Wed.Mar 06, 2024

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How CIOs use AI to elevate CX services

CIO

IT industry researchers believe the biggest impact of gen AI this year will be in customer experience (CX), with organizations using vast amounts of data to communicate with consumers and resolve problems faster. Technology specialist Salesforce reports that more than two-thirds of service professionals believe gen AI will help them serve their customers better, while Forrester expects it to give CX teams a huge boost through 2024.

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The AI Boom in Senior Leadership Jobs

Zoominfo

It’s been just over a year since ChatGPT pushed AI into the mainstream, promising to upend the ways we work, learn, and create. And for executives with artificial intelligence expertise, that shift is translating into immense opportunity. A new analysis by ZoomInfo shows that AI-related job titles in senior leadership have doubled in just two years, illustrating how critical AI technology has become in organizational strategy, leadership, and decision-making.

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3 business benefits of stronger security using Zero Trust principles

CIO

Operational technology (OT) organizations face increasing challenges when it comes to cybersecurity. Manufacturing in particular has become a bigger target for bad actors; in fact, it was one of the sectors most impacted by extortion attacks, according to Palo Alto Networks’ 2023 Unit 42 Extortion and Ransomware Report. As Industry 4.0 continues to roll out, the internet of things (IoT) is expanding, and manufacturing organizations are using the latest technologies to scale.

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How to Use HubSpot CRM’s Conditional Property Logic

Weidert Group

If you could personalize the experiences of your customers across every stage of the lifecycle, at scale , what would you do first? Highly tailored and targeted emails? Engagement-based sales follow-ups? Automated service ticket routing? We’ve got plenty of HubSpot CRM tips and tricks to share, but Conditional Property Logic , or CPL as we call it, is particularly powerful.

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Prepare Now: 2025s Must-Know Trends For Product And Data Leaders

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

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SAP enhances Datasphere and SAC for AI-driven transformation

CIO

SAP announced today a host of new AI copilot and AI governance features for SAP Datasphere and SAP Analytics Cloud (SAC). Jurgen Mueller, SAP CTO and executive board member, called the innovations, which includes an expanded partnership with data governance specialist Collibra, a “quantum leap” in the company’s ability to help customers drive intelligent business transformation through data.

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The change management Informatica needed to overhaul its business model

CIO

What is the business transformation currently underway at Informatica? When we were taken private in 2015, we were a traditional software vendor, but the market was starting to embrace the cloud. Many of our customers had already started to move their applications and it made sense they would want to transition to data management in the cloud as well.

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What are the effective methods for mastering Amazon market research?

Data Hut

Did you know that in the time it takes to read this sentence, over 7,000 products will have been sold on Amazon? The sheer scale of transactions on this e-commerce giant is mind-boggling, highlighting the crucial need for sellers to not only list products but also to master the art of market research. How can you stay ahead in a marketplace where every second counts?

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Salesforce rebrands its low-code platform to Einstein 1 Studio

CIO

Salesforce on Wednesday rebranded its low-code platform, Einstein Studio, to provide developers a set of tools to customize Einstein Copilot and add new capabilities to it. Einstein Studio, now rebranded to Einstein 1 Studio, comes bundled with the company’s Data Cloud at no added cost and features capabilities such as a control panel to expose enterprise data to large language models (LLMs) of their choice, including GPT-4 and Llama 2 , and Skills Builder — a tool to add new functions to Cop

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Engage3 Recognized in Inc. Magazine’s List of Fastest Growing Companies for 8th Year in a Row; Elevates Bryan Courtney-Bennett to Chief Growth Officer

Engage3

Recognized by Inc. Magazine for 8 Years of Growth, AI-Powered Pricing Company Plans Continued Growth through Product Innovation, Further Integration of Generative AI into Price Image Management Suite, and the Appointment of its First Chief Growth Officer Engage3 powered by Dexi, which helps retailers and brands profitably grow revenue and drive store trips by tracking and optimizing their Price Image, was recognized for the 8th year in a row as one of America’s fastest growing companies.

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Gain a Competitive Edge With This Scenario Planning Toolkit

In a world where uncertainty and change are constant, scenario planning empowers companies with the agility and competitive edge needed to thrive. Download the toolkit to fortify your business strategy , set up your competitive positioning , and ensure your company is poised to respond to any future scenario.

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IT’s role in moving the organisation towards a circular economy

CIO

The concept of the circular economy has gained significant attention in recent years as the world continues to grapple with environmental issues. We currently exist in what’s known as a linear economy, where finite resources are extracted to make products that are used and then thrown away. In contrast, the circular economy is a system based on the regeneration of materials or products, especially as a means of continuing production in a sustainable or environmentally friendly way.

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Why Annuity Sales Are Booming

Wink Intel

Last year, according to data tracker Limra, U.S. annuity sales reached $385 billion, marking the second straight year of record highs. Limra attributed this sales run to a combination of rising interest rates, market volatility, demographic shifts and greater demand for retirement-income security. All true, no doubt. Click HERE To read the full story through Financial Advisor.

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How device security is evolving and why that matters

CIO

We all used to know exactly what an office was and what it meant to “go to work.” Except for certain fieldwork, the traditional definition of being in the office or “at work” is increasingly disassociated from a single physical building. What now defines the office is much more of a virtual perimeter, which aspects like network access and endpoint devices conveniently define.

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The Future of Connected Cars: Intelligence on the Move

SCIP

SCIP Insights The Future of Connected Cars: Intelligence on the Move In the not-so-distant future, our roads will be crowded with vehicles that are more than just modes of transportation. They will be hubs of connectivity, seamlessly integrating with the digital world around them. Welcome to the era of connected cars, where intelligence is on the move.

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Business Intelligence 101: How To Make The Best Solution Decision For Your Organization

Speaker: Evelyn Chou

Choosing the right business intelligence (BI) platform can feel like navigating a maze of features, promises, and technical jargon. With so many options available, how can you ensure you’re making the right decision for your organization’s unique needs? 🤔 This webinar brings together expert insights to break down the complexities of BI solution vetting.

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Per i leader IT, l’operatività dell’intelligenza artificiale generativa è ancora un obiettivo in divenire

CIO

La quantità di aziende che hanno già implementato l’intelligenza artificiale generativa o che la stanno esplorando in modo attivo sta crescendo in maniera esponenziale. Se guardiamo al recente passato, nel novembre del 2022, il suo tasso di utilizzo era quasi, limitato com’era ai generatori di immagini o di testi, cioè gli unici strumenti allora disponibili.

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Addressing the gender gap in insurance and financial services

Wink Intel

While insurance and financial services have traditionally been male-dominated industries, some progress has been made in recent years to address the gender gap, according to several studies. Women now make up roughly 50% of the workforce in the insurance industry, but they represent only 18% of C-suite positions. In the financial services sector, the proportion of women in leadership roles is 24% and is projected to grow to 28% by 2030.

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IDC Foundry India CIO Summit 2024: How CIOs Are Transitioning into the AI Era

CIO

We may just have a time machine, for we are in the future! The stage is set, and the clocks are ticking down to India CIO Summit 2024, to be held at the JW Marriott, Aerocity in India’s capital New Delhi on March 14 and 15, 2024 by IDC and Foundry, heralding the theme, The Future of IT: Rethinking Digitalization for an AI Everywhere World. Industries are ramping up to new technology, as digitalization has brought challenges and opportunities galore.

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4 Ways to Lock In Yields Above 5%

Wink Intel

With some money-market mutual funds and high-yield savings accounts still sporting 5% yields, it is easy to be complacent and let cash sit. But with the Federal Reserve likely to begin cutting interest rates later this year—recent hot inflation readings notwithstanding —such high yields are likely to come down quickly. Click HERE to read the full story via WSJ Wink’s Moore on the Market: Actually Debbie Carlson , annuities are available with as little as one-year terms.

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Are Your Impact Comms Resonating With Stakeholders?

Whether your organization is at the start of its sustainability and impact journey or years into it, many brands share a common concern: the uncertainty of whether they are sending stakeholders mixed messages. Creating content that speaks to your audience's “love language” can be a tricky dance. But, worry not! 3BL has put together tips to ensure that your content not only finds its rhythm but also resonates with your target audiences.

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How to create secure, collaborative and productive digital workspaces

CIO

The workplace has fundamentally changed. Rapid adoption of remote work during the pandemic proved that organizations could be successful and employees productive and happy while working outside of the office. But the long-term reality for many companies is that employees aren’t working exclusively in offices or at home. If a workplace is no longer a fixed, physical area, what is it?

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California’s Adoption of NAIC Annuity Protection Model Means 90% of U.S. Consumers Now Covered

Wink Intel

Some insurance industry experts are saying that California’s adoption this week of the National Association of Insurance Commissioners (NAIC) best interest model for annuity transactions further negates the need for the DOL’s proposed retirement security rule. The fact that California—a blue state with the largest population of any state in the country—this week became the 45 th state to adopt the best interest regulation that insurance producers must follow when recommending annuity products t

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CIO

プロジェクトマネジメントのアジャイルアプローチは、その柔軟性と、プロジェクトを個別のパーツとして可視化し、スプリント単位で迅速に提供することを重視することから、ほぼすべての業界で絶大な人気を博している。 今日のデジタル・ビジネス環境ではスピードが要求されるため、アジャイルはプロジェクト管理およびソフトウェア開発の方法論として際立っており、ITプロフェッショナルが高品質な成果を迅速に提供するのに役立っている。 アジャイルの専門知識を身につけることは、ITリーダーの能力を向上させ、マルチスキルを持つアジャイルチームを最大限に活用することにもつながる。アジャイルのノウハウを身につけることで、企業のテクノロジリーダーは、ビジネス目標の達成に向けてプロジェクトを成功させる見込みを高めることができ、ひいてはキャリアアップにもつながる。

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AuguStar and Americo Add Indexed Life Policies

Wink Intel

Two life insurers that have made a big push to increase their market share in recent years have added indexed life insurance products. AuguStar Life — the Cincinnati-based reincarnation of Ohio National Life — introduced a 20-pay Prestige Indexed Whole Life policy, a sibling of the company’s 10-pay indexed whole life policy. Click HERE to read the full story via Think Advisor Wink’s Moore on the Market: AuguStar Life has a new 20-pay indexed whole life product.

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How To Speak The Language Of Financial Success In Product Management

Speaker: Jamie Bernard

Success in product management goes beyond delivering great features - it’s about achieving measurable financial outcomes that resonate across the organization. By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth.

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Innovate, Collaborate, Elevate: FutureIT Los Angeles Unveiled

CIO

What makes a great event? Speakers who are willing to share their knowledge, successes, and failures in order to help others in their profession; a host who is a leader in the profession and passionate about sharing his wisdom; a keynote speaker who can provide a vision for the future; sponsors with a collaborative mindset and exceptional products and services; and a very cool place to gather.

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DOL Fiduciary Rule Could Throw Cold Water on Annuity Sales Boom

Wink Intel

Annuity sales keep breaking records and hit an all-time high in the fourth quarter of last year, but the Department of Labor’s proposed fiduciary rule governing retirement accounts threatens to rein in the party. The change could be felt most acutely by some of the largest independent broker-dealers, such as LPL Financial, Ameriprise Financial and Raymond James Financial, which control almost a third of the advisor-sold annuities market, according to a 2022 Cerulli Associates report.

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HP’s focus on sustainability runs far and deep

CIO

With environmental, social and governance (ESG) regulations coming into force and reputations at stake, organisations are under mounting pressure to make credible progress towards sustainability goals. However, for IT leaders who play a critical role in helping their businesses move towards net-zero targets, it can be difficult to know where to begin.

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7 Trends Annuity Execs Are Watching Now

Wink Intel

Executives at U.S annuity issuers and distributors had an unusual experience during their latest round of earnings calls: Wall Street securities analysts were interested in hearing about annuities. The analysts tell investors what’s hot and what’s not. Insurers and other U.S. companies that sell stock to the public usually hold public conference calls with the analysts every three months to talk about their performance Click HERE to read the full story via Think Advisor The post 7 Trends Annuity

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What Regulations Will Impact Sustainability Comms in 2024?

Navigating the waters of sustainability reporting disclosures and regulations can be intimidating, to say the least. With various measures set in motion in 2023 to keep companies accountable, there is a lot in store for brands’ impact communication in the upcoming year. 3BL is kicking off this January with our Navigating ESG Comms Through the Cosmos - Capricorn Edition by highlighting the impact of: The U.S Securities and Exchange Commission (SEC) Climate disclosure rules The European Commission

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Multi-Year Guaranteed Annuity Sales Get Back on the Rocket

Wink Intel

U.S. life insurers refilled their tanks of multi-year guaranteed annuity capital in the fourth quarter of 2023. Life insurers let sales of the products rocket up to $53 billion in the quarter, up 48% from the total recorded in the fourth quarter of 2022, after increasing just 13% in the third quarter of 2023, according to a new issuer survey compiled by Wink.

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AuguStar and Americo Add Indexed Life Policies

Wink Intel

Two life insurers that have made a big push to increase their market share in recent years have added indexed life insurance products. AuguStar Life — the Cincinnati-based reincarnation of Ohio National Life — introduced a 20-pay Prestige Indexed Whole Life policy, a sibling of the company’s 10-pay indexed whole life policy. Americo , a Kansas City, Missouri-based company, launched the Instant Decision Indexed Universal Life policy program.

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NC appeals court deals another blow to Greg Lindberg’s crippled empire

Wink Intel

A North Carolina appeals court partially reversed a lower-court ruling today and affirmed liquidation proceedings against insurers once owned by embattled investor Greg Lindberg. In a unanimous decision, a three-judge appellate panel issued an opinion against GBIG Holdings, which had sought to delay liquidation of Bankers Life Insurance Co. and Colorado Bankers Life Insurance Co.

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