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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 764
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Transformation transformed: How Generative AI has completely changed the way businesses think about innovation

CIO

The business narrative around generative artificial intelligence (GenAI) has been consumed with real-world use cases. However, as GenAI matures and businesses move deeper into enterprise-level adoption, it’s become clear that the most transformative impact of GenAI will be on the very idea of transformation itself.

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AI success depends on a culture of innovation

CIO

If we remain solely focused on just building better and better AI capabilities, we risk creating an amazing technology without clear applications, public acceptance, or concrete returns for businesses. Innovation is what will make companies successful in an AI-driven future. Instead, it needs to be coupled with innovation.

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Agentic AI: 6 promising use cases for business

CIO

The promise the approach has for impacting business workflows has organizations such as Aflac, Atlantic Health System, Legendary Entertainment, and NASA’s Jet Propulsion Laboratory already pursuing the technology. Think about all of the knowledge you have of your enterprise.

Business 838
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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. By educating users, companies can accelerate adoption, which increases the potential to unlock innovation across teams and business units.

Knowledge 888
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Innovating Services for a Digital, Intelligent Future

CIO

According to Foundry’s State of the CIO 2024 study, technology leaders will be focused on driving digital innovation, redesigning processes, and modernising infrastructure and apps in the next three years in order to stay ahead. Tackling these requires innovation, built from a base of experience and knowledge.

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360 degrees of digital innovation at Waste Management New Zealand

CIO

The customer-centric emphasis that has maintained throughout her career, however, continues since she joined last year, as well as a focus on how tech and the business are more inextricably linked than ever in light of increasing uses and benefits of AI. “I I really like working in the intersection of tech and business,” she says.