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Everybody was creating a retail neobank,” says Merling. At the same time, she says, Arvest also conducted studies of its vulnerability to customer defection, and of the strengths it could capitalize on to build its new strategy. “We That didn’t mean the bank was turning its back on retail customers. But there were challenges.
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The technology operation here is quite expansive in that we manage all facets of traditional enterprise IT,” he says. All the security screening technology is underpinned by our network, and we manage that day and night,” he says. It’s a 24/7 operation regulated by the Government, so there’s a huge emphasis on uptime and reliability.”
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