Top automation pitfalls and how to avoid them
CIO
JANUARY 12, 2023
First Tech Credit Union is a San Jose-based financial institution with more than $16 billion in assets. As the eighth largest in the country, it primarily serves tech companies and their employees, but still has a lot of manual processes in place. “We’re very early in our automation journey,” says Mike Upton, the organization’s digital and technology officer.
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