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Global managed services to grow in 2024 as enterprise IT spending rises

CIO

The global market for managed services will rise in 2024 due to organizations’ IT spending surge and larger investments in managed services deals involving AI and cloud computing, according to market intelligence firm IDC. This trend, IDC attributed to the growing investments by organizations in areas such as AI and cloud.

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How Norma Group standardizes its global IT

CIO

Reitz has set up a global service model with hubs in three time zones that operate according to the follow-the-sun approach. Then there’s Standardization First to harmonize global business processes and create a leaner IT landscape. It all starts with a sense of presence, both remote and local.

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Así estandariza Norma Group su TI global

CIO

Reitz ha establecido un modelo de servicio global con centros en tres husos horarios que operan según el enfoque ‘ follow-the-sun’. También está la estandarización para armonizar los procesos empresariales globales y crear un entorno informático más ágil. Todo empieza con un sentido de la presencia, tanto remota como local.

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UAE: Microsoft expands Global Engineering Development Center to Abu Dhabi

CIO

Microsoft has announced the expansion of its Global Engineering Development Center to Abu Dhabi, marking a significant milestone in the UAE’s journey to becoming a global technology leader.

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Freshworks lays off 660 — about 13 percent of its global workforce — despite strong earnings, profits

CIO

The company said the layoffs were part of “realigning our global workforce.” To add more focus on our EX, AI, and CX priorities, we are realigning our global workforce, putting us on a path to have a bigger impact for our customers. This includes a difficult decision to reduce our global headcount by approximately 13%.

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Scaling success: How Avaya empowered Atento’s global growth

CIO

However, this rapid expansion presented significant challenges in maintaining consistency and efficiency across its global operations. At the core of Atento’s challenges was difficulty managing the disparate technologies and customer processes that emerged from their organic international growth.

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Six ways Tencent Cloud supports an enterprise’s global expansion

CIO

Since its inception in 2019, the Tencent Global Digital Ecosystem Conference has been showcasing Tencent’s latest technology advances, products, and solutions, and inspiring enterprises worldwide. Its sixth edition was recently held in Shenzhen from September 5-6 under the theme Intelligence Brings Opportunities, Cloud Boosts Growth.