How BSH boosted their knowledge power to deliver better customer service
CIO
OCTOBER 21, 2024
The approximately 60,000 employees of BSH Home Appliances Group (BSH) would agree with a phrase invented more than 400 years ago by an Englishman, Sir Francis Bacon. For those employees striving to meet their company’s goal of improving customers’ quality of life at home, Bacon said it best, “Knowledge is power.” Based in Munich, Germany, BSH , a part of Bosch Group, has become one of the world’s top home appliance manufacturers – from large appliances such as ovens, dishwashers, washers, dry
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