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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO

While the CIO role has expanded significantly, the metrics used to evaluate their performance often remain tied to traditional IT values like cost management, operational efficiency, and system uptime. Here are three key recommendations for CIOs to share with business management: CIO metrics should align with strategic business outcomes.

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Benchmarks without context are meaningless: The pitfalls of data without insight

CIO

This is a common scenario: A client reaches for benchmarks and metrics without fully grasping the larger context. But benchmarks, while useful in certain cases, are often misleading when taken out of context. Executives and boards want hard data, and benchmarks offer an easy way to provide seemingly objective metrics.

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Bridging the IT skills gap, Part 1: Assessing current strategies and introducing GenAI as a unified solution

CIO

Knowledge management: GenAI helps organize and retrieve organizational knowledge, making it easier for IT professionals to access the information they need to solve problems and learn new skills. Learn more about IDCs research for technology leaders OR subscribe today to receive industry-leading research directly to your inbox.

IT 467
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Global AI regulations: Beyond the U.S. and Europe

CIO

Importantly, where the EU AI Act identifies different risk levels, the PRC AI Law identifies eight specific scenarios and industries where a higher level of risk management is required for “critical AI.” Learn more about IDC’s research for technology leaders OR subscribe today to receive industry-leading research directly to your inbox.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

Whether we label it as customer-centric or product-led depends on how long we've been doing product management. In this webinar, we won't focus on the research methods for discovering user-needs. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association.

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5 top business use cases for AI agents

CIO

Then in November, the company revealed its Azure AI Agent Service, a fully-managed service that lets enterprises build, deploy and scale agents quickly. Before that, though, ServiceNow announced its AI Agents offering in September, with the first use cases for customer service management and IT service management, available in November.

Business 538
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TBM helps CIOs translate tech spending to business outcomes

CIO

As a result, many organizations, including the US Army, UPS, and MasterCard, have turned to technology business management (TBM) to better align IT spending with business value. The goal is to give such leaders widespread visibility into planning, benchmarking, and optimization of their IT investments, according to the TBM Council.

Business 377