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SAP launches collaborative AI agents, adds Knowledge Graph

CIO

We are infusing Joule with multiple autonomous AI agents that will combine their expertise across the business functions to collaboratively accomplish complex workflows,” said Muhammad Alam, head of product engineering at SAP, during a media briefing. SAP customers must look under the hood here: What data structure is required?

Knowledge 488
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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 458
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What is data architecture? A framework to manage data

CIO

Data architecture definition Data architecture describes the structure of an organizations logical and physical data assets, and data management resources, according to The Open Group Architecture Framework (TOGAF). In addition to using cloud for storage, many modern data architectures make use of cloud computing to analyze and manage data.

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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. For these reasons, IT cannot discount this transformation as a rank-and-file change management exercise.

Knowledge 533
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20 IT management certifications for IT leaders

CIO

IT managers are often responsible for not just overseeing an organization’s IT infrastructure but its IT teams as well. To succeed, you need to understand the fundamentals of security, data storage, hardware, software, networking, and IT management frameworks — and how they all work together to deliver business value.

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Agentic AI: 6 promising use cases for business

CIO

The promise the approach has for impacting business workflows has organizations such as Aflac, Atlantic Health System, Legendary Entertainment, and NASA’s Jet Propulsion Laboratory already pursuing the technology. IT service management giant ServiceNow has also added AI agents to its Now Platform.

Business 520
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20 traits of highly effective project managers

CIO

To thrive, project managers need to have and hone a complex combination of technical, business, and interpersonal skills. Effective project managers must know how to define the scope of a project , identify necessary resources, and schedule those resources — all part of the technical aspect of the job.