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When is data too clean to be useful for enterprise AI?

CIO

Once the province of the data warehouse team, data management has increasingly become a C-suite priority, with data quality seen as key for both customer experience and business performance. A golden dataset of questions paired with a gold standard response can help you quickly benchmark new models as the technology improves.

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Benchmarks without context are meaningless: The pitfalls of data without insight

CIO

This is a common scenario: A client reaches for benchmarks and metrics without fully grasping the larger context. But benchmarks, while useful in certain cases, are often misleading when taken out of context. Executives and boards want hard data, and benchmarks offer an easy way to provide seemingly objective metrics.

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CIO metrics are failing digital transformation; it’s time to radically rethink success

CIO

While the CIO role has expanded significantly, the metrics used to evaluate their performance often remain tied to traditional IT values like cost management, operational efficiency, and system uptime. Here are three key recommendations for CIOs to share with business management: CIO metrics should align with strategic business outcomes.

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Banks bet on AI to deliver digital efficiencies

CIO

The Global Banking Benchmark Study 2024 , which surveyed more than 1,000 executives from the banking sector worldwide, found that almost a third (32%) of banks’ budgets for customer experience transformation is now spent on AI, machine learning, and generative AI.

Banking 530
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2020 Database Strategies and Contact Acquisition Survey Report

47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance. Database benchmarks for education and resource prioritization.

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Is your IT service management strategy empowering your employees or getting in their way?

CIO

IT Service Management (ITSM) systems are designed precisely to minimize these interruptions, turning potential inconveniences into non-events so the day can go ahead—business as usual. For more data, actionable insights, and industry benchmarks, download the 2024 edition of the Freshservice IT Service Management Benchmark Report.

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Why genAI is the force multiplier you need for effective IT service management

CIO

In this context, the promises of genAI can be enticing, particularly in IT service management (ITSM). Utilizing AI in IT and employee service management Because of the hype built around generative AI, IT leaders may feel pressured and act in haste to implement AI into their IT environment.

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Understanding User Needs and Satisfying Them

Speaker: Scott Sehlhorst

Whether we label it as customer-centric or product-led depends on how long we've been doing product management. Attendance of this webinar will earn one PDH toward your NPDP certification for the Product Development and Management Association. We know we want to create products which our customers find to be valuable.