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For instance, an e-commerce platform leveraging artificial intelligence and data analytics to tailor customer recommendations enhances user experience and revenue generation. John Kotter, a professor at Harvard Business School and a renowned change expert, introduced an eight-step change process in his 1995 book, “ Leading Change.”
Most recently she was the chief digital and technology officer at Ralph Lauren, where she was responsible for the global e-commerce strategy and revenue as well as driving digital transformation. That 23% of overlap stems from aspects of technology management through matrixed organizations and shadow IT. They’re clamoring for it.
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