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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. It is unique because it is both massively technology-driven and can affect every type of job in an organization.

Knowledge 845
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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 738
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How small businesses can develop a technology strategy that leverages AI

CIO

Many small business leaders are still trying to build out an artificial intelligence (AI) strategy to drive efficiencies, supercharge automation and spark creative productivity among their people. Analysts expect small businesses to quickly grasp the nettle. Find out more about Dell Copilot+ PCs here.

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Making technology a company capability at Foot Locker

CIO

For Adrian Butler, who has been CTO of the $8 billion global business for about two years, the key is to focus on the data that matters most, and to help the entire business understand how to use its data to inform decisions and better serve customers. What excites me is the critical role technology plays in enabling this.

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Agentic AI: 6 promising use cases for business

CIO

Agentic AI, which Forrester named a top emerging technology for 2025 in June , takes generative AI a step further by emphasizing operational decision-making rather than content generation. With AI agents popping up in so many situations and platforms, organizations interested in the technology may find it difficult to know where to start.

Business 821
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From risk to reward: Mastering the art of adopting emerging technologies

CIO

One of the greatest things about working in technology is the surprise advancements that take the industry by storm. You need to explain in great detail what it is and what it does, and identify business use cases for how it can be leveraged to better your organization, BEFORE you’ve even touched it! But is this really wise?

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Elia Group develops future-proof technology to steer decarbonization

CIO

However, in terms of in-house technology, the Belgian company’s carbon footprint data used to be stored on spreadsheets, while quality control was performed manually, limiting the Elia Group’s ability to calculate the Scope 3 upstream emissions released for all their assets.