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What fuels Soltour’s strategy of digitalization and innovation

CIO

The bigplayers,such as OTAs [Online Travel Agencies], are advancing in their adoption of new technologies, taking advantage of AI andbig datatools,while other actors are in earlier stages of integration, he says. However, he adds,the maturityvaries in one of the most consolidated verticals at a national level.

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Riyadh Air and IBM forge AI-Driven partnership to revolutionize aviation

CIO

This collaboration is set to revolutionize the air travel experience by leveraging IBMs WatsonX AI portfolio and consulting services to enhance both guest and employee experiences. AI-driven solutions will provide personalized and efficient services, attracting more travelers and supporting the goal of serving 330 million passengers annually.

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Product-based IT fuels Lufthansa’s digital CX transformation

CIO

By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. At the same time, airport and air traffic control staff are much reduced from pre-pandemic levels, which has put additional pressures on the travel experience that are sometimes outside an airline’s control.

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IT leaders tackle the high price of talent

CIO

But the new benchmark in salaries has already been set. It is 30% higher than pre-COVID levels,” says a senior technology leader from the travel industry, on condition of anonymity. Similarly, the technology leader from the travel industry has outsourced both the company’s core IT infrastructure and its security operations center.

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The connection between EX and CX

CIO

Furthermore, an employee engagement benchmark study says 79% of employees who work at companies with “significantly above average” customer experience in their industry consider themselves “highly” or “moderately” engaged. Companies that spend time ensuring their employees are engaged outperform their competition by 147%.

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ESG reporting: Carbon in the cloud

CIO

Scope 2 emissions come from indirect sources such as employee travel on airlines or electricity purchased to power an in-house datacenter. Scope 1 emissions come directly from sources owned or controlled by an organization, such as emissions from an airline fleet. Contact us today to learn more.

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Protecting your business from unforeseen outages: Lessons from the recent CrowdStrike incident

CIO

In the recent global outage, air travel was affected by problems with reservations and check-in systems. A BIA helps organizations identify critical business functions and assess threats and the potential impact of disruptions. Impacts included emails and SMS messages from carriers to customers. Contact us today to learn more.

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