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While the CIO role has expanded significantly, the metrics used to evaluate their performance often remain tied to traditional IT values like cost management, operational efficiency, and system uptime. Here are three key recommendations for CIOs to share with business management: CIO metrics should align with strategic business outcomes.
This is a common scenario: A client reaches for benchmarks and metrics without fully grasping the larger context. But benchmarks, while useful in certain cases, are often misleading when taken out of context. Executives and boards want hard data, and benchmarks offer an easy way to provide seemingly objective metrics.
Knowledge management: GenAI helps organize and retrieve organizational knowledge, making it easier for IT professionals to access the information they need to solve problems and learn new skills. Learn more about IDCs research for technology leaders OR subscribe today to receive industry-leading research directly to your inbox.
Importantly, where the EU AI Act identifies different risk levels, the PRC AI Law identifies eight specific scenarios and industries where a higher level of risk management is required for “critical AI.” Learn more about IDC’s research for technology leaders OR subscribe today to receive industry-leading research directly to your inbox.
Whether we label it as customer-centric or product-led depends on how long we've been doing product management. In this webinar, we won't focus on the research methods for discovering user-needs. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.
Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.
As a result, many organizations, including the US Army, UPS, and MasterCard, have turned to technology business management (TBM) to better align IT spending with business value. The goal is to give such leaders widespread visibility into planning, benchmarking, and optimization of their IT investments, according to the TBM Council.
Keep reading for a look at key findings from our research, along with tips on how CISOs can apply them to enhance the effectiveness of the security personnel they manage. CISOs should expect to build and manage multiple teams. We also discovered a variety of approaches to organizing reporting structures for security functions.
In this context, the promises of genAI can be enticing, particularly in IT service management (ITSM). 89% of IT decision-makers are researching, piloting, or currently using AI-enabled technologies, an increase from 72% in 2023 to demonstrate a high level of trust in AI to simplify and streamline tasks.
We spoke with several IT leaders for their insights on what might make an IT worker safe or vulnerable in this environment and what steps CIOs can take to build and manage an IT team for survival. Klemenz: “The obvious answer is to become an expert — in data, development, networking, security, project management, something.
What is a managed service provider? Managed service provider business model Managed service providers structure their business to offer technology services cheaper than what it would cost an enterprise to perform the work itself, at a higher level of quality, and with more flexibility and scalability.
Challenge: Consumers want to shop on their own terms Recent research shows that 77% of consumers today buy through a mix of digital and physical shopping, while just 17% buy only online or only in physical stores (IDC Retail Insights: Consumer Sentiment Survey, 2024 — Findings and Implications, July 2024). And they are making progress.
In life sciences, LLMs can analyze mountains of research papers to accelerate drug discovery. Another client that comes to mind is a company that monetizes operational benchmarking of clinical facilities. Chitra Sundaram is the practice director of data management at Cleartelligence, Inc.
Master data management (MDM) is required to ensure the enterprise’s data is consistent, accurate, and controlled. Customer relationship management (CRM) , supply chain management (SCM) , and compliance all have one thing in common: they rely on an integrated, single view of quality data. for 180 days access.
Project managers are the front-line officers of the modern white-collar workforce who plan and organize projects, and then shepherd them to completion, making sure they don’t take too long or run over budget. How much does a project manager earn? Project manager salaries vary widely by industry and geography.
We examine the risks of rapid GenAI implementation and explain how to manage it. Get more advice from IDC on managing the risks of GenAI and build versus buy for GenAI. Get more advice from IDC on managing the risks of GenAI and build versus buy for GenAI. Daniel also leads the CIO/end-user research practice at IDC.
“A typical candidate for the CAIO role is someone with a proven track record of leading successful innovation programs and with a clear understanding of AI,” says David Weldon, adjunct research advisor with IDC’s Executive Programs (IEP) in IDC PlanScape: Chief AI Officer Role (May 2024). Here is your chance to be that leader.”
IDC research has found that 52% of organizations pay the ransom when attacked ( Ransomware 2024: If We Have Backups, Why Are We Still Paying a Ransom? ). Learn more about IDC’s research for technology leaders. Babin has extensive experience as a senior management consultant at two global consulting firms.
MIT Center for Information Systems Research The MIT Center for Information Systems Research (MIT CISR) operates as a research center in Sloan School of Management at the Massachusetts Institute of Technology. We work directly with technology leaders, executives, and boards to develop our research insights.”
Before you know it, your IT organization is managing dozens or even hundreds of security tools with overlapping functionalities and tenuous integrations. Tools that can help with security tool discovery include: Software asset management (SAM) tools, which identify software in the environment. Contact us today to learn more.
Acknowledging the challenges of digital transformation Lack of precedence or an absence of suitable benchmarks for results could be limiting factors for a digitalization exercise. Sharing of resources, ideas and research between teams should not only be encouraged but should be bestowed with tangible rewards.
CIOs must also partner with CISOs, legal, human resources, and business leaders to build awareness of policies and develop a generative AI risk management strategy. Copilot benchmarks show productivity improvements Early benchmarks show that people using copilots are more productive and use time savings to focus on higher-level functions.
Water management projects are more dominant in water-scarce regions, Breckenridge says. In the EV and battery space, software engineers and product managers are driving the build-out of connected charging networks and improving battery life. In the U.S., Silicon Valley is an outlier at much higher ranges, Breckenridge says.
This includes an operating system or operating environment, remote management and security tools, analytics and data management solutions, and application-specific software. Managing and orchestrating the resources flow between multiple devices, infrastructure and network at the edge. Edge as a service.
Effective risk management will be crucial for addressing legal and reputational risks, and innovation strategies may require adjustments to comply with regulatory standards. Swapnil Shende, associate researchmanager for AI at IDC Asia/Pacific, sees complications for multinational organizations.
to create a continual learning system, ultimately leading to higher yields and improved resource management for farmers. Apply business-centric thinking: Manage deep automation as a business transformation, prioritizing agility and resilience over mere cost optimization. Learn more about IDC’s research for technology leaders.
For example: Walmart’s management of supplier commitments helped meet defined targets six years ahead of its 2030 deadline. IDC research indicates that nearly 30% of organizations worldwide have embedded sustainability into their business model and overall strategy. Learn more about IDC’s research for technology leaders.
Typically, an enterprise architecture framework includes a set of architectural patterns that guide the design and implementation of solutions, along with tools and techniques for managing the enterprise architecture. Learn more about IDC’s research for technology leaders. Contact us today to learn more.
By visualizing data through intuitive dashboards and providing predictive insights, sales analytics software transforms how businesses approach sales management. ZoomInfo ZoomInfos GTM intelligence platform redefines sales performance with an unmatched combination of B2B data, market signals, and AI-fueled research and engagement tools.
According to IDC Research, “Downtime continues to cost cloud buyers” (IDC’s Cloud Pulse, 4Q23: Executive Summary, Part II — 2024 Cloud Return on Investment). Vendor risk management Assess vendor capabilities: Regularly evaluate the risk management and disaster recovery capabilities of key vendors.
According to IDC research, edge computing is growing worldwide at 15% annually and will reach $232 billion in 2024. Edge computing will play a pivotal role in the deployment of AI applications,” says Dave McCarty, research vice president for cloud and edge services at IDC. Learn more about IDC’s research for technology leaders.
What Is Competitive Benchmarking? Competitive benchmarking uses qualitative and quantitative data to rank IT vendors against their peers. Competitive benchmarking is a tool that TBR has been providing to leading IT vendors for nearly 20 years.
Dr. Ron Babin , an adjunct research advisor for IDC, is a senior management consultant and professor who specializes in outsourcing and IT management (ITM) issues. Babin has extensive experience as a senior management consultant at two global consulting firms. Contact us today to learn more.
In researching this article, I found gaps where CIOs promised capabilities to stakeholders, but implementations and business impacts have lagged expectations. But 99% also report technical challenges, listing integration (68%), data volume and cleansing (59%), and managing unstructured data (55% ) as the top three.
In the past, strategies for managing open source risks tended to boil down to relatively simplistic practices, like scanning open source code for security vulnerabilities prior to deploying it or incorporating it into an enterprise code base. Learn more about IDC’s research for technology leaders. Contact us today to learn more.
Based on internal research, when these companies acted based on the following process, they recorded positive results related to customer defects (20% to 30% down); employee experience (20% up); and customer satisfaction (60% up). Developer velocity index benchmarking. The results are not definitive, but they are promising.
CIOs have a long history of managing incidents and disasters through established IT practices, guided by frameworks such as ITIL for incident management and disaster recovery. Depending on the organization, the CISO may report to the CIO, the risk management organization, or in some cases to the CEO or CFO.
Gartner’s managing VP Mary Mesaglio said she remained optimistic for tech investments, with the latest crisis offering CIOs yet another opportunity to “make the difference”. Gartner is benchmarking 16 ODMs that organisations can use to compare their protection levels to their peers. global inflation rate.
Of course, if data related to technology investments shows the organization has improved its vulnerability management technology in recent years, then business leaders could rule out technology shortcomings as the root cause of vulnerability management challenges. Learn more about IDC’s research for technology leaders.
The successful execution resulted in a more efficient, transparent, and responsive organization capable of swiftly managing over $1 trillion in tax refunds and economic relief. Ensure data is managed as a valuable asset throughout modernization. Learn more about IDC’s research for technology leaders.
Salesforce debuts gen AI benchmark for CRM June 18, 2024: The software company’s new gen AI benchmark for CRM aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. The agent will be accessible via their respective software interfaces.
Platform features including email marketing, lead scoring , and campaign management. The platform’s AI-driven approach optimizes prospecting, lead and account research, and playbook execution. Built on the D&B Cloud, this solution offers a comprehensive suite of tools for data management , visualization, and benchmarking.
Many governments have started to define laws and regulations to govern how AI impacts citizens with a focus on safety and privacy; IDC predicts that by 2028 60% of governments worldwide will adopt a risk management approach in framing their AI and generative AI policies ( IDC FutureScape: Worldwide National Government 2024 Predictions ).
Last year, Harvard Business Review published a great article on the ways that AI are changing contract management. Read on for ways to improve how your company manages contracts with machine learning. You should review your company’s contract management strategy and analyze it for efficiency gaps. Documentation.
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