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How BSH boosted their knowledge power to deliver better customer service

CIO

Lacking a unified experience In the past, BSH faced challenges in effectively utilizing consumer knowledge, which included understanding their preferences, purchasing history, service requirements, and product usage. BSH has 38 factories worldwide and a network of sales, production, and service companies.

Knowledge 458
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With generative AI, IT must deliver knowledge…not just technology

CIO

As a result, knowledge workers can create content, low- and no-code solutions are more accessible, and team members from every layer of the organization have broader options for getting work done. By educating users, companies can accelerate adoption, which increases the potential to unlock innovation across teams and business units.

Knowledge 533
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Agentic AI: 6 promising use cases for business

CIO

The promise the approach has for impacting business workflows has organizations such as Aflac, Atlantic Health System, Legendary Entertainment, and NASA’s Jet Propulsion Laboratory already pursuing the technology. It will be important for enterprises to pool all their data and avoid information silos.

Business 520
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Cognizant sues Infosys for misusing shared information

CIO

A lawsuit filed in a Texas federal court on Friday is a good illustration of the problems that can arise when two competitors — or even potential competitors — sign Non-Disclosure and Access Agreements (NDAAs) to share sensitive information to ostensibly help mutual customers. Rather, the complaint alleges that they misused the information.

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What is business intelligence? Transforming data into business insights

CIO

Business intelligence definition Business intelligence (BI) is a set of strategies and technologies enterprises use to analyze business information and transform it into actionable insights that inform strategic and tactical business decisions.

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Four generative AI use cases for businesses

CIO

As business leaders look to harness AI to meet business needs, generative AI has become an invaluable tool to gain a competitive edge. With generative AI businesses can now boost productivity and reduce costs, fundamentally changing how they work. But fully leveraging this data has been practically impossible—up until now.

Business 538
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9 business intelligence certifications to advance your BI career

CIO

With data increasingly vital to business success, business intelligence (BI) continues to grow in importance. With a strong BI strategy and team, organizations can perform the kinds of analysis necessary to help users make data-driven business decisions. Top 9 business intelligence certifications. Organization: Microsoft.