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Goodbye digital transformation, hello AI-first business transformation

CIO

Instead of seeing digital as a new paradigm for our business, we over-indexed on digitizing legacy models and processes and modernizing our existing organization. As a result, most businesses remain saddled with complexity, department silos, and old ways of doing things. The reality for most businesses was much less revolutionary.

Business 540
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Research: Businesses optimistic as they deploy generative AI

CIO

Long-term game Business leaders are turning their focus from experimenting with GenAI to exploring long-term use cases that transform business performance and workplace culture for the better. The report shows GenAI is on track to augment human labour in a range of areas, with implications for business models in every industry.

Research 284
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What is RPA? A revolution in business process automation

CIO

Robotic process automation (RPA) is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Businesses can automate mundane rules-based business processes, enabling business users to devote more time to serving customers or other higher-value work.

Business 544
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The business value of social sustainability

CIO

Social sustainability is good for business. The United Nations defines social sustainability as, “Identifying and managing business impacts, both positive and negative, on people.” Benefits of social sustainability Businesses are investing to build momentum in their social sustainability efforts. million on average.

Business 397
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TransUnion transforms its business model with IT

CIO

We’re modernizing existing products to get to this entire data analytics value chain.” The multilayered data platform will enable TransUnion’s customers to perform deep analytics and build complex AI models.

IT 431
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What Whirlpool’s CIO does to make its digital business models run end to end

CIO

All of these things have been transformational for our business.” And our fourth strategic priority is about reinventing the value chain with greater visibility. That’s another way in which our IT organization was able to work side by side with our business partners to advance this one.

Business 501
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AI agents will transform business processes — and magnify risks

CIO

He declined to say which specific frameworks were used to build the systems, but says it leverages an enterprise OpenAI-like solution that enables some business process automations. Another risk of agentic AI is it can potentially impact those human workers in the loop because it can handle more complex business processes.

Business 511