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Nearly 10 years ago, Bill James, a pioneer in sports analytics methodology, said if there’s one thing he wished more people understood about sabermetrics, pertaining to baseball, it’s that the data is not the point. Artificial Intelligence, CIO, Data Management, Data Quality, IT Leadership, Machine Learning, Predictive Analytics
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Prices are increasing, and negotiation is becoming more difficult,” agrees Melanie Alexander, senior director analyst on Gartner’s sourcing, procurement, and vendor management team. IT sourcing is a team sport,” says Peterson. Vendors are not granting the same concessions they have in the past.”
Packed sports arenas. Every time a customer reaches out to pay a bill, manage their account, or make an appointment, they must answer frustrating security questions often related to their personally identifiable information. All-inclusive vacations. Personalized tours. They should be pleasantly surprised by their communication options.
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