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When your AI chatbots mess up

CIO

Chatbot missteps With customer service chatbots, dispensing incorrect advice or information can undermine key objectives, such as customer satisfaction; they can also cause confusion and potential harm in highly complex (and regulated) sectors like healthcare or finance. In IT organizations, gen AI glitches wreak havoc in other ways.

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Generative AI: 5 enterprise predictions for AI and security — for 2023, 2024, and beyond

CIO

From IT, to finance, marketing, engineering, and more, AI advances are causing enterprises to re-evaluate their traditional approaches to unlock the transformative potential of AI. Indeed, since June 2023, the finance sector has experienced continuous growth in these areas. In general, they fall into two buckets: 1.

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Salesforce bids to become copilot building platform of choice

CIO

“They have a ton of data, due to their massive customer base, from which to train models, as well as the metadata, which is the data that describes or carries the attributes of that data, like flows, mappings, and business rules,” says Kirkpatrick, research director at Futurum. But he’s not ready to call a favorite.

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4 essential lessons in AI governance

CIO

FSU’s use cases range from scientific research to office productivity — and they teach AI as part of curricula from engineering and law to all other majors where students are likely to use AI when they join the workforce. Planview chose to integrate open-source models only for research and internal use cases.

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AI Helps Mitigate These 5 Major Supplier Risks

Smart Data Collective

Companies are using AI to better understand their customers, recognize ways to manage finances more efficiently and tackle other issues. You can leverage machine learning to drive automation and data mining tools to continue researching members of your supply chain and statements your own customers are making.

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Does Data Mining Really Help with White Label SEO?

Smart Data Collective

They’ll do all the work, such as performing keyword research, creating content, building backlinks, and generating reports. It may also establish details of the relationship, such as timelines for projects or who gets to keep intellectual property rights to the work. Doing this should help you manage your finances more easily.

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CIOs grapple with the ethics of implementing AI

CIO

Research is under way to correct biases, using synthetic data to address attributes such as gender, race, and ethnicity, he says, “but there will always be a need for a human-centric lens to be applied.” Another consideration is how to protect intellectual property around a tool the company builds.