CIO

NOVEMBER 14, 2024

Challenge: Consumers want to shop on their own terms Recent research shows that 77% of consumers today buy through a mix of digital and physical shopping, while just 17% buy only online or only in physical stores (IDC Retail Insights: Consumer Sentiment Survey, 2024 — Findings and Implications, July 2024). And they are making progress.

Retail 243

Retail Competitive Cyberspace IT 243

CIO

SEPTEMBER 24, 2024

A typical candidate for the CAIO role is someone with a proven track record of leading successful innovation programs and with a clear understanding of AI,” says David Weldon, adjunct research advisor with IDC’s Executive Programs (IEP) in IDC PlanScape: Chief AI Officer Role (May 2024).

IT 489

IT Benchmarking Learning Research 489

CIO

AUGUST 1, 2024

MIT Center for Information Systems Research The MIT Center for Information Systems Research (MIT CISR) operates as a research center in Sloan School of Management at the Massachusetts Institute of Technology. We work directly with technology leaders, executives, and boards to develop our research insights.”

IT 501

IT Knowledge Benchmarking Security 501

CIO

DECEMBER 19, 2024

One of the fastest-growing industries in the world, climate tech and its companion area of nature tech require a wide range of skills to help solve significant environmental problems. In especially high demand are IT pros with software development, data science and machine learning skills.

IT 195

IT Startups Innovation Security 195

CIO

FEBRUARY 6, 2025

In life sciences, LLMs can analyze mountains of research papers to accelerate drug discovery. Another client that comes to mind is a company that monetizes operational benchmarking of clinical facilities. From automating tedious tasks to unlocking insights from unstructured data, the potential seems limitless. Ive seen this firsthand.

Analysis 431

Analysis Retail Predictive Analytics Benchmarking 431

CIO

JULY 30, 2024

Kenneth Gonzalez, Head of Analyst Relations, Freshworks, highlights some key findings from Freshworks’ Freshservice IT Service Management Benchmark Report 2024 (FBR 2024) , which surveyed more than 9,400 organizations across over 100 countries, that corroborates the value of generative AI in ITSM. The result?

Management 430

Management IT Benchmarking Predictive Analytics 430

CIO

SEPTEMBER 12, 2024

It is often suggested that rapid advances in technology are threatening jobs in the IT sector perhaps more than any other. Among the cited factors are the rapid popularity of AI technologies and the desire to automate many processes. The most important action is to ensure that IT staff are kept current with new and critical technologies.

Management 432

Management IT Education Benchmarking 432

CIO

NOVEMBER 17, 2023

Related: 8 ways to get the most from your managed service provider ] Top managed service providers Key players in the managed services market include Accenture, Fujitsu, IBM, Cisco Systems, Ericsson, Lenovo, DXC, and Hewlett Packard Enterprise Development, according to Grand View Research. What is a managed service provider?

Management 488

Management IT Security Security 488

CIO

OCTOBER 16, 2024

Although it identifies six ethical principles, these haven’t been translated into codified benchmarks, and there have yet to be any concrete standards or recommendations issued. Researchers point out that the act is expected to have an impact beyond EU borders due to its “wide extraterritorial effects.”

Benchmarking 448

Benchmarking Research Knowledge Innovation 448

CIO

FEBRUARY 5, 2024

After thorough research, Oracle’s Exadata Cloud at Customer emerged as the ideal solution. This choice was bolstered by third-party benchmark reports, which highlighted significant advantages such as approximately 35% lower total cost of ownership (TCO) compared to traditional solutions.

Banking 448

Banking IT Benchmarking Innovation 448

CIO

DECEMBER 5, 2024

These smaller providers contribute significantly to the diversity of online information. When they’re squeezed out by competition or forced to hide behind paywalls to sustain themselves, it reduces the variety of voices and viewpoints available on the web. Algorithm-driven platforms are partly to blame for this problem.

Algorithm 221

Algorithm Benchmarking Gaming Research 221

CIO

DECEMBER 5, 2023

Some organizations have been innovating, transforming, and growing so fast that they haven’t had time to clear up older cost structures that start getting in the way,” says Stewart Buchanan, research vice president on Gartner’s CIO team. Today’s CIO is not just a technology leader, but a business executive. But it’s not the only one.

IT 521

IT Analysis Technology Technology 521

CIO

JULY 25, 2024

CIOs have a long history of managing incidents and disasters through established IT practices, guided by frameworks such as ITIL for incident management and disaster recovery. However, as ecommerce has proliferated, security threats have increased, elevating cybersecurity to a board-level concern.

Security 416

Security Security IT Banking 416

CIO

JANUARY 8, 2025

Acknowledging the challenges of digital transformation Lack of precedence or an absence of suitable benchmarks for results could be limiting factors for a digitalization exercise. When talking about leading a digital change, the level of all the above is many degrees higher.

Innovation 418

Innovation Capital Benchmarking Technology 418

CIO

MARCH 5, 2024

Copilot benchmarks show productivity improvements Early benchmarks show that people using copilots are more productive and use time savings to focus on higher-level functions. GitHub first launched its copilot in 2021 , and Microsoft 365 Copilot became generally available a few months ago.

Benchmarking 468

Benchmarking Human Resources Data Analysis Research 468

CIO

SEPTEMBER 3, 2024

IDC research has found that 52% of organizations pay the ransom when attacked ( Ransomware 2024: If We Have Backups, Why Are We Still Paying a Ransom? ). Learn more about IDC’s research for technology leaders. Your knowledge of the legal requirements must be current; it will be too late to learn during the attack and recovery.

Hospitals 482

Hospitals Benchmarking Research Globalization 482

CIO

SEPTEMBER 26, 2024

Learn more about IDC’s research for technology leaders. Dr. Ken Knapton is an adjunct research advisor for IDC’s IT Executive Programs (IEP). As we saw recently with the CrowdStrike outage, the interconnected nature of enterprises today brings with it great risk that can have a significant negative effect on any company’s finances.

Airline 497

Airline Banking Security Security 497

CIO

AUGUST 22, 2024

Keep reading for a look at key findings from our research, along with tips on how CISOs can apply them to enhance the effectiveness of the security personnel they manage. Most large businesses have a security team. But what, exactly, does that security team look like? How is it structured? To whom do its members report? Most have several.

Security 459

Security Security Management Startups 459

CIO

SEPTEMBER 10, 2024

Learn more about IDC’s research for technology leaders. Schwartz is an adjunct research advisor with IDC’s IT Executive Programs (IEP), focusing on IT business, digital business, disaster recovery, and data management. For example, one of the largest energy companies in the world has embraced TOGAF — to a point.

Banking 434

Banking Benchmarking Research Technology 434

CIO

AUGUST 13, 2024

Indeed, according to the 2023 survey (September 2023), 71.1% of respondents said they were accelerating or continuing to invest in automation to replace part of the workforce, and 73.7% said it was to improve processes in the context of difficult economic conditions. It emphasizes end-to-end integration, intelligent design, and continuous learning.

Benchmarking 488

Benchmarking Learning Intelligence Intelligence 488

CIO

AUGUST 29, 2024

The research also found that getting security tools under control through consolidation and other methods can save an average of about 16% of total tool costs and nearly 20% of analyst time. Learn more about IDC’s research for technology leaders. The CISO sees a new kind of security threat that requires a different security tool.

Security 468

Security Security Benchmarking Research 468

CIO

APRIL 5, 2024

The EU and US want to foster scientific information exchange between AI experts on either side of the Atlantic in areas such as developing benchmarks and assessing potential risks. Researchers gave the development of US-EU coordination on AI a cautious welcome, while looking for more detail on the specifics. “AI

Benchmarking 488

Benchmarking Intelligence Intelligence Technology 488

CIO

SEPTEMBER 19, 2024

According to IDC research, edge computing is growing worldwide at 15% annually and will reach $232 billion in 2024. Edge computing will play a pivotal role in the deployment of AI applications,” says Dave McCarty, research vice president for cloud and edge services at IDC. Despite challenges, the move to the edge is gathering steam.

Learning 446

Learning Benchmarking Research Technology 446

TBR

JUNE 28, 2024

What Is Competitive Benchmarking? Competitive benchmarking uses qualitative and quantitative data to rank IT vendors against their peers. Competitive benchmarking is a tool that TBR has been providing to leading IT vendors for nearly 20 years.

Benchmarking 130

Benchmarking Competitive Alliance Analysis 130

CIO

AUGUST 20, 2024

Edge computing is a distributed computing paradigm that includes infrastructure and applications outside of centralized, dedicated, and cloud datacenters located as close as necessary to where data is generated and consumed. The ability to provision IT service at the edge is increasingly a requirement in our digital-first world.

Benchmarking 448

Benchmarking Banking Research Retail 448

CIO

SEPTEMBER 5, 2024

When it comes to security, knowing you have a problem is only half the battle – if that. Figuring out how to solve the problem efficiently is what really matters. And to do that, you need to determine the root cause of the problem. Is it a people issue, such as lack of enough security personnel? For CISOs, answering these questions is rarely easy.

Technology 435

Technology Technology Security Security 435

CIO

JUNE 6, 2024

People use it for general research, too. “We The overhype of generative AI was unavoidable last year, yet despite all the distraction, unproven benefits, and potential pitfalls, Dana-Farber Cancer Institute CIO Naomi Lenane didn’t want to ban the technology outright. So DFCI took three main steps to deploy gen AI in a controlled way.

Human Resources 491

Human Resources Security Security Research 491

CIO

JUNE 27, 2024

Swapnil Shende, associate research manager for AI at IDC Asia/Pacific, sees complications for multinational organizations. The situation could become even more complex for multinational companies.

Intellectual Property 480

Intellectual Property Alliance Benchmarking Innovation 480

CIO

AUGUST 8, 2024

For many stakeholders, there is plenty to love about open source software. Developers tend to enjoy the ability to speed application development by borrowing open source code. CFOs like the fact that open source is often free or low in cost. IT teams benefit from the sprawling, dynamic support communities that surround major open source projects.

Security 476

Security Security Startups Benchmarking 476

CIO

NOVEMBER 20, 2023

Based on internal research, when these companies acted based on the following process, they recorded positive results related to customer defects (20% to 30% down); employee experience (20% up); and customer satisfaction (60% up). Developer velocity index benchmarking. And like the Holy Grail, it has been elusive. So, it’s complicated.

Pharmaceutical 476

Pharmaceutical Benchmarking Finance Retail 476

CIO

JANUARY 31, 2024

1 Powered by the latest Intel GPUs and CPUs aboard liquid-cooled Dell servers, the Dawn supercomputer combines breakthrough artificial intelligence (AI) and advanced high-performance computing (HPC) technology to help researchers solve the world’s most complex challenges Accelerating breakthrough Dawn vastly increases the U.K.’s

Innovation 448

Innovation Research Benchmarking Technology 448

CIO

OCTOBER 17, 2024

] Forty-one percent of organizations adopted and used digital platforms for all or most functions in 2024, compared with just 26% in 2023, according to IDC’s May 2024 Future Enterprise Resiliency and Spending Survey, Wave 5. Collectively, these shortcomings create a brittle IT environment prone to breakdowns.

Due Diligence 405

Due Diligence Innovation Benchmarking Technology 405

CIO

JULY 10, 2024

Christopher Tozzi , an adjunct research advisor for IDC, is senior lecturer in IT and society at Rensselaer Polytechnic Institute. Prior to pivoting to his current focus on researching and writing about technology, Christopher worked full-time as a tenured history professor and as an analyst for a San Francisco Bay area technology startup.

Security 461

Security Security Startups Benchmarking 461

CIO

AUGUST 22, 2024

Salesforce debuts gen AI benchmark for CRM June 18, 2024: The software company’s new gen AI benchmark for CRM aims to help businesses make more informed decisions when choosing large language models (LLMs) for use with business applications. Based in San Francisco, Calif., Salesforce has a market cap of $252.71

Commerce 344

Commerce Benchmarking Startups Sales 344

Zoominfo

JANUARY 24, 2025

ZoomInfo ZoomInfos GTM intelligence platform redefines sales performance with an unmatched combination of B2B data, market signals, and AI-fueled research and engagement tools. Performance Benchmarking: Chorus allows teams to benchmark individual and team performance against top performers by analyzing patterns in successful deals.

Sales 246

Sales Benchmarking Analysis Intelligence 246

CIO

JULY 2, 2024

As an adjunct research advisor and former vice president of research with IDC’s IT Executive Programs (IEP) and the CIO and Technology Professionals Agenda program, Serge focuses on digital transformation leadership for business and technology executives. Successful future proofing requires collaboration across the organization.

Innovation 418

Innovation Technology Technology Banking 418