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Freshworks’ annual benchmark report outlines key trends evolving IT service management

CIO

Understanding the global landscape: how organizations are tapping IT services to support workflow From customer relationship management (CRM) to HR, organizations are always looking for ways to work more efficiently. To address this issue, operators may look into implementing a priority matrix to streamline ticket queue management.

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Exploration to elimination: CIO road map for adaptive technology portfolios

CIO

Enter the Technology Investment Matrix — a holistic approach that spans four key phases: exploration, exploitation, evolution, and elimination. The Technology Investment Matrix isn’t just a framework — it’s a mindset that empowers IT leaders to build adaptive technology portfolios that balance innovation with practicality.

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How 2 Australian sporting brands leverage human-centric digital innovation to drive new fan experiences in and out of the arena

CIO

“Working with Infosys over the past five years has enabled us to set new benchmarks in fan engagement using digital technologies,” says Tennis Australia CEO and Australian Open Tournament Director, Craig Tiley. Helping AGPC was strategic technology partner, WONGDOODY, the global human experience company of Infosys.

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The Expert Guide to Creating a Marketing Growth Strategy

CXL

The Ansoff Matrix , named for its strategist creator Igor Ansoff, can be a helpful tool as you evaluate growth opportunities. Such as UK-based money app Cleo’s expansion into the United States : Cleo’s marketing team might test actions like: Regional or global expansion. Expanding into foreign markets or untapped domestic markets.

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Implications of the Fed’s Increased Inflation Target

Alpha Sense BI

Further, debt will be priced within a risk matrix that acknowledges federal deficits, political dysfunction, and potential inflation-related losses. As of October 6, the rate on the benchmark 10-year Treasury Inflation-Protected Securities stood at 2.48%, marking a significant increase compared to a decade ago. Is a 2% Target Feasible?

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Six steps to creating a successful IT strategy: A guide for CIOs

CIO

A prioritization matrix can be used to rank gaps, highlighting those that require immediate attention versus those that can be addressed over a longer time frame. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets.

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Is your disaster recovery a house of cards? Why BIA, BCP, and DRP are your foundation

CIO

This diligence results in a decision matrix that balances investment, value, and risk. International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the technology markets. Download the AI Risk Management Enterprise Spotlight.) Contact us today to learn more.