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Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

Similarly, 52% used SaaS applications for human resources (HR) management, while half of those surveyed also preferred SaaS for business intelligence tools and customer relationship management. Assignments take about six minutes on average and maintain 100% resolution.

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5 top business use cases for AI agents

CIO

At the time, the best AIs couldnt pass the 5% mark on the SWE-bench, a challenging benchmark designed to see how well AI can solve real-world coding problems. Software development and IT Cognition released Devin, billed as the worlds first AI software engineer, in March last year. Devin scored nearly 14%.

Business 538
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Generative AI copilots: What’s hype and where to drive results

CIO

CIOs must also partner with CISOs, legal, human resources, and business leaders to build awareness of policies and develop a generative AI risk management strategy. CIOs and IT leaders are at the center and must decide what copilots to test, who should receive access, and whether experiments are delivering business value.

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The DX roadmap: David Rogers on driving digital transformation success

CIO

When they look at a new problem, they start by gathering loads of third-party data and benchmarking through consulting firms. For example, CNN decided to get into digital news after looking at many benchmarks and reading several reports, thinking subscribers will pay monthly for a standalone news app.

Matrix 488
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Key considerations to cancer institute’s gen AI deployment

CIO

Actual end users were coming from quality and safety, philanthropy, human resources saying, ‘We want to synthesize seven different job descriptions into one,’ with clear use cases. When selecting which specific commercial LLM to use, the Institute looked at benchmarks from LMSYS Arena. Some of these I hadn’t thought about.”

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Pulse Surveys Must be Part of Every Company’s Data Strategy

Smart Data Collective

As a manager, executive, supervisor, or human resources professional, part of your role is to develop and help talent grow. On one hand, they help human resources departments establish a direction to focus their efforts. However, they don’t use data enough to improve their internal culture.

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Leveraging Data Science To Grow And Manage Your Team

Smart Data Collective

Ideally, you want project management software that features SLAs, benchmarks, metrics, along with real-time, easy-to-read reports that don’t take too much time out of your day to digest and respond to. You can therefore quickly identify any obstacles or problems and ensure a more flexible, effective, and productive outsourcing arrangement.