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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. OCO is more than just a project; it’s a strategic game changer.

Knowledge 458
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UPS delivers customer wins with generative AI

CIO

MeRA’s introduction has been a game changer for UPS, transforming our approach to best-in-class customer service,” Subramanian says. “By The AI tool dips into the knowledge base used by customer agents to gain access to corporate procedures, as well as data to respond to myriad customer questions.

Win 526
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Sport analytics leverage AI and ML to improve the game

CIO

In the years since author Michael Lewis popularized sabermetrics in his 2003 book, Moneyball: The Art of Winning an Unfair Game , sports analytics has evolved considerably beyond baseball. During each week of games, the platform captures and processes 6.8 Computer vision, AI, and machine learning (ML) all now play a role.

Sports 444
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Digital transformation 2025: What’s in, what’s out

CIO

CIOs must also drive knowledge management, training, and change management programs to help employees adapt to AI-enabled workflows. That means the gen AI bonanza of investment will slow as companies focus less on simply getting into the AI game and more on real-world opportunities that can generate real value.

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Starting a Career as an Analytics-Driven Video Game Coach

Smart Data Collective

There are tremendous career opportunities for people that are knowledgeable about analytics. You will need to know what steps to take if you are interested in using your analytics knowledge to find a new career. One of these options is becoming a video game coach. Playing video games has been a mainstream form of entertainment.

Gaming 311
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Using Data Analytics to Assess Your In-Game Performance in League of Legends

Smart Data Collective

Data analytics has shaped the gaming industry tremendously in recent years. A growing number of games are built on phenomenal big data platforms. Data analytics is used by companies to create higher quality games. You can use the following big data platforms to gain more insights in the game. MOBALYTICS.

Gaming 204
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Many CIOs are better equipped to combat rising IT costs. Are you?

CIO

One client cut staff earlier this year, only to discover that another part of the business needed their institutional knowledge for a strategic project. You lose expertise and knowledge, but that’s the most common approach,” he says. But it’s a long-game strategy: That cycle can take 10 years to play out, he says.

IT 501