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The end of digital transformation and the rise of business model innovation

CIO

Digital transformation represented among the largest investments in technology to modernize businesses starting in the early 2000s. With the rise of generative AI, CEOs recognize an opportunity to shift from technology-led digital transformation to executive-led business reformation.

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Balancing innovation with value, cost, and practicality: The CIO’s guide to future proofing technology investments

CIO

Imagine navigating a rapidly changing landscape, where technology seems to evolve at the speed of light and the pressure to keep up is relentless — this is the reality for today’s CIO. CIOs face the daunting challenge of driving innovation while managing costs and ensuring practical implementation in a rapidly advancing digital landscape.

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Transformation transformed: How Generative AI has completely changed the way businesses think about innovation

CIO

The business narrative around generative artificial intelligence (GenAI) has been consumed with real-world use cases. However, as GenAI matures and businesses move deeper into enterprise-level adoption, it’s become clear that the most transformative impact of GenAI will be on the very idea of transformation itself.

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A strong CX ecosystem ignites innovation, accelerating next-gen customer service

CIO

Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. Avaya has built a solid foundation to lead CX innovation by integrating advanced capabilities and AI into every facet of the customer interaction.

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Avoid generative AI malaise to innovate and build business value

CIO

Despite the promise generative AI holds for boosting corporate productivity, closing the gap between its potential and business value remains one of CIOs’ chief challenges. Deloitte 2 meanwhile found that 41% of business and technology leaders said a lack of talent, governance, and risks are barriers to broader GenAI adoption.

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The ‘Great IT Rebrand’: Restructuring IT for business success

CIO

But Florida-based Brown & Brown Insurance put old-school conventions to the test when it joined a growing cadre of leading organizations remodeling IT to reflect the pervasive role of technology in business transformation. Rethinking IT structure serves as yet another catalyst for advancing tech-driven business strategy.

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AI success depends on a culture of innovation

CIO

What revolutionary technology were they referring to? But in the short run, we risk building an astonishing, awe-inspiring technology that few use. Just look at Apple’s Vision Pro as a tale of a brilliant piece of technology that the world is still trying to wrap its mind around. Instead, it needs to be coupled with innovation.