CIO

NOVEMBER 14, 2024

Getting further along the sustainability path, though, can be hampered by supply chain partners that haven’t adapted to meet new requirements (less than 22% of retailers can report on Scope 3 requirements for their supply chains). Other impediments include older IT systems and lack of visibility into sales and the supply chain.

Retail 244

Retail Competitive Cyberspace IT 244

CIO

SEPTEMBER 24, 2024

Our benchmark studies tell us there is a $60 to $80 million efficiency opportunity. Inspired by the vast potential of generative AI, many IT and business leaders are concluding the best way to realize the transformative potential of all forms of AI is by handing responsibility to a single leader — a chief AI officer (CAIO).

IT 489

IT Benchmarking Learning Research 489

CIO

FEBRUARY 24, 2023

Like many airlines, Lufthansa Group had its business upended by the COVID-19 pandemic. By April 2020, with travel bans proliferating, the airline suffered losses of €1 million per hour. Lufthansa’s customer experience (CX) strategy has three pillars, Rückert says: physical, service, and digital. Self-service is now much more important.”

Airline 541

Airline Travel IT Benchmarking 541

CIO

APRIL 10, 2024

Benchmarking the cloud The Intel Developer Cloud, launched in September, has become a popular platform for developers to both evaluate Intel hardware and deploy AI workloads. It is built on open software, including Intel’s oneAPI, to support the benchmarking of large-scale AI deployments. Clark says.

Benchmarking 450

Benchmarking IT Intelligence Intelligence 450

CIO

NOVEMBER 18, 2024

The Global Banking Benchmark Study 2024 , which surveyed more than 1,000 executives from the banking sector worldwide, found that almost a third (32%) of banks’ budgets for customer experience transformation is now spent on AI, machine learning, and generative AI. Among laggards, only 70% think so.

Banking 530

Banking Benchmarking Data Analysis Analysis 530

CIO

JULY 30, 2024

The recent Freshworks Freshservice IT Service Management Benchmark Report (FBR) 2024 , which surveyed more than 9,400 organizations across 100 countries, outlines the seven essential IT service delivery KPIs . Customer Satisfaction (CSAT): Measures satisfaction with IT services.

Management 436

Management Benchmarking IT KPI 436

CIO

MARCH 19, 2025

At the time, the best AIs couldnt pass the 5% mark on the SWE-bench, a challenging benchmark designed to see how well AI can solve real-world coding problems. The next evolution of AI has arrived, and its agentic. The technology is relatively new, but all the major players are already on board. Devin scored nearly 14%.

Business 538

Business Technology Technology Globalization 538

CIO

AUGUST 1, 2024

By participating in this council, CIOs gain invaluable opportunities to exchange ideas, benchmark strategies, and stay ahead of emerging trends in the rapidly evolving tech landscape. Inspire aims to empower CIOs at every stage of their careers by cultivating rewarding relationships and developing thought leadership, Ferrise says. “It

IT 501

IT Knowledge Benchmarking Security 501

CIO

JULY 23, 2024

As a digital transformation leader and former CIO, I carry a healthy dose of paranoia. Call it survival instincts: Risks that can disrupt an organization from staying true to its mission and accomplishing its goals must constantly be surfaced, assessed, and either mitigated or managed. Is the organization transforming fast enough?

IT 535

IT Security Security Innovation 535

CIO

DECEMBER 19, 2024

One of the fastest-growing industries in the world, climate tech and its companion area of nature tech require a wide range of skills to help solve significant environmental problems. In especially high demand are IT pros with software development, data science and machine learning skills.

IT 195

IT Startups Innovation Security 195

CIO

JULY 30, 2024

Kenneth Gonzalez, Head of Analyst Relations, Freshworks, highlights some key findings from Freshworks’ Freshservice IT Service Management Benchmark Report 2024 (FBR 2024) , which surveyed more than 9,400 organizations across over 100 countries, that corroborates the value of generative AI in ITSM. The result?

Management 432

Management IT Benchmarking Predictive Analytics 432

CIO

OCTOBER 17, 2023

Further, the company is adding another tool, dubbed NetSuite Benchmark 360, that will allow enterprises to analyze key operational and financial metrics and understand how they are performing compared to similar enterprises in their industry and region. Bill Capture, too, has been made generally available.

IT 493

IT Finance Benchmarking Capital 493

CIO

NOVEMBER 14, 2023

As we usher in a new era of IT innovations, the impact of mainframes serves as both an inspiration and a benchmark. Their consistent role in daily functions, often unnoticed, sets a benchmark for new technologies. And then came the cloud, a transformative revolution that took the IT world by storm.

Learning 477

Learning IT Benchmarking Innovation 477

CIO

APRIL 13, 2023

To better focus security spend, some chief information security officers (CISOs) are shifting their risk assessments from IT systems to the data, applications, and processes that keep the business going. “If This ranges from the need to meet the European Union’s GDPR to complying with security requirements from customers.

Security 420

Security Security Benchmarking Business 420

CIO

JANUARY 1, 2025

In addition, Abril highlights specific benefits gained from applying new technologies. Structuring the digital strategy In recent years, Soltour has launched its own digital transformation plan to consolidate its position as a tech adoption leader among tour operations. We want to have the best specialists in the field.

Innovation 436

Innovation Travel Benchmarking Technology 436

CIO

OCTOBER 17, 2024

Deepak Jain, CEO of a Maryland-based IT services firm, has been indicted for fraud and making false statements after allegedly falsifying a Tier 4 data center certification to secure a $10.7 million contract with the US Securities and Exchange Commission (SEC). By then, the Commission had spent $10.7 million on the contract​.

Profiling 460

Profiling Security Security Benchmarking 460

CIO

FEBRUARY 6, 2025

Another client that comes to mind is a company that monetizes operational benchmarking of clinical facilities. From automating tedious tasks to unlocking insights from unstructured data, the potential seems limitless. But heres the question I keep asking myself: do we really need this immense power for most of our analytics?

Analysis 432

Analysis Retail Predictive Analytics Benchmarking 432

CIO

SEPTEMBER 12, 2024

It is often suggested that rapid advances in technology are threatening jobs in the IT sector perhaps more than any other. Among the cited factors are the rapid popularity of AI technologies and the desire to automate many processes. The most important action is to ensure that IT staff are kept current with new and critical technologies.

Management 434

Management IT Education Benchmarking 434

CIO

MARCH 25, 2025

This initiative goes beyond a technological leap; it is a commitment to building a resilient, future-ready digital infrastructure for AI modernisation across Abu Dhabi government entities and sets a global benchmark for innovation, said Peng Xiao, Group CEO ofG42.

Benchmarking 312

Benchmarking Innovation Globalization Intelligence 312

CIO

JANUARY 17, 2023

This includes running a benchmarking spend analysis on all categories relative to industry peers, as well as leading technology companies. So when it comes to securing funding and resources from the board, is the CIO put in the box seat if technology is at the center of investment strategy? Not necessarily. That’s a core benefit of cloud.

IT 519

IT Capital Benchmarking Technology 519

CIO

FEBRUARY 5, 2024

This choice was bolstered by third-party benchmark reports, which highlighted significant advantages such as approximately 35% lower total cost of ownership (TCO) compared to traditional solutions. The company aims to provide customers with a banking journey that is not just efficient and secure, but also innovative, engaging, and memorable.

Banking 450

Banking IT Benchmarking Innovation 450

CIO

DECEMBER 5, 2023

IT leaders have always needed to exercise fiscal responsibility while meeting business demands for technology. But as digital transformation efforts have intensified in recent years, CIOs have had fewer opportunities to pause and reevaluate IT’s financial situation. But it’s not the only one.

IT 521

IT Analysis Technology Technology 521

CIO

NOVEMBER 17, 2023

What is a managed service provider? MSPs can also bundle in hardware, software, or cloud technology as part of their offerings. Subscription-based pricing: Because MSPs provide ongoing services for their clients, payments for services are typically recurring on a monthly or annual basis.

Management 488

Management IT Security Security 488

CIO

FEBRUARY 26, 2025

By deepening our collaboration with IBM, we are harnessing the power of AI, from intelligent customer interactions to optimized flight operations, to set a new benchmark for the future of aviation. This ambitious plan positions Saudi Arabia as a global aviation hub, driving economic growth and diversification beyond oil. USD billion by 2030.

Airline 249

Airline Travel Benchmarking Innovation 249

CIO

NOVEMBER 5, 2024

Through this transformation, Almarai is setting a new benchmark for efficiency and innovation in the food and beverage industry, preparing the company to stay ahead in a rapidly evolving global market. We are confident this collaboration will unlock new opportunities, drive our growth, and redefine customer experience standards in the region.”

IT 341

IT Benchmarking Innovation Globalization 341

CIO

JULY 25, 2024

CIOs have a long history of managing incidents and disasters through established IT practices, guided by frameworks such as ITIL for incident management and disaster recovery. However, as ecommerce has proliferated, security threats have increased, elevating cybersecurity to a board-level concern.

Security 417

Security Security IT Banking 417

CIO

JANUARY 8, 2025

Acknowledging the challenges of digital transformation Lack of precedence or an absence of suitable benchmarks for results could be limiting factors for a digitalization exercise. When talking about leading a digital change, the level of all the above is many degrees higher.

Innovation 419

Innovation Capital Benchmarking Technology 419

CIO

MARCH 7, 2023

But the new benchmark in salaries has already been set. Since the onset of the pandemic, IT has risen in prominence as an engine for business sustainability and growth across all industries. The subsequent demand for enterprise IT talent has led to a sharp spike in salaries CIOs must pay to staff their teams.

IT 419

IT Travel Banking Innovation 419

CIO

OCTOBER 16, 2024

Although it identifies six ethical principles, these haven’t been translated into codified benchmarks, and there have yet to be any concrete standards or recommendations issued. Top LLMs vary widely on benchmark performance Compl-AI said that all the models fared well in not following harmful instructions and not producing prejudiced answers.

Benchmarking 450

Benchmarking Research Knowledge Innovation 450

CIO

SEPTEMBER 22, 2022

The company based its end-to-end forecasting tool on a production benchmarking and simulation engine from MIBCON NDC built on SAP S/4HANA and SAP Analytics Cloud with robust data processing, system stability, and user-friendly dashboard reporting and analytics. In the chemical production industry, nothing stands still.

Value Chain 370

Value Chain IT Benchmarking Finance 370

CIO

DECEMBER 5, 2024

These smaller providers contribute significantly to the diversity of online information. When they’re squeezed out by competition or forced to hide behind paywalls to sustain themselves, it reduces the variety of voices and viewpoints available on the web. Algorithm-driven platforms are partly to blame for this problem.

Algorithm 222

Algorithm Benchmarking Gaming Research 222

CIO

MAY 16, 2023

For companies looking for an edge in the tight talent market, a solid DEI strategy and employee engagement often go hand in hand, creating a balance that fosters an inclusive work environment. And those efforts have paid off, with BCBSNC coming in at No. 1 on Computerworld’s 2023 Best Places to Work in IT list for large companies.

IT 370

IT Benchmarking Knowledge Innovation 370

Crayon

AUGUST 11, 2021

Social media competitive analysis is the process of pinpointing your top competitors and gathering information about their results (both good and bad) to benchmark against your own. There are tons of moving parts when it comes to keeping up with your competitors’ digital footprints.

Analysis 662

Analysis Competitive Benchmarking Competitive Intelligence 662

TBR

JUNE 28, 2024

What Is Competitive Benchmarking? Competitive benchmarking uses qualitative and quantitative data to rank IT vendors against their peers. Competitive benchmarking is a tool that TBR has been providing to leading IT vendors for nearly 20 years.

Benchmarking 130

Benchmarking Competitive Alliance Analysis 130

CIO

DECEMBER 4, 2024

Carlo describes his dual role as Chief Digital and Information Officer (CDIO) as one that combines both traditional IT and digital transformation responsibilities. “We We look at data as a valuable commodity. Just like refining materials in the aluminium process, we are refining data to unlock untapped potential,” Carlo explains.

Globalization 244

Globalization Benchmarking Innovation Finance 244