps) and ServiceOps, including BMC Helix Discovery , can transform how you optimize IT operations (ITOps), change management, and service delivery. The companys more recent adoption of BMC ServiceOps has transformed change management processes and IT services management (ITSM) success for his organization.

IT 368

IT Intelligence Intelligence Innovation 368

CIO

FEBRUARY 26, 2025

The knowledge management systems are up to date and support API calls, but gen AI models communicate in plain English. All of this creates new challenges, on top of those already posed by the gen AI itself. Plus, unlike traditional automations, agentic systems are non-deterministic. Not all of that is gen AI, though.

IT 532

IT Technology Technology Knowledge 532

CIO

NOVEMBER 1, 2024

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. With Databricks, the firm has also begun its journey into generative AI.

IT 458

IT Globalization Technology Technology 458

CIO

OCTOBER 31, 2024

Question the status quo and learn from the best while critically dealing with hype topics such as AI in order to make informed decisions,” he adds. It all starts with a sense of presence, both remote and local. Reitz has set up a global service model with hubs in three time zones that operate according to the follow-the-sun approach.

Globalization 334

Globalization IT Commerce Innovation 334

CIO

NOVEMBER 1, 2024

One of the world’s largest risk advisors and insurance brokers launched a digital transformation five years ago to better enable its clients to navigate the political, social, and economic waves rising in the digital information age. With Databricks, the firm has also begun its journey into generative AI.

IT 395

IT Globalization Technology Technology 395

CIO

OCTOBER 28, 2024

The launch by SAP of new AI capabilities in its SuccessFactors HCM (human capital management) suite Monday is a case of “better late to the party than never,” according to an analyst with Info-Tech Research Group. Enhancements to SAP’s AI copilot, Joule, which allow it to guide employees through the onboarding process. he asked. “It

IT 417

IT Human Resources Intelligence Intelligence 417

CIO

JANUARY 14, 2025

With advanced technologies like AI transforming the business landscape, IT organizations are struggling to find the right talent to keep pace. The problem isnt just the shortage of qualified candidates; its the lack of alignment between the skills available in the workforce and the skills organizations need. Take cybersecurity, for example.

IT 467

IT Primary Research Knowledge Research 467

CIO

FEBRUARY 27, 2025

In this role, Brady oversees the front-to-back IT organization, data and analytics, enterprise security, enterprise risk, and an intelligent automation center of excellence, all while managing back-office operations, contact center services, and KeyBanks corporate real estate portfolio. So, I thought, banking would be stable.

Banking 394

Banking IT Innovation Technology 394

CIO

NOVEMBER 27, 2024

Once the province of the data warehouse team, data management has increasingly become a C-suite priority, with data quality seen as key for both customer experience and business performance. But along with siloed data and compliance concerns , poor data quality is holding back enterprise AI projects.

Benchmarking 529

Benchmarking Hospitals Management Business Intelligence 529

CIO

SEPTEMBER 27, 2024

The first step of the manager’s team was instead to hire a UX designer to not only design the interface and experience for the end user, but also carry out tests to bring qualitative and quantitative evidence on site and app performance to direct the business. IT must be at the service of the business,” he says.

Management 480

Management Hospitals IT Commerce 480

CIO

SEPTEMBER 12, 2024

We spoke with several IT leaders for their insights on what might make an IT worker safe or vulnerable in this environment and what steps CIOs can take to build and manage an IT team for survival. Whether you are powering AI models or traditional information systems, you need foundational resources to implement and maintain.

Management 432

Management IT Education Benchmarking 432

CIO

MARCH 19, 2025

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.

Business 538

Business Technology Technology Globalization 538

CIO

MARCH 25, 2025

Even modest investments in database tooling and paying down some data management debt can relieve database administrators of the tedium of manual updates or reactive monitoring, says Graham McMillan, CTO of Redgate. Forrester reports that 30% of IT leaders struggle with high or critical debt, while 49% more face moderate levels.

Business 461

Business Security Security Banking 461

CIO

JUNE 11, 2024

A 1958 Harvard Business Review article coined the term information technology, focusing their definition on rapidly processing large amounts of information, using statistical and mathematical methods in decision-making, and simulating higher order thinking through applications.

IT 511

IT Brainstorming Human Resources Technology 511

CIO

JANUARY 13, 2025

Theyre actively investing in innovation while proactively leveraging the cloud to manage technical debt by providing the tools, platforms, and strategies to modernize outdated systems and streamline operations. As 2025 dawns, CIOs face an IT landscape that differs significantly from just a year ago. Are they still fit for purpose?

Innovation 526

Innovation Competitive Landscape Security Security 526

CIO

NOVEMBER 14, 2024

Retailers plan to focus on improving supply chain planning, warehouse/inventory management, and integration between supply chain planning and execution during the coming year to meet these challenges. of survey respondents); supplier selection and management (34%); inventory and order management (35.9%); and design and pre-production (35.7%).

Retail 243

Retail Competitive Cyberspace IT 243

CIO

NOVEMBER 11, 2024

In today’s fast-paced digital environment, enterprises increasingly leverage AI and analytics to strengthen their risk management strategies. By adopting AI-driven approaches, businesses can better anticipate potential threats, make data-informed decisions, and bolster the security of their assets and operations.

Management 221

Management Security Security Advantage 221

CIO

AUGUST 21, 2024

A recent Forrester study shows a growing number of companies feel their workers spend too much time looking for information they need – 40% today vs. 19% just five years ago. AI and related technologies, such as machine learning (ML), enable content management systems to take away much of that classification work from users.

Gaming 503

Gaming Management Algorithm Analysis 503

CIO

MARCH 26, 2025

The transition from fossil fuels to electrification is shaking up a company like OKQ8 to its foundation. From a business thats been stable and consistent for many years, its now in a position to review what the business model should look like in the future, and do whats necessary to transition in order to remain not just relevant but competitive.

IT 191

IT Management Analysis Technology 191

CIO

JULY 23, 2024

Call it survival instincts: Risks that can disrupt an organization from staying true to its mission and accomplishing its goals must constantly be surfaced, assessed, and either mitigated or managed. As a digital transformation leader and former CIO, I carry a healthy dose of paranoia. Is the organization transforming fast enough?

IT 535

IT Security Security Innovation 535

CIO

MAY 30, 2024

Following a legislative review of state purchases in fiscal year 2022, the state of Oklahoma discovered that its agencies had procured more than $3 billion worth of goods and services outside the oversight of its Office of Management and Enterprise (OMES) Central Purchasing division. That figure polled No. billion by 2032.

Business 528

Business IT Analysis Management 528

CIO

AUGUST 1, 2024

MIT Center for Information Systems Research The MIT Center for Information Systems Research (MIT CISR) operates as a research center in Sloan School of Management at the Massachusetts Institute of Technology. It helps members expand their network with peers who are passionate about technology, best practices, and new ideas.”

IT 501

IT Knowledge Benchmarking Security 501

CIO

OCTOBER 9, 2024

As the technology subsists on data, customer trust and their confidential information are at stake—and enterprises cannot afford to overlook its pitfalls. While it may sound simplistic, the first step towards managing high-quality data and right-sizing AI is defining the GenAI use cases for your business.

Management 538

Management Innovation Security Security 538

CIO

JULY 2, 2024

This approach to better information can benefit IT team KPIs in most areas, ranging from e-commerce store errors to security risks to connectivity outages,” he says. Yet there’s now another, cutting-edge tool that can significantly spur both team productivity and innovation: artificial intelligence. Check out the following 10 ideas.

IT 538

IT Algorithm Commerce Security 538

CIO

JANUARY 9, 2025

Enter Akeneo, a global leader in Product Experience Management (PXM) and AI tech stack solutions. At Akeneo, our vision is to empower retailers with a unified platform that transforms fragmented product information into a strategic asset, says Fouache. However, successful AI implementation requires more than cutting-edge technology.

Retail 396

Retail Commerce Market Segmentation Innovation 396

CIO

AUGUST 6, 2024

Tackling tech debt on its own may not win CIOs a lot of supporters from higher-level management. “A As organizational leaders push CIOs to launch AI projects , an overlooked area of tech debt is data management , adds Ricardo Madan, senior vice president for global technology services at IT consulting firm TEKsystems.

IT 532

IT Innovation Capital Win 532