CIO
NOVEMBER 7, 2024
We activate the AI just in time,” says Sastry Durvasula, chief information and client services officer at financial services firm TIAA. For example, the company has built a chatbot to help employees with IT service incidents, as well as a virtual agent to provide information for customer service requests. “The timeliness is critical.
CIO
DECEMBER 12, 2024
Business leaders may be confident that their organizations data is ready for AI, but IT workers tell a much different story, with most spending hours each day massaging the data into shape. But 84% of the IT practitioners surveyed, including data scientists, data architects, and data analysts, spend at least one hour a day fixing data problems.
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CIO
OCTOBER 24, 2024
Business and IT leaders agree that improving the “digital employee experience” (DEX) results in better productivity and workplace morale. But recent research by Ivanti reveals an important reason why many organizations fail to achieve those benefits: rank-and-file IT workers lack the funding and the operational know-how to get it done.
CIO
DECEMBER 20, 2024
Chief among these is United ChatGPT for secure employee experimental use and an external-facing LLM that better informs customers about flight delays, known as Every Flight Has a Story, that has already boosted customer satisfaction by 6%, Birnbaum notes. People hear the specifics, and they understand it and their blood pressure goes down.
Advertiser: ZoomInfo
As frustrating as contact and account data management is, this is still your database – a massive asset to your organization, even if it is rife with holes and inaccurate information. Entrusting a vendor to help maintain its accuracy and completeness is no ordinary engagement. What’s involved in their maturity process?
CIO
MARCH 5, 2025
These large-scale, asset-driven enterprises generate an overwhelming amount of information, from engineering drawings and standard operating procedures (SOPs) to compliance documentation and quality assurance data. AI-driven asset information management will play a critical role in that final push toward zero incidents.
CIO
JANUARY 7, 2025
IT may be central to modern existence, but the people and processes of IT remain a mystery to most business executives and colleagues. Its time to change this. I asked a group of business executives to take out a blank sheet of paper, draw a big circle, and label it IT People and Processes. For the vast majority, that circle was a tiny period.
Advertiser: ZoomInfo
More specifically, having access to updated information lets you engage faster with ideal candidates searching the job market. For recruiters to build their pipeline and search for the next candidate, they need to ensure they have access to the most accurate data on the market.
Advertiser: ZoomInfo
Businesses are realizing that it isn’t just about the volume of data they have available; it’s about the accuracy of information. 64% of successful data-driven marketers say improving data quality is the most challenging obstacle to achieving success. The digital age has brought about increased investment in data quality solutions.
Advertiser: ZoomInfo
It involves finding a data management provider that can append contacts with correct information — in real-time. Not just that, but also ongoing data hygiene efforts to keep the incoming (and existing) information fresh. It's quite a process for marketing teams to develop a long-term data management strategy.
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